StarTech.com

Dual 4K Monitor Thunderbolt 3 Dock with 3x USB 3.0 Ports

Laptop Docking Station | Mac & Windows® | USB-C to DP Cable | 85W PD

Product ID: TB3DK2DPPDUE

  • Connect dual UHD 4K monitors (DisplayPort and Thunderbolt 3 USB-C) to your MacBook Pro or Windows Thunderbolt 3 laptop
  • Connect your USB devices with 3x USB 3.0 ports - 1x USB-C and 2x USB-A (including 1x Fast-Charge)
  • Power and charge your laptop with Power Delivery 2.0 (up to 85W)
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  • Add wired network connectivity with the Gigabit Ethernet RJ45 port
  • For easy setup, a 6 ft./1.8 m USB-C to DP cable is included
420,99 € EUR exc VAT
505,19 € EUR inc VAT

Overview

This Thunderbolt™ 3 dock gives you the connections and speed you need to boost productivity, turning your Thunderbolt 3 equipped MacBook Pro or Windows® laptop into a dual-4K workstation with up to 40Gbps of throughput. The universal laptop docking station  features three USB 3.0 ports to connect your peripherals, and 85W Power Delivery to power and charge your laptop and connected devices.

Create a Dual-4K Workstation

Great for video editing and other Ultra HD tasks, this dual-4K monitor docking station supports 40Gbps speeds and 4K resolution on two monitors. Run resource-demanding applications on two independent displays, without draining system resources.

Connect your laptop to:

* 1x DisplayPort and 1x Thunderbolt 3 USB-C display (up to 4096 x 2160p)

(6 ft./1.8 m USB-C to DP cable included)

You can also connect your laptop to a single 5K monitor (using the Thunderbolt 3 USB-C port).

Connect your Devices

With three USB 3.0 ports, the Thunderbolt 3 docking station gives you plenty of ports for the latest and legacy devices. Connect USB devices like flash drives using the two Type-A ports. Keep your mobile device charged with the dock’s Fast-Charge and sync port. Connect a USB-C device with the USB-C port (5Gbps - data only).

To enhance productivity, the Gigabit Ethernet port provides reliable wired network access.

Plenty of Charging Power

The Thunderbolt 3docking station features a 170W power adapter supporting Power Delivery to power and charge (up to 85W) your laptop, while powering all of your devices connected to the dock. This eliminates the need to use two separate power adapters for your laptop and dock.

TB3DK2DPPDUE features a rugged aluminum casing and is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

Review/edit images or media files on two 4K displays

Transfer a 4K movie in under 30 seconds

Transfer 3 hours of 4K GoPro® video in less than a minute

Dock and undock quickly, with a single cable for data, power, and external displays

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support Yes
Bus Type Thunderbolt 3
Chipset ID Intel - Alpine Ridge DSL6540
Fresco - FL1100EX
Texas Instruments - PCM2912A
Intel - WGI210AT
Texas Instruments - TPS65983
Displays Supported 2
Fast-Charge Port(s) Yes
Industry Standards Thunderbolt 3
USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Performance
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Data Transfer Rate 40 Gbps (Thunderbolt 3)
10 Gbps (USB 3.1 Gen 2)
5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions Single display - DisplayPort - 4096 x 2160p / 3840 x 2160p
Single Display - Thunderbolt 3 USB-C - 4096 x 2160p / 3840 x 2160p
Dual displays - DisplayPort 4096 x 2160p / 3840 x 2160p and Thunderbolt 3 USB-C - 4096 x 2160p / 3840 x 2160p
Type and Rate Thunderbolt 3 - 40 Gbit/s
UASP Support Yes
Connector(s)
Connector Type(s) 2 - Thunderbolt™ 3 USB-C (24-pin) Female
1 - DisplayPort (20 pin) Female
1 - USB Type-C (24 pin) USB 3.0 Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
1 - USB Type-A (9 pin) USB 3.0 Female
2 - 3.5 mm Mini-Jack (3 Position) Female
1 - RJ-45 Female
Software
OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.12 - 10.13
Special Notes / Requirements
Note A 4K-capable display is required to achieve 4K x 2K resolution (4K is also known as 4K x 2K).
Certain monitors may be limited to 4K at 30Hz when connecting through DisplayPort. These monitors include the following models: Dell P2715Q, Viewsonic VX2475Smhl-4K, Philips 288P6LJEB, LG 31MU97C-B, Asus PB287Q (these models will need to be set to 4K at 30Hz).
When connecting a display to one of the Thunderbolt 3 USB-C ports, a USB-C video adapter might be required depending on the input of your display.
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps. USB 3.1 Gen 2 offers speeds up to 10Gbps.
System and Cable Requirements Thunderbolt 3 equipped computer with a Thunderbolt 3 port.
Your laptop's Thunderbolt 3 port must support USB Power Delivery 2.0 in order to power and charge your laptop.
Power
Input Current 2.5 A
Input Voltage 100 ~ 240 AC
Output Current 8.5 A
Output Voltage 20V DC
Plug Type CP (OD:7.4/ID:5.1/CPD:0.6)
Power Consumption (In Watts) 170
Power Delivery 85W
Power Source AC Adapter Included
Environmental
Humidity 5~95% RH (Non-condensing)
Operating Temperature 5°C to 40°C (41°F to 104°F)
Storage Temperature -40°C to 70°C (-40°F to 158°F)
Physical Characteristics
Cable Length 520 mm [20.5 in]
Color Gray and Black
Enclosure Type Aluminum and Plastic
Product Height 27 mm [1.1 in]
Product Length 220 mm [8.7 in]
Product Weight 474 g [16.7 oz]
Product Width 80 mm [3.1 in]
Packaging Information
Shipping (Package) Weight 1.6 kg [3.4 lb]
What's in the Box
Included in Package 1 - docking station
1 - 1.7 ft. [520 mm] Thunderbolt 3 cable
1 - 6 ft. [1.8 m] USB-C to DP cable
1 - universal power adapter
2 - power cords (EU, UK)
1 - instruction manual

