StarTech.com

HDMI and DVI/VGA Dual-Monitor Docking Station for Laptops - USB 3.0

Add HDMI and DVI-D, or HDMI and VGA dual-monitors, as well as audio and Gigabit Ethernet to your laptop through USB 3.0

Product ID: USB3SDOCKHDV

  • TAA Compliant
  • Connect dual displays using either HDMI + DVI-D, or HDMI + VGA combinations
  • 10/100/1000 Mbps compatible RJ45 Ethernet port
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  • Speaker and Microphone support via 3.5mm stereo mini-jacks
  • Supports HD resolutions on both connected displays
  • Adds 3 USB 3.0 ports
  • Universal compatibility, works with virtually all USB 3.0 equipped laptop brands
  • Fully compliant with USB 3.0 specifications, with support for transfer rates up to 5 Gbps
  • Supports the Windows® Aero® interface
  • Kensington Security Slot
$157.99 USD
4846+ In stock
In stock
US: 4638 | CA: 208
4846+
In stock
Where To Buy

Overview

The USB3SDOCKHDV Dual Video Universal USB 3.0 Laptop Docking Station with Audio and Ethernet is TAA-compliant and adds dual HD video outputs, as well as audio and Gigabit Ethernet connections to any notebook or Ultrabook™ computer through a single USB 3.0 connection.

This versatile USB 3.0 docking station features three external monitor outputs (HDMI, DVI-D and VGA) that can be used in either HDMI and DVI-D, or HDMI and VGA combinations to expand or mirror your desktop. Each video output supports HD video resolutions (2048x1152 max) and HD video playback for an ideal solution to expanding your notebook's video capability.

An all-in-one mobile solution, the universal docking station combines a USB 3.0 hub (backward compatible with USB 2.0/1.1), Gigabit Ethernet RJ45 and headphone and microphone audio connectors into a single universal port replicator, perfect for enhancing laptop connectivity.

With a range of convenient connections, the dock is ideal for hoteling in shared workspaces, and for hot desks.

Plus, unlike some proprietary docking stations designed only to work with specific laptop models, this universal laptop dock works with multiple brands. All you need is your laptop’s USB 3.0 port and you can be up and running quickly. With universal support, you can use this dock with different laptops now, or in the future.

Backed by a StarTech.com 3-year warranty and free lifetime technical support.

The StarTech.com Advantage

  • Save time by connecting multiple peripherals through a single cable
  • Increase available screen space with dual independent HD video outputs
  • Expand connectivity with additional USB 3.0 ports

Applications

Ideal for hoteling in shared workspaces, or for short-term hot desk applications

Turn a laptop into a multi-monitor workstation (up to 3 screens total) for increased productivity

Add dual video outputs to a laptop or small form factor computer, where the video card cannot be replaced

Connect a wide variety of peripherals at home/office to a laptop all from a single USB connection

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support No
Bus Type USB 3.0
Chipset ID DisplayLink - DL-3900
Genesys Logic - GL3520
Realtek - RTL8211E
Displays Supported 2
Fast-Charge Port(s) No
Industry Standards IEEE 802.3, IEEE 802.3u, IEEE 802.3ab, USB 3.0
Performance
Audio Specifications The HDMI port supports audio output
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Analog Resolutions 2048x1152 (VGA)
Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 1920x1200 (DVI-D)
1920x1080 (HDMI)
Type and Rate USB 3.0 - 5 Gbit/s
Connector(s)
Connector Type(s) 1 - DVI-D (25 pin) Female
1 - HDMI (19 pin) Female
1 - RJ-45 Female
1 - USB Type-B (9 pin) USB 3.0 Female
1 - VGA (15 pin, High Density D-Sub) Female
2 - 3.5 mm Mini-Jack (3 Position) Female
3 - USB Type-A (9 pin) USB 3.0 Female
Software
OS Compatibility Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10
Mac OS® 10.6 to 10.13.3
Special Notes / Requirements
Note Extended displays are currently only supported with DisplayLink-based products on macOS 10.11 to 10.13.3. This may change in future versions.
System and Cable Requirements Available AC electrical outlet
HDMI (and either DVI-D or VGA if dual display is desired) enabled display device(s) e.g. monitor, projector, HTDV, etc. with cables
USB 3.0 enabled computer system with available USB 3.0 port
Power
Center Tip Polarity Positive
Input Current 0.9 A
Input Voltage 100 ~ 240 AC
Output Current 4 A
Output Voltage 5 DC
Plug Type B
Power Consumption (In Watts) 20
Power Source AC Adapter Included
Environmental
Humidity 0~90% RH
Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -10°C to 60°C (14°F to 140°F)
Physical Characteristics
Cable Length 3 ft [0.9 m]
Color Black
Enclosure Type Plastic
Product Height 1.7 in [44 mm]
Product Length 12 in [304 mm]
Product Weight 10.2 oz [289 g]
Product Width 7 in [178 mm]
Packaging Information
Shipping (Package) Weight 26.8 oz [760 g]
What's in the Box
Included in Package 1 - Docking Station
1 - 0.9m USB 3.0 Cable
1 - Universal Power Adapter (NA/EU/UK/AU)
1 - Installation CD
1 - Instruction Manual

Compatibility

View full OS compatibility
Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10
Mac OS® 10.6 to 10.13.3

Certifications

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Accessories

Product Support

Frequently Asked Questions

Before You Buy

Digital Visual Interface (DVI) is a video display interface that can contain different types of signaling, based on the application. DVI cables and ports are created using different connector types to identify what application they are intended to be used in. The connector types are identified by the number of pins on the DVI connector. DVI comes in the following five different connector types: 

Single and Dual link DVI indicate the maximum resolution capabilities of the video source or video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual Link (2560 x 1600 @ 60Hz).

