Travel Docking Station for Laptops - HDMI or VGA - USB 3.0

Create a mobile workstation using your Ultrabook™ or laptop USB 3.0 port via this portable USB 3.0 mini dock

Product ID: USB3SMDOCKHV

3 stars (3 reviews) |
  • HDMI® or VGA video output, USB 3.0 hub port, and GbE through just a single USB 3.0 connection
  • Compact and lightweight - multiple connection options in a travel-friendly casing designed for maximum portability
  • Built-in USB 3.0 cable, which can be tucked away neatly while not in use
Your price
$164.99CAD

In stock: CA: 28 | US: 615

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The travel docking station for laptops lets you transform your laptop or Ultrabook™ into a mobile workstation. It adds HDMI® or VGA video output, a USB 3.0 hub port, and a Gigabit Ethernet RJ45 port, through a single USB 3.0 host connection. The travel-friendly dock helps you overcome the port limitations of modern mobile computers, making it ideal for your laptop, Microsoft Surface™ Pro 4, Surface Pro 3, Surface 3, Surface Pro 2 or Surface Book.

Now, you can avoid the nuisance of carrying multiple adapters. By consolidating four essential connection ports into one convenient device, the travel dock is the the perfect laptop accessory. It features a lightweight, compact design that fits nicely into your travel bag and also features an integrated host connection cable that tucks neatly into the docking stations casing.

A versatile solution for connecting an additional display to your laptop, the travel docking station offers HDMI video output with audio, or VGA video output, providing two popular interfaces for connecting a television, projector, or monitor as a second display, with support for resolutions up to 2048x1152 (QWXGA). Leveraging the high-bandwidth (5Gbps) USB 3.0 interface to deliver flexible video output, a USB 3.0 hub port, and Gigabit Ethernet, you can quickly set up a multi-functional workstation while on the run, without sacrificing one of your laptop USB ports.

Setup is seamless and hassle-free; the travel dock will automatically download the latest driver when connected to Windows® system with an active network connection. 

The USB3SMDOCKHV is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

  • Work from your Ultrabook or laptop easily, while you’re on the run or on the road, by adding essential connectivity options
  • Use your Ultrabook or laptop as a multi-display workstation, through external monitor support, and run multiple applications on different screens
  • Use an HDMI port-equipped television in a hotel room as a second display when traveling
  • Add an extra display as well as wired Gigabit network access to your slimline laptop, while keeping your USB 3.0 port available for other connections
  • Connect to your HDMI or VGA-equipped projector and display multimedia content at home, or engaging presentations in boardrooms
  • Connect your laptop to a wired Gigabit network in situations where a WiFi connection isn't available, such as in classrooms, offices, and hotels

The StarTech.com Advantage

  • Consolidates several connection ports into a single, multi-function adapter, including flexible HDMI or VGA output plus a USB 3.0 and Gigabit Ethernet port
  • Portable and travel-friendly design that lets you take the adapter anywhere, with a built-in cable and no external power required
  • Fast, hassle-free setup. Latest drivers are automatically downloaded in Windows® systems when an active network connection is present

Partner Numbers

  • ASI Distribution Canada 158635
  • UPC 065030858281

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • macOS Catalina (10.15) logo
Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10
macOS 10.6 - 10.12, 10.14 - 10.15

Specifications

Warranty Information Warranty 3 Years
Connector(s) Connector Type(s) 1 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - HDMI (19 pin)
1 - VGA (15 pin, High Density D-Sub)
1 - RJ-45
1 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 70°C (-4°F to 158°F)
Humidity 90% RH
Hardware 4K Support No
Fast-Charge Port(s) No
Displays Supported 1
Bus Type USB 3.0
Industry Standards IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Hub port supports USB 2.0/1.1 backward-compatibility
Chipset ID DisplayLink - DL-3700
Indicators LED Indicators 1 - Link (Green)
1 - Activity (Yellow)
Packaging Information Package Height 1.7 in [43 mm]
Package Length 5.6 in [14.3 cm]
Shipping (Package) Weight 0.4 lb [0.2 kg]
Package Width 6.6 in [16.7 cm]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Analog Resolutions 2048x1152 (VGA)
Lower resolutions are also supported.
Maximum Digital Resolutions 2048x1152 (HDMI)
Lower resolutions are also supported.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Weight of Product 2.9 oz [82 g]
Color Black
Material Plastic
Cable Length 3.7 in [93 mm]
Product Length 4.9 in [12.5 cm]
Product Width 2.2 in [55 mm]
Product Height 0.7 in [1.7 cm]
Power Power Source USB-Powered
Software OS Compatibility Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10
macOS 10.6 - 10.12, 10.14 - 10.15
Special Notes / Requirements System and Cable Requirements USB enabled computer system with available USB 3.0 port
Note Only a single video output can be used at one time, HDMI® or VGA. If a display is connected to each video output port at the same time, then the HDMI® port will take priority
Drivers for macOS systems are not automatically installed. Please see the support section for driver download.
What's in the Box Included in Package 1 - USB 3.0 Mini Docking Station
1 - Driver CD
1 - Instruction Manual

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Drivers/Downloads

Talk to an Advisor

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Driver(s):

Manual(s):

Datasheet

Product Support

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Frequently Asked Questions

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Troubleshooting

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

How To

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Before You Buy

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(3 reviews)
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(3 Stars)

Great For Windows but bad for mac-air ver 10.14

By: rocketsami - 11-01-2018
I bought two of this device from amazon. I works perfectly on windows 10. But my mac-air having (10.14) does not recognize it at all. I wounder why they mention it work on mac.
| Helpful?
Brian, Customer Support on 2018-11-01 11:10:41 AM
Sorry to hear you encountered problems. This docking station will work with MacBook Air models running macOS 10.14. One thing to keep in mind is the video functionality of this docking station will require a single driver installation. You can find it by searching the Product ID on our Support page. Our Technical Support team would be happy to help with this. We can even arrange a remote support session to look at the issue along with you. To contact our Technical Support team, please click on Support at the top of this web page or call us at 1-800-265-1844.
(3 Stars)

Not working on Macbook Model Mid 2012

By: DimiAmper - 04-23-2019
Works on Windows, works on Macbook Pro (Mid 2014 model - 10.14 MacOS) and not in a Macbook Pro (Mid 2012 model - running the same version 10.14)
| Helpful?
(3 Stars)

Help with a Mac

By: jrivera274 - 12-24-2019
It had been working fine for 8 months now, hmm I updated to Catalina 10.15.2 and screen goes dark. Help!
| Helpful?
Matt, Customer Support on 2020-01-30 4:28:43 PM
It's important to us that our customers have a positive experience with our products and we're sorry to hear that our USB3SMDOCKHV has stopped working after updating your macOS. macOS 10.15 introduces new security measures and you need to uninstall and reinstall the drivers for this dock from our website. If you require any assistance, our Technical Advisors are available 24 hours a day, 5 days a week to provide support and we even have a program called Log Me In that would allow us to help remotely install the drivers for you. You can contact us at www.startech.com/support Matt, StarTech.com Support
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