Universal Laptop USB Docking Station with VGA Audio Ethernet

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

1. Download the latest drivers from the StarTech.com website at http://www.startech.com/Support. The part number and product ID are on the product packaging.

Note: Windows usually save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

2. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.
3. In the list of extracted files, right-click the Setup.exe file and click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be trying to run the installer from within the zipped file. Complete the instructions in step 2 to extract the files.

4. Complete the instructions to install the device drivers, and restart your computer when prompted to.
5. After your computer restarts, connect the laptop docking station to your computer.

Your computer automatically finishes installing the driver and your device should be ready to use.

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

1. Download the latest drivers from the StarTech.com website at http://www.startech.com/Support. The part number and product ID are on the product packaging.

Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).

2. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.
3. In the list of extracted files, double-click the Setup.exe file.
4. Complete the instructions to install the device drivers, and restart your computer when prompted to.
5. After your computer restarts, connect the laptop docking station to your computer.

Your computer automatically finishes installing the driver and your device should be ready to use.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

1. On your keyboard, press the Windows key + X and select Control Panel.
2. Click Hardware and Sound, then click Power Options.
3. Click Change plan settings for the plan you want to change.
4. Click Change advanced power settings.
5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

1. Click the Start button and select Control Panel.
2. Click Hardware and Sound, then click Power Options.
3. Click Change plan settings for the plan you want to change.
4. Click Change advanced power settings.
5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

1. On your desktop, right-click the My Computer icon and select Properties.
2. Click the Device Manager tab.
3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
4. Right-click the first USB Root Hub device and select Properties.
5. Click the Power Management tab.
6. Clear the box next to Allow the computer to turn off this device to save power.
7. Click OK to apply the setting.
8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

1. Click Network and Internet.
2. Click Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

1. Click Network and Sharing Center.
2. On the left, click Change adapter settings.
3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

1. Click Network and Internet.
2. Click Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

1. Click Network and Sharing Center.
2. On the left, click Manage network connections.
3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

1. Click Network Connections.
2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Video destination

• Laptop docking station

• USB peripherals

• Ethernet connection

To test your setup components, try the following:

• Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

1. Click the Start button.
2. Open Control Panel.
3. Click Network and Internet.
4. Click Internet Options.
5. Click the Advanced tab.
6. Browse to the Accelerated graphics screen.
7. Select the Use software rendering instead of GPU rendering check box.
8. Click Apply.
9. Restart your computer.

Mozilla Firefox

1. Open Firefox.
2. Press the Alt key.
3. Click Tools and Options.
4. Click the Advanced icon.
5. Click the General tab.
6. Under Browsing, clear the Use hardware acceleration when available check box.
7. Click the OK button.
8. Restart your web browser.

Google Chrome

1. Open Google Chrome.
2. Click the Options icon (it has three horizontal lines on it).
3. Click Settings.
4. Click Show advanced settings.
5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
6. Restart your web browser.

Microsoft Office 2013 / 2010

1. Open any program in Microsoft Office (for example, Microsoft Word).
2. Click the File tab.
3. In the menu on the left side of the screen, click Options.
4. Click Advanced.
5. Under Display, select the Disable hardware graphics acceleration check box.
6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

1. Press the Windows key +X.
2. Click Control Panel.
3. Click Personalization.
4. Select a high-contrast theme.

Windows 7 / Vista 

1. Click the Start button.
2. Click Control Panel.
3. Click Personalization.
4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

1. Click the Start button.
2. Open the Control Panel.
3. Select Display.
4. Click the Settings tab.
5. Click Advanced.
6. Click the Troubleshooting tab.
7. Move the Hardware Acceleration slider to None.
8. Restart your computer.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.