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Everything is hooked up but nothing is working. What should I do?

When you troubleshoot issues with a network cable, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Network devices

  • Network cables

To test your setup components, try the following:

  • Use the network devices and network cables in another setup to see if the problem is with the components or the setup.

  • Use different network devices and network cables in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the network devices and network cables, make sure that the link LEDs (if present) turn on for both of the devices. This indicates basic network connectivity between the network devices. You also need to determine if your devices need a straight through or a crossover cable. For more information about straight through and crossover cables, see the following FAQ: http://www.startech.com/faq/network_cables_straight_through_vs_crossover

If the link LEDs are not illuminated or there are not any LEDs present, you will need to troubleshoot your devices. Alternatively, you can also use a network cable tester, such as the REMOTETEST or LANTESTPRO.

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This FAQ applies to these products:
450FBLCLC1 450FBLCLC2 450FBLCLC3 450FBLCLC5 45PAT1MBK 45PAT1MBL 45PAT1MGR 45PAT1MOR 45PAT1MRD 45PAT1MWH 45PAT1MYL 45PAT2MBK 45PAT2MBL 45PAT2MGN 45PAT2MGR 45PAT2MRD 45PAT2MWH 45PAT3MBK 45PAT3MBL 45PAT3MGR 45PAT3MWH 45PAT5MBK 45PAT5MBL 45PAT5MGR 45PATCH15GR 45PATCH25GR 50FIBLCLC1 50FIBLCLC10 50FIBLCLC15 50FIBLCLC2 50FIBLCLC3 50FIBLCLC30 50FIBLCLC5 50FIBLCSC3 50FIBLCST1 50FIBLCST2 50FIBLCST3 50FIBLCST5 A50FBLCLC1 A50FBLCLC10 A50FBLCLC2 A50FBLCLC3 C6ASPAT10AQ C6ASPAT10BK C6ASPAT12AQ C6ASPAT12BK C6ASPAT12GR C6ASPAT14BK C6ASPAT15AQ C6ASPAT15BK C6ASPAT15BL C6ASPAT15GR C6ASPAT1AQ C6ASPAT1BK C6ASPAT20AQ C6ASPAT20BK C6ASPAT20BL C6ASPAT20GR C6ASPAT25AQ C6ASPAT25GR C6ASPAT2AQ C6ASPAT2BK C6ASPAT2BL C6ASPAT2GR C6ASPAT30AQ C6ASPAT30BK C6ASPAT30BL C6ASPAT30GR C6ASPAT35AQ C6ASPAT35BK C6ASPAT35GR C6ASPAT3AQ C6ASPAT3BK C6ASPAT4AQ C6ASPAT4BK C6ASPAT4BL C6ASPAT4GR C6ASPAT5AQ C6ASPAT5BK C6ASPAT5BL C6ASPAT6AQ C6ASPAT6BK C6ASPAT6BL C6ASPAT6GR C6ASPAT6INAQ C6ASPAT6INBK C6ASPAT6INBL C6ASPAT7AQ C6ASPAT7BK C6ASPAT8AQ C6ASPAT8BK C6ASPAT8BL C6ASPAT8GR C6ASPAT9GR C6CROSS1MYL C6PATCH100OR C6PATCH100RD C6PATCH10BK C6PATCH10BL C6PATCH10GR C6PATCH10PL C6PATCH15BK C6PATCH15BL C6PATCH15OR C6PATCH15PL C6PATCH1BL C6PATCH20OR C6PATCH20PL C6PATCH25OR C6PATCH25PL C6PATCH2BL C6PATCH35GN C6PATCH35OR C6PATCH3BK C6PATCH3BL C6PATCH3GR C6PATCH3RD C6PATCH3WH C6PATCH3YL C6PATCH50BL C6PATCH50OR C6PATCH50PL C6PATCH50RD C6PATCH6BK C6PATCH6BL C6PATCH6OR C6PATCH6PL C6PATCH75BL C6PATCH75GR C6PATCH7BL FIBLCST1 FIBLCST2 FIBLCST3 FIBSTSC1 M45PATCH10BK M45PATCH10BL M45PATCH10GR M45PATCH3BL M45PATCH6BK M45PATCH6BL M45PATCH6GR M45PATCH7BL M45PATCH7GR N6PATC10MGN N6PATC10MOR N6PATC10MRD N6PATC10MWH N6PATC10MYL N6PATC7MOR N6PATC7MRD N6PATC7MWH N6PATC7MYL N6PATCH10BK N6PATCH10BL N6PATCH14BK N6PATCH14GN N6PATCH14GR N6PATCH14OR N6PATCH14PL N6PATCH14RD N6PATCH14WH N6PATCH1BK N6PATCH1BL N6PATCH1GN N6PATCH1OR N6PATCH1PL N6PATCH1RD N6PATCH1WH N6PATCH25BK N6PATCH25BL N6PATCH3BL N6PATCH6BL N6PATCH6GR N6PATCH6INBK N6PATCH6INBL N6PATCH6INGN N6PATCH6INOR N6PATCH6INPL N6PATCH6INRD N6PATCH6INWH N6PATCH6OR N6PATCH6PL N6PATCH6RD N6PATCH6WH N6PATCH7BL N6PATCH7GR N6SPAT1MBK N6SPAT2MBK N6SPAT3MBK N6SPAT5MBK RJ45PATCH10 RJ45PATCH6 RJ45PATCH7 SMFIBLCLC1 WIR5ECMRBK WIR5ECMRWH WIR6CMRBK WIR6CMRBL WIR6CMRGR WIRC5ECMR WIRC5ECMRGRY
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