Triple-Monitor USB 3.0 Docking Station - 1x HDMI - 2x DisplayPort

Port Replicator | Mac & Windows® | 4K DP | 5 USB ports | TAA Compliant

Product ID: USB3DOCKH2DP

4 stars (20 reviews) |
  • Maximize your display capabilities with triple monitors (1 x HDMI and 2 x DP) or a dual-monitor setup
  • Achieve a high resolution with up to 3840x2160p (4K) on one of the displays
  • Connect your USB devices with 5 x USB 3.0 ports
Your price
€356,99 EUR excl. VAT
€428,39 EUR incl. VAT

This triple-monitor docking station turns your USB 3.0 laptop into a full workstation with two DisplayPort outputs and an HDMI output. Plus, unlike some proprietary docks that only work with specific brands of laptop, this dock is universal, working with your Mac or Windows computer with USB 3.0. 

Triple-video docking station in a creative design office and connected to three external displays

Triple Display Flexibility 

The USB 3.0 docking station adds triple-monitor support to your workstation, with resolution support up to 4K (3840 x 2160p) on one display and 2048x1152 on the other two. With more screens, combined with high resolution, the dock maximizes your screen real estate so you can simultaneously access multiple applications and compose on one display while referencing material on the other. You can also use your laptop screen for four displays in total, making it easy to manage several programs at once and avoid the nuisance of minimizing or rearranging windows. 

Triple-video docking station for laptops connected to a laptop and three monitors

Powerful Connections and Fast Device Charging 

To support all of your USB peripherals, the docking station provides five USB 3.0 ports. The side-facing USB port is a USB fast-charge port (USB Battery Charging Specification 1.2), so you can charge your mobile devices faster than from standard USB ports, with or without your laptop connected to the dock. The dock also has a GbE port, headset jack and separate 3.5 mm audio and mic ports, so you’ll have all the connections you need to stay productive. 

Triple-video laptop dock fast-charging a tablet using the side USB fast-charge port

The TAA compliant USB3DOCKH2DP is backed by a 3-year StarTech.com warranty and free lifetime technical support. 

Applications

  • Use three displays to work on multiple documents simultaneously in office applications
  • View multiple monitors at a glance, in financial or investment firms
  • Create a quick-connect workstation that supports your existing HDMI and DisplayPort monitors

Partner Numbers

  • Ingram Austria V933549
  • UPC 065030860918

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • Windows 7 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Chrome OS logo
  • macOS Catalina (10.15) logo
  • macOS Big Sur (11.0) logo
Windows® 7, 8, 8.1, 10
macOS 10.8 - 10.12, 10.14 - 10.15, 11.0
Chrome OS™ v55+

Specifications

Warranty Information Warranty 3 Years
Connector(s) 2 - Connector Type(s) DisplayPort (20 pin)
3.5 mm Mini-Jack (3 Position)
1 - Connector Type(s) HDMI (19 pin)
USB 3.0 A (Fast-Charge, 9 pin)
RJ-45
3.5 mm Mini-Jack (4 Position)
USB Type-B (9 pin) USB 3.0
Security Lock Slot
4 - Connector Type(s) USB Type-A (9 pin, 5 Gbps)
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -10°C to 80°C (14°F to 176°F)
Humidity 0~90% RH
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 3
Bus Type USB 3.0
Industry Standards USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0/1.1
Chipset ID DisplayLink - DL-5910
VIA/VLI - VL812
Indicators 1 - LED Indicators Link (Green)
Activity (Amber)
Packaging Information Package Height 71 mm [2,8 in]
Package Length 16,4 cm [6,5 in]
Shipping (Package) Weight 1,0 kg [2,3 lb]
Package Width 29,6 cm [11,7 in]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 3840 x 2160 @ 30Hz (DisplayPort Video 1 - Single Display)

2560 x 1600 (DisplayPort Video 3 - Single Display)

2560 x 1440 (HDMI - Single Display)

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.

