StarTech.com

External USB Modem - 2-Port, 56K, Hardware Based

Add two RJ-11 ports to your computer through USB, for dial-up Internet and fax communication

Product ID: USB562KEMH

  • Enjoy the freedom to upgrade your computer without sacrificing legacy connectivity
  • Add a 2-port modem without draining system resources, with on-chip processing
  • Maximize portability with a small footprint and USB power
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  • Compatible with V.92, V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, V.21 Bell 212A and Bell 103 data modes
  • Compatible with V.17, V.29, V.27, V.21 Ch 2, EIA/TIA 578 Class 1 and T.31 Fax Class 1.0 fax modes
  • Data transfer rates up to 56Kbps (down) and 33.6Kbps (up)
  • Fax transfer rates at 14.4Kbps
  • Caller ID detection
  • Telephone Answering Machine (TAM) support
$49.99 USD
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Overview

This USB to 2-port 56k modem lets you add two RJ-11 jacks to your computer that you can use for dial-up Internet access and external fax modem support.

Add reliable legacy technology to your new computer

It's almost impossible to find a modern computer with a dial-up modem, even though modems are still commonly needed for fax communication and rural Internet connections at both the home and the office.

This two-port modem gives you the freedom to upgrade your existing computer or server and connect to the Internet, while still being able to have your fax machine connected via the pass-through port.

Get a modem without draining your system’s resources 

This hardware controller-based modem saves system resources and minimizes load on your computer’s CPU, using on-chip processing to deliver dial-up access without taxing your computer performance.

Plus, with support for transfer rates up to 56 Kbps (data) and 14.4 Kbps (fax), and compatibility with the latest transmission standards (V.92, V.90, etc.), this versatile USB modem can be used as a backup Internet connection, or in rural areas where broadband connections are not available. The modem also supports both Windows® and Mac OS® platforms, providing the compatibility needed for true convenience.

Maximize portability with a compact design

To ensure portability the USB modem features a compact, lightweight design and is powered through the USB host connection. This portable design makes this modem the perfect accessory to carry with your laptop computer, fitting easily into your laptop bag or carrying case.

The USB562KEMH is backed by a StarTech.com 2-year warranty and free lifetime technical support.

Applications

Turn a PC into a fax machine, capable of sending and receiving faxes

Add dial-up support to a desktop, laptop, or netbook when broadband access is not available

Connect to the Internet in rural areas over 56K dial-up

Technical Specifications

Warranty Information
Warranty 2 Years
Hardware
Bus Type USB 2.0
Chipset ID Conexant - CX93010
Ports 2
Performance
Maximum Data Transfer Rate 56 Kbps Down
36.6 Kbps Up
14.4 Kbps Fax
Modulation

Modem Modulation:
ITU-T V.92 / V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, V.21 Bell 212A and Bell 103

Fax Modulation:
V.17, V.29, V.27 Ter, V.21 channel 2

Data Compression:
V.44, V.42bis and MNP 5

Type and Rate USB 1.1 - 12 Mbit/s
Connector(s)
Connector Type(s) 1 - USB Type-A (4 pin) USB 2.0 Male
External Ports 2 - RJ-11 Female
Software
OS Compatibility Windows® 2000, XP, Vista, 7, 8, 8.1
Windows Server® 2003, 2008 R2
Mac OS X® 10.7 to 10.10
Indicators
LED Indicators 1 - OH
1 - Data
Power
Power Source USB-Powered
Environmental
Humidity 10~90% RH (Non-Condensing)
Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -40°C to 70°C (-40°F to 158°F)
Physical Characteristics
Product Height 0.8 in [20 mm]
Product Length 9 in [228 mm]
Product Weight 1.4 oz [40 g]
Product Width 1.4 in [35 mm]
Packaging Information
Shipping (Package) Weight 3.7 oz [106 g]
What's in the Box
Included in Package 1 - 2 Port USB 56K Modem
1 - RJ11 Cable
1 - Driver CD
1 - Instruction Manual

Compatibility

View full OS compatibility
Windows® 2000, XP, Vista, 7, 8, 8.1
Windows Server® 2003, 2008 R2
Mac OS X® 10.7 to 10.10

Certifications

Accessories

Product Support

Drivers & Downloads

Driver(s):
Manual(s):
Data Sheet(s)

Frequently Asked Questions

Installation

By default, the drivers for the USB modem are included in Windows 8 and 8.1. When you plug the adapter into your Windows system, wait a few minutes while the driver is installed. When the driver is installed, the USB modem appears under Modems in Device Manager.

The USB56KEMH appears as the Conexant USB CX93010 ACF Modem.

To open Device Manager, press the Windows key + X and select Device Manager.

If the driver is not successfully installed, you can manually install the driver by completing the instructions in the following FAQ: http://www.startech.com/faq/conexant_usb_install_windows_v78.

Note: In Windows 8 and 8.1 the device may auto-install.  For more information refer to the following FAQ: http://www.startech.com/faq/conexant_usb_install_windows_8_8.1

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, right-click the Setup.exe file and select Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

  1. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
  2. Once Windows has restarted, connect the fax modem to your computer.
  3. Your computer will automatically complete the driver installation and your device should be ready to use.

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, double-click the Setup.exe file.
  3. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
  4. Once Windows has restarted, connect the fax modem to your computer.
  5. Your computer will automatically complete the driver installation and your device should be ready to use.

Troubleshooting

If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
 

Windows 10 / 8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

External USB Modem - 2-Port, 56K, Hardware Based

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(1 star) NOT working with new MAC.

By:
This product doesn't work at all with MacOS Sierra (10.12.1) as it is announce on Amazon. The computer recognize the device but there is no driver available to control it.
Comment Helpful? Yes - 1 No - 0 Report
Response from StarTech.com:
Barry, Customer Support
Hello, Thanks for letting us know about this. Unfortunately, this product is only compatible with OS X/macOS versions 10.7 to 10.10. Our listing on Amazon lists 10.7+, so we understand how that could have led to some confusion regarding compatibility. We will be correcting that on Amazon as soon as possible. Sorry for any inconvenience, and should you require further assistance, please get in touch with us directly by clicking "Support" at the top of our website. Thank You