Compatibility

View full OS compatibility
Windows® 7, 8, 8.1, 10
macOS 10.12 - 10.13

Certifications

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Accessories

Product Support

Drivers & Downloads

Support Material(s):
  • Thunderbolt 3_insert_rev2.pdf

    IMPORTANT
    Your computer’s Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer:

    • - BIOS
    • - Thunderbolt firmware
    • - Thunderbolt 3 controller drivers
    • - Thunderbolt 3 software

    The required updates will vary depending on your computer.

    For an up-to-date-list of affected computers and instructions, visit https://thunderbolttechnology.net/updates. If your manufacturer isn’t listed on the Thunderbolt website, contact your manufacturer.

Frequently Asked Questions

Before You Buy

Components

Thunderbolt™ 3 is the latest version of the Thunderbolt standard for connecting computers and electronic devices. It is capable of the following:

  • Total bandwidth up to 40Gbps. Data transfer speeds are dependent on the other features that you are using in your setup.
  • USB 3.1 Gen 2 support.
  • 4K 60Hz video on one or two separate displays.
  • 5K 60Hz video on a single display.
  • A 10 GbE network connection between two Thunderbolt 3 compatible computers.
  • Up to six devices daisy-chained from a single Thunderbolt 3 port.
  • Alternate modes, such as DisplayPort Alternate Mode (DP Alt Mode).
  • Bi-directional power delivery up to 100W (not all Thunderbolt 3 devices support power delivery).

USB-C and Thunderbolt 3

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol (shown below). USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: https://www.startech.com/faq/usb-c-port-capabilites.

Thunderbolt symbol: https://sgcdn.startech.com/005329/media/products/gallery_large/TBLT3MMXM.B.jpg.

Backwards compatibility

If you use an adapter, Thunderbolt 3 host connections are compatible with Thunderbolt 1 and Thunderbolt 2 devices. You can use the StarTech.com TBT3TBTADAP to make a Thunderbolt 3 host connections backwards compatible.

Thunderbolt 3 devices are not backwards compatible with Thunderbolt 1 and Thunderbolt 2 host connections.

Thunderbolt™ 3 is capable of 100W of bi-directional power; however not all manufacturers will implement power delivery, or implement power delivery at the full 100W.

Optical Thunderbolt 3 cables do not support power delivery at any wattage.

Refer to the information provided by the manufacturer to confirm the power delivery capabilities of the following components:

  • The Thunderbolt 3 host connection
  • The Thunderbolt 3 cable
  • The Thunderbolt 3 device (for example, a hard drive docking station)

Although the Thunderbolt™ 3 standard is capable of data transfer speeds up to 40Gbps, not every cable can support this bandwidth. For example, cables over a certain length or made with certain materials are only capable of data transfer speeds up to 20Gbps. 

To confirm the capability of your Thunderbolt 3 cable, refer to the information provided by the manufacturer. StarTech.com lists the capabilities of the Thunderbolt 3 cables on the individual product pages.

There are two different Thunderbolt 3 cable symbols: the 20Gbps symbol and the 40Gbps symbol. The 20Gbps symbol is composed of the Thunderbolt 3 symbol, and the 40Gbps symbol is composed of the Thunderbolt 3 symbol and the number three. These images are shown below.

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol (shown below). USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: http://www.startech.com/faq/usb-c-port-capabilites.