Please see the manual for supported resolutions when using different combinations of displays (up to three external displays).
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Weight of Product 376 g [13,3 oz]
Color Black & Silver
Material Plastic
Product Length 27 cm [10,6 in]
Product Width 82 mm [3,2 in]
Product Height 3,4 cm [1,3 in]
Power Power Source AC Adapter Included
Input Voltage 100 - 240 AC
Input Current 1.5 A
Output Voltage 5 DC
Output Current 6.5 A
Center Tip Polarity Positive
Plug Type N
Power Consumption (In Watts) 32.5
Software OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.8 - 10.12, 10.14 - 10.15, 11.0
Chrome OS™ v55+
Special Notes / Requirements System and Cable Requirements USB-enabled computer with an available USB 3.0 port
Note 4K resolution is supported on the DisplayPort Video 1 port only. A 4K-capable DisplayPort display is required to achieve 4Kx2K resolutions
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
What's in the Box 1 - Included in Package triple-video laptop docking station
3.3 ft [1 m] USB 3.0 host cable
universal power adapter (NA/EU/UK/AU)
instruction manual

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Drivers/Downloads

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Driver(s):

Manual(s):

Datasheet

Product Support

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Frequently Asked Questions

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
     
  2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
     
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).

  1. Double-click the DisplayLink.zip file.
  2. Double-click the MAC OS folder.
  3. Double-click the appropriate folder for your operating system.
  4. Double-click the DisplayLink Installer 75598.dmg file.
  5. Follow the prompts to install the new drivers. Restart the computer when prompted.
  6. Once Mac OS X has restarted, connect the laptop docking station to your computer.

Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.

To install your USB laptop docking station in Ubuntu 15.0 (kernel 3.16), you need to download the Dynamic Kernel Module Support (DKMS) package and the adapter driver.

To install the DKMS package, complete the following:

  1. On your desktop, click the Ubuntu icon, type terminal, and then press Enter.
  2. Type sudo apt-get install dkms, and then press Enter.

When the DKMS package is installed, complete the following:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product packaging.

Note: Ubuntu typically saves the files to the Downloads folder that is associated with your user account (for example, ~/Downloads).

  1. When the download is complete, open the zip folder that you downloaded and click and drag the Ubuntu folder to your desktop.
  2. Click the Ubuntu icon, type terminal, and then press Enter.
  3. Type cd ~/Desktop/Ubuntu, and then press Enter.
  4. Type chmod 755 displaylink-driver-1.1.62.run, and then press Enter.
  5. Type sudo ./displaylink-driver.run, and then press Enter.
  6. When the driver package finishes installing, restart your computer. To restart your computer, type sudo reboot, and then press Enter.
  7. When Ubuntu finishes restarting, connect the USB video adapter to your computer.

Note: It can take several minutes to complete the installation. During this time, your display might flicker, but this is normal behavior. When the installation is complete, your Ubuntu desktop is extended to the additional monitor.

To install the DisplayLink Manager app, please follow these steps:

  1. Download the latest driver: [displaylink] mac usb display adapter.zip
  2. Connect the StarTech.com product to both your Mac and the external display
  3. Follow Steps 4 to 4.10 here: DisplayLink Manager App for macOS [external link to DisplayLink.com]

If the displays still do not work, please review these points:

  • After installing, ensure you have completed Steps 4.4 to 4.9 in the linked article, which includes running the application after installation and selecting “Launch automatically after logging-in”.  This will ensure it starts automatically every time you log-in.
  • On Apple M1-based Macs, you may be prompted to install Rosetta during the DisplayLink install process. This is currently required to allow DisplayLink to work on Apple Silicon Macs.
  • Clamshell and rotation support on macOS Big Sur 11.x with DisplayLink Manager [external link to DisplayLink.com]

Troubleshooting

DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.

At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.

For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

To confirm that Windows detects your expansion card, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your expansion card, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your expansion card is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Before You Buy

Whether this device works with the Chrome OS™ operating system or not depends on the version of the Chrome OS operating system that you’re running and the model of the Chromebook™ notebook computer that you’re using.

