2-port KVM Console Adapter - Laptop-to-Server

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

1. Open System Preferences.
2. Open Security & Privacy.
3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

In order to view the computer connected to the KVM console adapter, you must install the software package either from the USB stick or the StarTech.com website. The software must be installed prior to using the device on your computer. To install the software, do the following:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
3. In the list of extracted files, navigate to the Windows folder, right-click the Setup.exe file and select Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

4. Follow the on-screen prompts to install the device drivers and software.

The program is now located on the desktop and is ready to run. 

In order to view the computer connected to the KVM console adapter, you must install the software package either from the USB stick or the StarTech.com website. The software must be installed prior to using the device on your computer. To install the software, do the following:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example,hard_drive_name\Users\your_name\Downloads).

2. Double-click the Software Pack.zip file.
3. Double-click the Mac folder.
4. Double-click the Install.dmg file.
5. Double-click USB Crash Cart Adapter.

The program is now located on the desktop and is ready to run.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

When you troubleshoot issues with a USB crash cart adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Computer system

• USB crash cart adapter

To test your setup components, try the following:

• Use the video cables, video source, computer, and USB crash cart adapter in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, computer, and USB crash cart adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables.

When you test the video cables, video source, and the USB crash cart adapter, it is recommended that you do the following:

1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. 

2. If the device is listed with an error, follow the instructions on the website to reinstall the drivers.

In order for the adapter to work correctly, the software must be installed on your operating system. After the software is installed on your operating system, run the software. The software automatically detects the video source when it is present on the video port.

You can use the USB crash cart adapter software to capture video. Videos taken on the attached host computer are saved on the client computer that's running the USB crash cart software.

Note: When you record videos, the file transfer feature is temporarily blocked.

To record videos, complete the following:

1. In the USB crash card adapter software, click the record button.
2. Specify the location where you want to save the files.
3. Specify how long you want to record for in seconds.

If the video works on your client computer but the keyboard or mouse is not working with your laptop crash cart adapter, try the following:

• Make sure that the USB cable on the laptop crash cart adapter is firmly connected to the host computer.
• If you're using multiple monitors with the host computer, make sure that the VGA cable connected to the laptop crash cart adapter is connected to the primary monitor.
• Under Keyboard, change the Active emulation type to PS/2.

If you experience issues when you attempt to change your resolution, complete the following:

1. Click Video > Advanced > Set DDC2B max resolution.
2. Select your desired resolution.
3. Do one of the following:

• Unplug the VGA connections from the servers and then plug them back in again.
• Turn off the SV231USBLC and then turn it back on again.