S-Video / Composite to USB Video Capture Cable w/ TWAIN and Mac Support

Capture and convert an S-Video or Composite video on your PC or Mac®, as digital media

Product ID: SVID2USB23

2.4 stars (16 reviews) |
  • Works with Mac® or Windows® computers
  • Choose from MPEG-1, MPEG-2, or MPEG-4 video encoding
  • Features TWAIN support for use with various software titles
Your price
€52.99 EUR excl. VAT
€64.12 EUR incl. VAT

The SVID2USB23 USB 2.0 S-Video & Composite Video Capture Cable offers an easy to use analog video capture solution, enabling you to grab video from an S-Video or Composite video source, as well as the accompanying 2-channel RCA audio, to your Mac® or Windows® computer.

The cable connects to your desktop or laptop computer through USB 2.0, and is compact enough to fit in the palm of your hand, providing a conveniently portable video capture solution that's more than suitable for use with laptops and desktop computers alike.

An easy-to-use device for recording analog video to your computer from external sources, such as a VCR or camcorder the SVID2USB23 offers the perfect solution for Betamax or VHS video capture, with real-time MPEG-1, MPEG-2, and MPEG-4 encoding, as well as TWAIN support, to ensure compatibility with a wide range of systems and software.

This analog video capture cable supports a broad range of operating systems, delivering seamless analog video capture for Mac® computers (OS 10.X), and Windows® PCs (Windows® 7/8/8.1/10, Windows® 2000/XP(32/64-bit)/Vista(32/64-bit)).

Backed by a StarTech.com 2-year warranty and free lifetime technical support.

Applications

  • Convert VHS home movies to digital format - Connect your VCR, camcorder, or any other analog video source to your Mac or PC and capture your audio/video in MPEG 1/2/4 format
  • Import recorded videos onto your Mac® or Windows® computer for editing, and make your own compilation

The StarTech.com Advantage

  • Support for both Mac® and Windows® operating systems ensures convenient cross-platform compatibility
  • The supplied software supports NTSC, PAL and SECAM video capture input formats, as well as multiple file format options, delivering maximum flexibility for more convenient video capture
  • TWAIN support allows for choice of various video capture and editing software titles
  • Features a small, lightweight USB-powered design, which makes for a sleek and portable video capture solution

Partner Numbers

  • UPC 065030842099

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • Windows 7 logo
  • Mac OS X El Capitan (10.11) logo
  • macOS High Sierra (10.13) logo
  • macOS Sierra (10.12) logo
  • macOS Mojave (10.14) logo
Windows® 2000, XP, Vista, 7, 8, 8.1, 10
Apple® OSX 10.6 - 10.14

Specifications

Warranty Information Warranty 2 Years
Connector(s) 1 - Connector A USB Type-A (4 pin) USB 2.0
1 - Connector B Composite Video (1 x RCA)
S-Video (4 pin, Mini-DIN)
Stereo Audio (2 x RCA)
Environmental Operating Temperature 0°C to 50°C (32°F to 122°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Humidity 5~85% RH Non-condensing
Hardware AV Input Composite
Audio RCA
S-Video
AV Output USB
Audio Yes
Industry Standards NTSC, PAL, SECAM
Video Encoding: MPEG 1, MPEG 2, and MPEG 4
DirectShow Compatible
Chipset ID eMPIA - EM2861
Packaging Information Package Height 41.0 mm [1.6 in]
Package Length 14.6 cm [5.7 in]
Shipping (Package) Weight 177.0 g [6.2 oz]
Package Width 20.8 cm [8.2 in]
Performance Maximum Data Transfer Rate 480Mbps
Maximum Analog Resolutions 720x480(NTSC) / 720x576(PAL)
Physical Characteristics Weight of Product 66.0 g [2.3 oz]
Color Black
Material Plastic
Cable Length 52.7 cm [20.7 in]
Product Length 80.0 mm [3.1 in]
Product Width 34.0 mm [1.3 in]
Product Height 14.0 mm [0.6 in]
Software OS Compatibility Windows® 2000, XP, Vista, 7, 8, 8.1, 10
Apple® OSX 10.6 - 10.14
Special Notes / Requirements Note The MPEG 4 video file format is supported on the included SVID2USB23 Capture software for Mac and other third party DirectShow™ capture software such as OBS
movavi® video software does not support the MPEG4 video file format
What's in the Box 1 - Included in Package USB Video Capture Cable
Software CD
Driver CD
Instruction Manual

Drivers/Downloads

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Driver(s):

Manual(s):

Datasheet

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Frequently Asked Questions

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

  1. Download the latest drivers from the StarTech.com website at http://www.startech.com/Support. The part number and product ID are on the product packaging.

Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions. The extracted files should open automatically.