Existing DisplayLink® enabled USB 3.0 products natively support Chrome OS build version R55 and later, but not all Chromebook notebook computers running build version R55 and later natively support DisplayLink. Support for DisplayLink is being rolled out to Chromebook notebook computers in a series of releases. To see the build version of the Chrome OS operating system that supports DisplayLink and corresponds to the model of the Chromebook notebook that you’re using, view the following knowledge base article on the DisplayLink website: http://support.displaylink.com/knowledgebase/articles/891030.

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

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(5 Stars)

Works like a charm with MacBook Air

By: douggleason77 - 10/30/2015
I bought this to run a MacBook Air with dual HP 23" monitors using displayport cables. This is the only USB 3 - dual displayport dock i could find that was declared compatible with the latest versions of OSX. The network and additional USB ports are a bonus and also worked properly. I had already installed the displaylink driver on the Air, so when I plugged in the dock it was basically plug and play. The Air recognized two separate monitors immediately and put them to work. Obviously you are limited by the configuration options on the Air, and the extra graphics load on the computer will slow things down if you try to work it too hard. The specs from Apple says that the Air is only capable of running one external monitor at native resolution, but this dock is an easy way to go past that as long as you are not trying to work the computer too hard. Overall, this is a perfect option for docking a Mac.
| Helpful?
(5 Stars)

Works perfectly

By: TRDX - 09/09/2016
I bought a couple of weeks ago, worked flawlessly out the box after drivers installed, I used the three displays, plus my laptop screen, in addition to the hdmi out on my laptop for a total of 5 displays!!! Absolutely awesome!!
| Helpful?
(5 Stars)

So easy

By: Ken Lee - 06/12/2017
I have been wanting to expand the view field of my MAC Mini. This made is so easy to set up my 3 monitor view. Thank you!!
| Helpful?
(1 Stars)

Incompatible with Mac OX 10.13.4+

By: amrabdel - 09/09/2018
This device does not work with any Mac OS 10.13.4 and above. In addition, the mouse and keyboard flickers/lags when the USB receiver is connected to the docking station when using a Lenovo Thinkpad X1 Carbon Gen 4.
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Sam, Customer Support on 10/09/2018 14:37:31
Thanks for sharing your feedback; we certainly understand your frustration. On our website, we currently list support for up to macOS 10.13.3. Unfortunately, in macOS 10.13.4 to 10.13.6, only 1 extended display will function using a beta driver from the chipset manufacturer, DisplayLink. We apologize that there is no better solution available at this time. However, we do not expect the performance issues you're describing with your Lenovo Thinkpad X1 Carbon. We suggest reaching out to our Technical Advisors at www.startech.com/support for troubleshooting assistance. We're available 24 hours a day, 5 days a week, to provide support.
(5 Stars)

4K over DP

By: Isra - 09/25/2018
Works great with High resolution screens. Easy with a USB3 switch. Switch all in ones.
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(1 Stars)

Does not work with latest Mac OS

By: TheWiseGuy - 02/13/2019
Bought the docking station a few years back and it worked great until.... I updated my Mac. Currently my external mouse and keyboard work, but the external monitor stopped sharing the screen. Very disappointed there has not been an updated driver to fix the issue.
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Sam, Customer Support on 14/02/2019 09:06:28
Thank you for your review of USB3DOCKH2DP. We're sorry it stopped working after you updated macOS! This dock is compatible with macOS 10.8 - 10.12, and macOS 10.14. Unfortunately, due to a compatibility issue, it will not generate displays in macOS 10.13 (High Sierra). If you are using macOS 10.13, we recommend upgrading to macOS 10.14. Feel free to contact our Technical Advisors at www.startech.com/support if you would like further help or have any questions. We're available 24 hours a day, 5 days a week, to provide support.
(5 Stars)

Great for MacBook Pro 13 Touch Bar

By: MacConvert - 03/17/2019
Used this to connect to 2 HDMI resolution monitors via DisplayPort, and run the Mac with the lid closed. Hub also links to webcam, and wired LAN. Set up with magic keyboard and mouse. Hub powers the Mac, so great integrated solution. Make sure to download the latest drivers from DPLink if connecting to display post.
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(5 Stars)

Great customer service and support!!!

