USB Crash Cart Adapter with File Transfer & Video Capture

In order to view the computer connected to the laptop crash cart adapter, you must install the software package either from the USB stick or StarTech.com website. The software must be installed prior to using the device on your computer.

Hardware requirements

You require the following components in your hardware setup:

• A host computer with a female VGA and USB ports. This is the computer that will be controlled.
• A client computer running Windows with an available USB port. This computer will control the host computer.

Install the software

Drivers and software must be installed on the client computer before you connect the components. To install the software, complete the following:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product packaging.

Note: Windows typically saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

1. When the download is complete, right-click the zip folder that you downloaded, click Extract All, and follow the on-screen instructions.
2. In the list of extracted files, navigate to the Windows folder, right-click the Setup.exe file and click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in step 2.

3. Follow the on-screen prompts to install the device drivers and software.

Install the hardware

1. Connect the USB and VGA cables from the crash cart adapter to the host computer.
2. Connect the mini USB cable to the crash cart adapter and the client computer.

Plug in the crash cart adapter and run the USB Crash Cart software. The software automatically detects the settings of the connected computer and shows the display from the computer. When you move the mouse cursor to the display, the keyboard and mouse control is redirected from the client to the host computer.

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

1. Download the latest drivers from the StarTech.com website at www.startech.com/Support. The part number and product ID are on the product packaging.

Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).

2. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.
3. In the list of extracted files, double-click the setup.exe file.
4. Complete the instructions to install the device drivers, and restart your computer when prompted to.
5. After your computer restarts, connect the USB crash cart adapter to your computer.

Your device should be ready to use.

In order to view the computer connected to the KVM console adapter, you must install the software package either from the USB stick or the StarTech.com website. The software must be installed prior to using the device on your computer. To install the software, do the following:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example,hard_drive_name\Users\your_name\Downloads).

2. Double-click the Software Pack.zip file.
3. Double-click the Mac folder.
4. Double-click the Install.dmg file.
5. Double-click USB Crash Cart Adapter.

The program is now located on the desktop and is ready to run.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

When you troubleshoot issues with a USB crash cart adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Computer system

• USB crash cart adapter

To test your setup components, try the following:

• Use the video cables, video source, computer, and USB crash cart adapter in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, computer, and USB crash cart adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables.

When you test the video cables, video source, and the USB crash cart adapter, it is recommended that you do the following:

1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. 

2. Do one of the following:

• If you do not see the USB crash cart adapter listed, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

• If the device is listed with an error, follow the instructions on the website to reinstall the drivers.

In order for the adapter to work correctly, the software must be installed on your operating system. After the software is installed on your operating system, run the software. The software automatically detects the video source when it is present on the video port.

You can use the USB crash cart adapter software to capture video. Videos taken on the attached host computer are saved on the client computer that's running the USB crash cart software.

Note: When you record videos, the file transfer feature is temporarily blocked.

To record videos, complete the following:

1. In the USB crash card adapter software, click the record button.
2. Specify the location where you want to save the files.
3. Specify how long you want to record for in seconds.

If the video works on your client computer but the keyboard or mouse is not working with your laptop crash cart adapter, try the following:

• Make sure that the USB cable on the laptop crash cart adapter is firmly connected to the host computer.
• If you're using multiple monitors with the host computer, make sure that the VGA cable connected to the laptop crash cart adapter is connected to the primary monitor.
• Under Keyboard, change the Active emulation type to PS/2.