  2. In the list of extracted files, right-click the setup.exe file and click Run as Administrator.

  3. Complete the instructions to install the device drivers.

  4. Press the Windows key + R, type devmgmt.msc, and click OK to open the Device Manager.

  5. Expand the Sound, video and game controllers section and confirm that USB 2861 Device is listed.

  1. Close any video capturing software before you begin.

  2. Download the latest drivers from the StarTech.com website at http://www.startech.com/Support. The part number and product ID are on the product packaging.
    Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  3. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.

  4. Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager.

  5. Right-click the device that has “!” next to it, and click Update Driver.

    Note: If the driver is being recognized properly but there is still an error with it, it will be listed as USB EMP Audio Device.

  6. Click Browse my computer for driver software.

  7. Select the Let me pick from a list of device drivers on my computer option.

  8. If a list of hardware types appears, leave the Show All option selected, and click Next.

  9. Select the Have Disk option.

  10. Browse to the extracted folder, open the Windows folder, the Twain Driver folder, and the Manual Driver folder.

  11. Open the 32-bit or the 64-bit folder, depending on your system type.
    Note: To view your system type, click Start. Right-click Computer, and then click Properties.

  12. Click the EMAUDIO (32-bit) file or the EMAUDIO64 (64-bit) file. Click OK, and then click Next.

To install the video drivers, complete the following:

  1. Right-click the device that has “!” next to it, and click Update Driver.
    Note: If the driver is being recognized properly but there is still an error with it, it will be listed as USB 2861 Device.

  2. Click Browse my computer for driver software.

  3. Select the Let me pick from a list of device drivers on my computer option.

  4. If a list of hardware types appears, leave the Show All option selected, and click Next.

  5. Select the Have Disk option.

  6. Browse to the extracted folder, open the Windows folder, the Twain Driver folder, and the Manual Driver folder.

  7. Open the 32-bit or the 64-bit folder, depending on your system type.
    Note: To view your system type, click Start. Right-click Computer, and then click Properties.

  8. Click the EMVIDEO file. Click OK, and then click Next.

If you are in North America, make sure that the Video Format is set to NTSC-M in the video capture software options. Also, make sure that you have you have the Video format set to capture from S-Video or Composite, depending on which you want to use.

Troubleshooting

A Windows 10 update may prevent a Capture Device from being detected by your Computer. Enabling access to your Camera and Microphone will resolve this issue.

To enable access to your Camera:

  1. Click the Start icon.
  2. Click the Settings icon.
  3. Click the Privacy tile.
  4. Click Camera.
  5. Locate the slider that says Let apps use my camera. Toggle this slider to the On position.

To enable access to your Microphone:

  1. Click the Start icon.
  2. Click Settings icon.
  3. Click Privacy tile.
  4. Click Microphone.
  5. Locate the slider that says Let apps use my microphone. Toggle this slider to the On position.

In some cases, both the video and audio devices show up in Device Manager as an audio device. To resolve this issue, complete the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager.
  2. Right-click the device and click Uninstall.
  3. Select the Delete the driver software for this device checkbox, if available.
  4. Click OK.
  5. Repeat steps 1 to 3 for the second device.
  6. After both devices are uninstalled, click the Action menu and click Scan for hardware changes.

To download the latest drivers for your product, complete the following:

  1. Navigate to the StarTech.com website (http://www.startech.com/Downloads) and download the latest drivers for your product. You can find the part number and product ID on the product’s packaging.
    Note: Windows usually saves the files to the Downloads folder that is associated with your user account on the drive where Windows is installed (for example, C:\Users\your_name\Downloads).

  2. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.

  3. Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager.

To install the audio drivers, complete the following:

  1. Right-click the device, which will have a “!” next to it to indicate a driver issue, and click Update Driver.
    Note: If the driver is being recognized properly but there is still a driver error, the driver will be listed as USB EMP Audio Device.

  2. Click Browse my computer for driver software.

  3. Select the Let me pick from a list of device drivers on my computer option.

  4. If you see a list of hardware types, leave the Show All option selected, and click Next.

  5. Select the Have Disk option.

  6. Browse to the extracted folder and open the 32-bit or the 64-bit folder, depending on your system type.
    Note: To view your system type, click Start. Right-click Computer, and then click Properties.

  7. Click the EMAUDIO (32-bit) file or the EMAUDIO64 (64-bit) file. Click OK, and then click Next.

To install the video drivers, complete the following:

  1. Right-click the device, which will have a “!” next to it to indicate a driver issue, and click Update Driver.
    Note: If the driver is being recognized properly but there is still a driver error, the driver will be listed as USB 2861 Device.

