StarTech.com

16 Port Rackmount FTDI USB to Serial COM Adapter Hub - RS232 Multiplexer

Convert a Single USB Port into 16 RS232 Serial Ports in a Hardened Industrial-grade Rack-mountable Chassis

Product ID: ICUSB23216F

  • 16 RS232 interfaces through a single USB port
  • 921.6 Kbps baud per port
  • 256-byte transmit, 128-byte receive FIFO
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  • Rack-mountable design
  • COM port retention
  • -40°C to 85°C (-40°F to 185°F) extended operating temperature range
  • All metal chassis
  • Includes AC Adapter, and Terminal Block power options
502,99 € EUR exc VAT
603,59 € EUR inc VAT

Overview

The ICUSB23216F 16-Port Rack Mountable FTDI USB Serial Hub (FTDI) adds 16 RS232 Serial ports with data transfer rates up to 921.6 Kbps, for control by a desktop or laptop computer system using a single USB port.

This durable, hardened USB to RS232 hub offers an all metal chassis, which fits into standard 19-inch server storage racks for an organized industrial USB to COM port solution, and supports an extended -40°C to 85°C (-40°F to 185°F) operating temperature range that allows for reliable use in even the harshest environments.

The hub features COM port retention, retaining assigned serial COM port values, allowing the same values to automatically be re-assigned to the port provided by the adapter in the event it is disconnected, then re-connected to the host computer.

The USB-serial hub includes both an AC adapter and Terminal Block power options and features a reliable FTDI USB to serial chipset that offers simple installation into a broad range of operating systems including Windows®, Linux and Mac OS.

Backed by a StarTech.com 2-year warranty and free lifetime technical support.

The StarTech.com Advantage

  • Extended, hardened operating temperature range allows the device to remain operational in harsh conditions
  • Adding 16 ports using a single USB port delivers maximum control of several RS232 serial devices, without having to purchase multiple I/O cards
  • Rack-mountable, all-metal chassis for durability in industrial environments

Applications

Ideal for industrial automation on factory/manufacturing floors

Full control of your server room serial components from a single device

Control/monitoring of surveillance/security cameras and systems

Self-service automated machines and kiosks (grocery, airport) to control serial devices such as scales, touchscreens, magnetic card readers, bar code scanners, receipt printers, label printers

POS control of keyboards, cash drawers, receipt printers, card readers/card swipes, scales, and elevated displays on poles

Bank teller workstations in either full profile or low profile versions, to control their serial devices such as cash drawers, card readers / card swipes, printers, keypads / pinpads, pen pads

Technical Specifications

Warranty Information
Warranty 2 Years
Hardware
Bus Type USB 2.0
Chipset ID FTDI - FT232RL
Interface Serial
Port Style External Hub
Ports 16
Performance
Data Bits 7, 8
FIFO 256 Bytes
Max Baud Rate 921.6 Kbps
Maximum Data Transfer Rate 480 Mbps
Parity Odd, Even, Mark, Space, None
Serial Protocol RS-232
Stop Bits 1, 2
Connector(s)
Connector Type(s) 1 - USB B (4 pin) Female
16 - DB-9 (9 pin, D-Sub) Male
Software
OS Compatibility Windows® CE (4.2, 5.0, 6.0), XP Embedded, 98SE, 2000, XP, Vista, 7, 8, 8.1, 10
Windows Server® 2003, 2008 R2, 2012, 2012 R2, 2016
Mac OS® 10.6 to 10.12
Linux 2.4.x to 4.11.x LTS Versions only
Indicators
LED Indicators 16 - Data Receive
16 - Data Transmit
Power
Center Tip Polarity Positive
Input Current 0.8A
Input Voltage 110V-240V AC
Output Current 2.5A
Output Voltage 12 DC
Plug Type N
Power Consumption (In Watts) 30
Power Source AC Adapter Included
Environmental
Humidity 20~80% RH (Non-condensing)
Operating Temperature -40°C to 85°C (-40°F to 185°F)
Storage Temperature -65°C to 150°C (-85°F to 302°F)
Physical Characteristics
Color Black
Enclosure Type Steel
Product Height 45 mm [1.8 in]
Product Length 430 mm [16.9 in]
Product Weight 1520 g [53.7 oz]
Product Width 120 mm [4.7 in]
Packaging Information
Shipping (Package) Weight 2.5 kg [5.5 lb]
What's in the Box
Included in Package 1 - 16 port USB to RS232 Hub
2 - DIN mount brackets
2 - Rack Mount Ears
1 - USB Cable
1 - Universal power adapter: comes ready for NA/EU/UK only when you buy in NA/EU/UK; comes ready for Australia and New Zealand only when you buy in Australia and New Zealand
1 - Driver CD
1 - Instruction Manual