Thunderbolt symbol: https://sgcdn.startech.com/005329/media/products/gallery_large/TBLT3MMXM.B.jpg.

How to

To check which version of the Thunderbolt™ software, NVM firmware, and drivers you are running, do the following:

  1. Click Start.
  2. Type Thunderbolt and click on the search result.
  3. In the system tray, right-click the Thunderbolt icon.
  4. Click Settings > Details.

Review the versions of the software package, NVM firmware, PD firmware, and drivers.  If you are not running the latest versions, navigate to the manufacturer’s website and download the latest versions. 

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your device, complete the following:

  1. In the New Thunderbolt devices have been attached pop-up message, click OK.
  2. In the User Account Control pop-up message, click Yes.
  3. In the Approve Thunderbolt Devices pop-up message, do one of the following:
    • If you want to authorize your Thunderbolt devices every time that you connect them, select Connect Only Once in the drop-down list.
    • If you want to authorize your Thunderbolt devices only once, select Always Connect in the drop-down list.
  4. Click OK.

If you accidentally set your Thunderbolt device to Do Not Connect in step three above, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-denied-authentication.

You can use the Thunderbolt™ software to manage your Thunderbolt 3 devices on a computer running a version of Windows. To manage your Thunderbolt 3 devices, complete the following:

  1. Click Start.
  2. Type Thunderbolt and click on the search result.
  3. Right-click the Thunderbolt icon.
  4. Click Manage Approved Devices.

Troubleshooting

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

If you set your display to 4K@60Hz and connect a display to the DisplayPort output on the laptop docking station, your display may flicker. This issue only affects certain monitors and is a result of an interoperability issue between the hardware used in the display and the docking station. This issue is not specific to StarTech.com docking stations.

To resolve this issue, try any of the following:

  • Connect a USB-C to DisplayPort cable from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the display. (StarTech.com product ID for the USB-C to DisplayPort cable: CDP2DPMM1MB.)
  • Connect a USB-C to HDMI 2.0 cable from the USB-C Thunderbolt 3 port on the docking station to the HDMI input on the display. (StarTech.com product ID for the USB-C to HDMI 2.0 cable: CDP2HD4K60.)
  • If you are using a dual monitor setup, connect a dual DisplayPort adapter from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the displays. (StarTech.com product ID for the Thunderbolt 3 dual DisplayPort adapter: TB32DP2.)
  • Disable MST (Multi Stream Transport) or DisplayPort 1.2 mode on your display and enable 4K@30Hz. Refer to the information provided by the manufacturer for assistance. 

If your computer is not detecting your Thunderbolt™ 3 device, try the following:

  • Update the Thunderbolt software on your Thunderbolt 3 host device.
  • Update the Thunderbolt controller NVM firmware on your Thunderbolt 3 host device.
  • Update the Thunderbolt controller drivers.
  • Update your motherboard BIOS or UEFI.

For more information about how to update the software, firmware, drivers, and BIOS or UEFI, refer to the website of the manufacturer of the Thunderbolt 3 host device. The following website includes links to some of the manufacturers of Thunderbolt 3 host devices: https://thunderbolttechnology.net/updates. If the manufacturer of your host device is not listed, you should contact the manufacturer or refer to their website for more information.

For more information about how to check which version of the Thunderbolt software and firmware you are currently using, see the following FAQ: https://www.startech.com/faq/thunderbolt-3-check-software-firmware.

For more information about Thunderbolt 3 host system and motherboard compatibility, refer to the Thunderbolt 3 Compatibility and Troubleshooting guide.

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your Thunderbolt 3 device do one of the following:

  • Select Connect Only Once.
  • Select Always Connect.

Caution! If you select Do Not Connect, only video will pass through on your Thunderbolt 3 device.

If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:

  1. Right-click the Thunderbolt icon.
  2. Click Approve Attached Devices.
  3. Select the Thunderbolt 3 port that you want to authenticate.

If you receive an error message that your Thunderbolt device is not certified for PC use, try the following to resolve the issue:

  1. Click Start.
  2. Type Thunderbolt and click the search result.
  3. In the system tray, right-click the Thunderbolt icon.
  4. Click Settings.
  5. Clear the Only allow Thunderbolt Devices that have been certified for PC check box.

To use a Thunderbolt 3 adapter to output to a display at 60Hz, your monitor must support the refresh rate and you need to set the monitor to work at 60Hz. By default, most monitors are set to DP1.1, which will not work with this Thunderbolt 3 device when you use a display at 60Hz. In most cases, you need to set your monitor's DisplayPort settings to DP1.2.

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.2. For more information about changing your monitor settings, refer to the website of the manufacturer of your monitor.