By: KaiDing - 08/31/2019
I brought USB3DOCKH2DP in dutch webshop BOL.COM, I connected 3 monitors to this dock, but 1 of the monitor keep falling-off and restart. First I thought the cable is broken, so I ordered new display-port cable, the issue was not solved by using new cable. So I called customer service and support StarTech.com, they asked some info's and copy of invoice then they offers to replace right away. Afther 1 week I received new dock and all works well now. Again thank you very much for the support.
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(4 Stars)

MacOS 10.15 compatibility

By: VadymT - 10/09/2019
That's perfect device that I used for couple months with my MacOS and dual 27" ViewSonic monitors without any issues. Now new MacOS 10.15 'Catalina' has arrived. I did the update of the driver to 5.2.1 Beta 2 and got two black monitors. MacOS detects them well, but nothing more. If I switched on/off a monitor, "No signal' message raises.
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(3 Stars)

Great but Windows DisplayLink driver crashes daily

By: grller - 10/29/2019
2xHD & 1x4K monitors connected from my Windows 10 laptop and works nicely until the DisplayLink drivers crash taking down the display and networking for a few seconds, sometimes 4+ times/day. DisplayLink support are working on it.
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Matt, Customer Support on 31/10/2019 14:03:37
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you're having while using our USB3DOCKH2DP. Often problems like this can be fixed by ensuring that all of the computer's internal drivers are fully updated as are any firmware updates. However, we'd like to speak with you to help get this dock working properly for you, and we may even be able to use a remote session to help fix any problems. Please contact us directly for live assistance at www.startech.com/support for assistance. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(3 Stars)

By: kree453 - 11/11/2019
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Matt, Customer Support on 11/11/2019 16:53:15
Thank you for sharing your review of our USB3DOCKH2DP. We're sorry to hear that the HDMI port on the dock isn't working for you. If all three of your displays are DisplayPort and you're using an HDMI to DisplayPort adapter to connect to the HDMI port on the dock, this could be causing problems as DisplayPort to HDMI adapters are not bi-directional and most adapters currently available are designed to connect DisplayPort computers to HDMI displays. However, we'd like to speak with you further regarding this issue as all three video ports on this dock are connected to the same internal chip and the HDMI port should be working if the DisplayPorts are. Please contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
(3 Stars)

When it works it works great

By: rohan - 11/25/2019
When the dock works it works great but I have the regular issue of it displaying all three of my screens when I'm working but after unplugging my laptop and reconnecting the next day it only showing one screen. So far the only way to fix this has been to reboot my laptop. Setting it up initially was also a good amount of work and took a fair amount of googling to get all three screens to be recognized. But like I said, when it's working the way it's supposed to, it works great. machine: 15" - 2019 Macbook Pro OS: macOS Catalina (10.15.1)
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Matt, Customer Support on 29/11/2019 11:10:01
We always try to ensure our customers have exceptional experiences with our products and we apologize for the problems you're experiencing with our USB3DOCKH2DP. Uninstalling and re-installing the latest drivers from our website, as well as ensuring that you're using the latest software updates from Apple on your computer can often fix issues like this. If you require any assistance our Technical Advisors are happy to help. We're available 24 hours a day, 5 days a week and you can reach us at www.startech.com/support.
(1 Stars)

Major lagging

By: Jakefromthe808 - 03/17/2020
Have a new HP laptop 16GB RAM and SSD. Two DP to HDMI monitors plugged into this dock and major lag on a consistent basis. No lag when one monitor is plugged directly into the laptop and the docking station is disconnected. Disappointed considering it wasn't cheap. I expected more.
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Matt, Customer Support on 19/03/2020 14:08:28
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the issues you've seen with our USB3DOCKH2DP. This dock should not be lagging as long as it's connected directly into a USB 3.0 port on your computer and not through a USB 2.0 port or a USB hub. Some software, however, may have settings to communicate directly with your graphics card (called hardware acceleration) and this can cause lag when using a docking station. We have a FAQ available on the product support page on how to disable this setting in a number of different software and we'd be happy to help look into this with you if you require any assistance. Please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(5 Stars)