Note: The maximum resolution of your video source and video destination are ultimately determined by the technical specifications of the devices. The connector type is not a definitive indicator of the maximum resolution.

DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-D connections to include both analog and digital components. A DVI-I port may be on either your video source or display, but whether or not a display carries either or both analog and digital sources depends on the technical specifications of your device.

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Installation

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
     
  2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
     
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).

  1. Log in to the computer as the local administrator.
  2. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows typically saves the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads.
     
  3. Once the download is complete, extract the files from the zip file. (Right-click the DisplayLink.zip file, select Extract All and follow the on-screen instructions.)
  4. Select the appropriate folder for your operating system.
  5. Double-click Setup.exe.
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Once Windows has restarted, connect the USB laptop docking station to your computer.
  8. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

How to

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Troubleshooting

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop Docking Station

  • USB peripherals

  • Ethernet Connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.
HDMI and DVI/VGA Dual-Monitor Docking Station for Laptops - USB 3.0

Customer Reviews

3.6 (7 reviews)
3.6 out of 5 stars
Quality of Product
0.7
Tell us what you think of this product.


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1 - 7 of 7 Reviews

(3 stars) Great functionality but kiling CPU usage

By:
I've tried a number of different docks and this is one of the best available, but it has caused significantly increased CPU usage to the extent that multi-tasking ability is constrained.
Comment Helpful? Yes - 0 No - 0 Report
Response from StarTech.com:
Sam, Customer Support
Thank you for your feedback on USB3SDOCKHDV. We apologize for the performance issues you've had with it. It's unusual for this dock to use a lot of resources, so we'd like to look into this further to determine the source of the problem you're experiencing. We have Technical Advisors available 24 hours a day, 5 days a week, through www.startech.com/support. A great step to take in the meantime is updating your drivers for USB3SDOCKHDV to the latest available. The latest drivers are available here: https://www.startech.com/USB3SDOCKHDV#dnlds

(3 stars) Mostly works, but freezes once day

By:
I have 4 of these docking stations for our small business. The docking stations are generally good and work fine. However, overtime I am noticing that the docking stations are starting to freeze about once per day. The only way of fixing this is to unplug the docking station and plug it back in or restart the computer. Both of which are annoying. Also the S/N I have for the product does not match anything in Startech's database making it difficult to get support. Hopefully they will contact me when they see this review...
Comment Helpful? Yes - 0 No - 0 Report
Response from StarTech.com:
Sam, Customer Support
We're sorry for the problems you've had with USB3SDOCKHDV. We will reach out to you to help find out the problem and get your setup working as quickly as possible. Our support options can be found at www.startech.com/support. To find product-specific options, please use the Product ID of your unit: USB3DOCKHDV.

(4 stars) Works great minus one problem

By:
Bought this device for two work computers. Works very well, easy to install if you follow instructions. Took some fiddling around with monitor brightness/contrast settings to get it right but the picture is great now. Only one problem I'm experiencing with both setups is the keyboard/mouse lags. When connected through the dock, my Microsoft wireless keyboard/mouse combo lags quite a bit and I'm not able to use it that way. I've had to revert back to plugging that directly into the laptop, which sort of defeats the purpose of the dock as I now have zero available USB ports on my laptop. If anyone has a solution for this it would be greatly appreciated!
Comment Helpful? Yes - 0 No - 0 Report

(3 stars) Audio quality

By:
I have this dock for more than a year. It works ok. Time to time displaylink software get out date and requires updates. Audio capabilities ( Speak Sound and Mic) are sub par and almost useless. I have to use either laptop's mic or external Bluetooth mic.
Comment Helpful? Yes - 0 No - 0 Report
Response from StarTech.com:
Brian, Customer Support
Thanks for sharing your review of our USB3SDOCKHDV. We're very sorry that the audio quality was underwhelming. Did you find this was the case when using the 3.5mm jacks or with the HDMI port as well? We typically find the quality is very respectable so perhaps your docking station is faulty. We would like to help the best we can. Feel free to chat with one of our Technical Advisors at chat.startech.com.

(4 stars) Great docking station.

By:
I have purchased five docking station in the past few months. Each one was a plug and play install. Systems work great. There is a small issue with one unit not connecting to the ethernet. I'm sure it's a minor issue and can be easily corrected when I have time to get to units location. All in all, if I need more units I will be ordering them from you guys.
Comment Helpful? Yes - 0 No - 0 Report

(3 stars) Very nice when it works..

By:
have problems to connect to my external monitors often. Had it for a few years and tried to update drivers etc but not working as it should.
Comment Helpful? Yes - 1 No - 0 Report

(5 stars) Works Seemlessly

By:
My first experience with Startech was using their 2.0 USB docking station, which caused problems when trying fix the external monitor resolution. I had gone back to Startech and got support from their online help team, who has always been great in handling my questions. They were able to identify a resolution compatibility issue and suggested using the new 3.0 dock. I went along with the suggestion and tried the 3.0 USB dock..... and it is working great! It's been working for about a month now, no problems with resolution, no problems with connecting all the other various peripheries for the work station. I would highly recommend this dock to anyone looking for a simple, and sleek solution to their office or home working station. Next time I need a docking station, I will be getting this one from Startech as it is working perfectly!
Quality of Product (5/5)
Comment Helpful? Yes - 12 No - 6 Report