Returning Product to StarTech.com

Already know all of this? Go directly to the online RMA request form.

What is the warranty process at StarTech.com?

If you have a defective StarTech.com product that’s still covered under warranty, we will replace it for you at no charge. To find out if your product is still under warranty, click here.

Note: The replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification.

How does the StarTech.com replacement process work?

We offer two options for replacing defective products:

Replacement

We will ship out a replacement unit within 2-5 business days of receiving the original unit, if the product is still within the warranty period and deemed defective by a Technical Advisor.

Cross-Ship

Need a replacement product sooner? We can ship it right away, as a cross-ship option is available 1. This option requires payment by credit card for the replacement unit in advance, which will be fully refunded within 2-5 business days of receiving the returned unit.

Note: Shipping time vary by destination

Can I return a non-defective product for a refund?

  • If your product was purchased directly from StarTech.com, you may return it within 30 day from the original date of purchase for a refund. Please note that a 25% restocking fee may apply.
  • If your product was not purchased directly from StarTech.com, you will need to return the unit to the original place of purchase for a refund 2.

If you have other questions about returning a StarTech.com product, view our Frequently Asked Questions regarding our RMA (returns) or warranty process.

1 Subject to stock availability.

2 Please consult the warranty policy of the original place of purchase.

3 May be subject to geographic restrictions.

Quick Summary

  • Warranty status is verified from date of purchase and not by serial number
  • A proof of purchase is required for final approval of your RMA
  • RMA numbers are valid for 30 days from the date of issue
  • A replacement is not an exchange and is authorized for warranty purposes only
  • Refunds are only available for products purchased directly from StarTech.com. For purchases made elsewhere, please consult the refund policy of the original place of purchase
  • StarTech.com covers the shipping costs of returning defective units back to us and on the replacement unit sent to you3
  • After submitting the RMA Request Form you will receive an email with further instructions within 24 business hours
 
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