Plug and Play on windows 10 laptop

By: steve54 - 03/23/2020
I bought this to work from home with speakers, wide screen curved LG monitor, and accessoires from my 13" HP Spectre Laptop. Works perfectly
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(5 Stars)

Stable and very capable

By: bdemchak - 05/15/2020
This has tons of ports, and I'm using nearly all of them. I have two 2K DP monitors and a lot of USB. The only port I'm not using is the microphone. On two of the USB ports, I have powered hubs. For the monitors, they're hooked into active adapters that convert from DP to DVI-D. With all of that, what is there to say? I've been using it for 3+ years and I'm very happy. Is there anything better to say??
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(5 Stars)

Great product and works well with Mac OS

By: fran8 - 07/21/2020
I bought this product months ago but then updated my OS and the monitors stopped working. Contacted the Techsupport team and immediately someone was on the line to help with my issues. Want to say thank you to Daniel for taking his time and helping me through the new set ups. Now everything is in order :)
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(5 Stars)

Performing to expectations

By: JMM01 - 01/03/2021
It was easy to install on my Windows 10 HP Pavillon Laptop
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(5 Stars)

Not just for Laptops

By: Distech2000 - 02/15/2021
I work from home and also in the office...but I don't have a laptop. My work is mostly document-based, with spreadsheets and cloud-based things. The only video I do is an occasional YouTube clip here and there. I have a small form-factor desktop PC with an Intel i3 series CPU. On this hardware (running Windows 10) this thing works brilliantly. It allows me to move easily between office and home office. When I want to switch locations, I just un-do one AC power connection and one USB cable and I'm out the door. Connecting at the other location is just as simple - in two minutes I'm back online and working. If your intent is to use one of these docking stations with a system that is NOT a laptop, there are a couple things to watch out for: 1) Many PCs will not boot if there is no keyboard connected when you switch them on. I had to make one change to my PC BIOS to get around this issue. After that one little change, everything worked perfectly for me. 2) It is VERY important to install the DisplayLink drivers BEFORE connecting this unit for the first time. I did this, connected my three monitors and all other peripherals through the StarTech docking station and then disconnected the monitor from the PC. Then I re-arranged my monitor settings in the Windows 10 control panel and all was well. I haven't had to connect a monitor to my PC directly since then. Video performance is perfectly adequate for general purpose computing, but is NOT fast and I noticed a small performance hit overall in my system running this unit. Neither of these things are deal-breakers for me. I expected some performance penalty once I connected this device, but it isn't a real hindrance to me at all. I might wait one second longer for applications to load - not a huge deal. Many PC docking stations will do dual monitors but I haven't found any others that will do three. That is what makes this product so essential to me. You're not going to game on this device - don't have unreasonable expectations and I think you'll really appreciate it. I can't speak to Mac compatibility, but (again) I'd suggest not having unreasonable expectations.
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(5 Stars)

Never an issue

By: Airic - 02/23/2021
I bought this 3 years ago and it is a champ I've taken it to many university housing situations and used it with multiple laptops, monitors and a tv screen on one occasion. I constantly have 3, 720p monitors hooked up to it and it runs like butter. I keep my mouse, keyboard, optical drive and aux speakers hooked up to it and the run smoothly at all times I have never had any problems with it. I hooked it up to my 4k tv once and my video feed was a little slower than usual but I'm pretty sure that was because my old laptop didn't have the processing power for 4k. This is one of the best products I have ever owned as a engineering university student. This product doesn't stand out in any way and that's what is great about it. hook anything up to it and it just work as if it was plugged right into your computer.
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(3 Stars)

OK but no power pass through

By: giuseppe - 08/17/2021
Ports are numerous but the lack of a way to charge a laptop directly through the dock is a game breaker.
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Barrington, Customer Support on 17/08/2021 13:58:47
Thank you for taking the time to leave a review of our USB3DOCKH2DP. Unfortunately, this is expected behaviour with this docking station, as power delivery was not a supported by USB-A 3.0. As a suggestion, we have a similar model that includes the function of charging the host computer, DK30CH2DEP. Please note that this feature requires a computer with a USB-C port and support for charging through USB-C.
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