Compatibility

View full OS compatibility
Windows® CE (4.2, 5.0, 6.0), XP Embedded, 98SE, 2000, XP, Vista, 7, 8, 8.1, 10
Windows Server® 2003, 2008 R2, 2012, 2012 R2, 2016
Mac OS® 10.6 to 10.12
Linux 2.4.x to 4.11.x LTS Versions only

Certifications

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Accessories

Product Support

Frequently Asked Questions

Installation

Some driver installation packages may require you to disable driver signature enforcement in Windows 8, which will allow unsigned driver packages to be installed on your system.

Note: Before you continue, save any open documents and close all open programs.

To disable driver signature enforcement, complete the following:

  1. Press the Windows key + C.
  2. Click Settings > Change PC Settings.
  3. In the left pane, click General.
  4. In the right pane, under Advanced startup, click Restart now.

When your system finishes restarting, complete the following:

  1. Click Troubleshoot > Advanced options > Startup Settings > Restart.
  2. Press 7.

When your computer restarts, driver signature enforcement will be disabled and you can install your drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.

Some driver installation packages may require you to disable driver signature enforcement in Windows 8.1, which will allow unsigned driver packages to be installed on your system.

Note: Before you continue, save any open documents and close all open programs.

To disable driver signature enforcement, complete the following:

  1. Press the Windows key + C.
  2. Click Settings > Change PC Settings.
  3. In the left pane, click Update & Recovery.
  4. In the left pane, click Recovery.
  5. Under Advanced startup, click Restart now.

When your system finishes restarting, complete the following:

  1. Click Troubleshoot > Advanced options > Startup Settings > Restart.
  2. Press 7.

When your computer restarts, driver signature enforcement will be disabled and you can install your drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.­­­­­­­

You may need to disable Driver Signature Enforcement in Windows 10 to use some driver installation packages. When you disable this feature, you can install unsigned driver packages on your computer.

Note: Before you continue, save any open documents and close all of your programs. You will need to restart your computer to disable Driver Signature Enforcement.

To disable Driver Signature Enforcement, complete the following:

  1. Click the Windows icon in the taskbar.
  2. Click Power.
  3. Press and hold the Shift key and click Restart.

After your computer finishes restarting, complete the following:

  1. Click Troubleshoot Advanced Options Startup Settings > Restart.
  2. Press 7.   

When your computer finishes restarting, Driver Signature Enforcement will be disabled and you can install the drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.­­­­­­­

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. Open the appropriate folder for your operating system.
  3. Right-click Setup.exe. 
  4. Click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

  1. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
  2. Your computer will automatically complete the driver installation and your device should be ready to use.

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. Open the appropriate folder for your operating system.
  3. Double-click Setup.exe.
  4. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
  5. Your computer will automatically complete the driver installation and your device should be ready to use.

How to

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Troubleshooting

When you troubleshoot issues with a serial device, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Serial cables

  • Serial ports

  • Serial devices

To test your setup components, try the following:

  • Use the serial cable, serial port, and serial device in another setup to see if the problem is with the components or the setup.

  • Use a different serial cable, serial port, and serial device in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the serial ports and serial device, it is recommended that you do the following:

Note: Some serial devices work only if the COM port number is between a certain range. For example, COM1 to COM4.

To check whether or not an RS-232 serial port is working, perform an RS-232 loopback test by doing the following:

  1. If your serial port is not female, convert it by taking a female/female cable or gender changer and plugging it into the serial port.
  2. Take a metal paperclip or wire and cross pins 2 and 3. If you look closely at the female end, the pins should be numbered.
  3. Open a telnet session on the COM port number of the device that you are testing. To find out the COM port number, refer to the following FAQ: https://www.startech.com/faq/com-port-listing-windows.

Note: To open a telnet session on the COM port, you need a telnet client like PuTTY or Hyper Terminal. Windows XP comes with Hyper Terminal.

  1. When the session is open, anything you type into it you should see. The loopback test fails when you cannot see what you are typing.

If the loopback test fails, make sure that the serial cable or gender changer that you are using works and that the adapter is in the correct port. 

You can check multiple ports at the same time by opening multiple sessions, putting the loopback adapter on one port, and trying to type into each session.  When you can see what you are typing, you know that the COM port is working and you can see which port number the physical serial port is. Close the window for the port that you just tested to speed up the testing of the remaining serial ports.

For products related to this article, click here.

If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
 

Windows 10 / 8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.