  2. Click Browse my computer for driver software.

  3. Select the Let me pick from a list of device drivers on my computer option.

  4. If you see a list of hardware types, leave the Show All option selected, and click Next.

  5. Select the Have Disk option.

  6. Browse to the extracted folder and open the 32-bit or the 64-bit folder, depending on your system type.
    Note: To view your system type, click Start. Right-click Computer, and then click Properties.

  7. Click the EMVIDEO file. Click OK, and then click Next.

You can now open your video capture software to use with your SVID2USB23. 

If you are in North America, make sure that in the Video Capture Software options, you set the Video Format to NTSC-M. Also, make sure that you have it set to capture from S-Video or Composite, depending on what you would like to use.

When you troubleshoot issues with a video capture device, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video capture device

Before you test the video capture device on your computer, make sure that the driver and capture software is installed on your system for your adapter.

To test your setup components, try the following:

  • Use the video cables, source, and capture device in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, source, and capture device in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables and source with the video capture device, make sure that the following is true:

  • Other video destinations work with the same video source. For more information, visit http://www.startech.com/faq/video_capture_cards_source_compatibility.

  • Use as few adapters and extenders as possible.

  • The video source is not copyright protected (for example, HDCP).

  • The video standard (for example, NTSC, PAL, and HDMI) of the video source matches the technical specifications of the video capture device.

To check if the video capture device is detected on a computer running Windows®, complete the following:

  • Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. Check to see if your device is listed under Sound, video and game controllers.

If you do not see the video capture device in Device Manager, visit https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows. If the device is listed with an error, follow the instructions on the www.StarTech.com website to reinstall the drivers.

To check if the video capture device is detected on a computer running Mac, complete the following:

  1. In the upper-left corner of the screen, click the Apple icon.

  2. Click About This Mac.

  3. Click More Info or System Report.

  4. In the connection type, click USB and check for the eMPIA EM2861 chipset.

If you do not see the video capture device in System Information, visit https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-mac-os.

How To

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Before You Buy

You can use a video capture device to capture or record an audio and video output signal to a connected computer.  You can use USB, ExpressCard, or PCI Express technology to connect a video capture device to a computer system.  StarTech.com has video capture devices that can capture audio and video from sources such as HDMI, DVI, VGA, S-Video, component, or composite.  The captured signals are usually recorded with software that is included with the video capture device.  Some software will also stream the captured signals online.

Select a capture device that features the audio and video connections you want to use.  These can be identified on the product page, under the Technical Specifications tab.  Whenever possible, you should avoid using adapters or converters with video capture devices as they can cause issues or negatively impact the quality of the audio or video signals being captured.

When looking at a video capture device that requires software to use, it is important to consider the operating system you want to use it on.  You can find this on the product page under the Technical Specifications tab, which only lists supported operating systems.

Consider what resolution and refresh rate you require.  You can find the supported resolutions and refresh rates on the product page, under the Technical Specifications tab in the Performance section. 

Video capture device usually use drivers and software to record audio and video.  Both the drivers and the software can be found on the product page under the Support tab.  Different software will have different features so it’s a good idea to review the software to make sure it is a good fit for your intended usage.  You can do so by looking at the manual for the device, also located on the Support tab.  StarTech.com only supports the software included with the video capture device. 

HDCP stands for High-Bandwidth Digital Content Protection.  This system protects high definition video from being intercepted, modified, or recorded between the source and the display.  All StarTech.com devices adhere to the HDCP standard, so they do not record HDCP-protected content.  HDCP content that is being blocked often appears as a blank screen or a screen with an HDCP error shown on it.

Certain video capture devices allow you to stream video feeds online with streaming platform such as YouTube.  For more information, review the product manual or watch our video on this subject.  You can find a link to the video in the description.  If at this point you have further questions about a Startech.com video capture device contact our technical support team for further assistance. 

Although you may be able to plug in all of the connectors used for video standards associated with video capture cards/cables, you may still encounter issues that may prevent the video from being captured correctly.

About copyright protection

Some video sources implement copyright protection when you are plugging into a non-display device. Examples of copyright protection include the following:

  • High Definition Content Protection (HDCP). This type of copyright protection is included with DVI and HDMI® and can appear as a video error or blank screen. HDCP may also appear on the screen.

  • Analogue Content Protection (ACP). This type of copyright protection is included with analogue video (for example, composite, s-video, or component). ACP can appear as a brightness pulsing up and down.

Copyright protection cannot legally be bypassed, and StarTech.com does not offer any products that do so.

Using video adapters

It is possible to passively convert video signals to different connector types, but the video standards will not always match between the video source and video destination. You may need to actively convert from one video type to another to ensure that the correct conversion is being made. When a passive converter is not available, most video standards can be converted with active converters.

Examples of incompatible passive conversions include the following:

  • VGA source to composite or component (RCA) video, or composite or component (RCA) video to VGA.
  • Composite (RCA) source to s-video.
  • VGA to DVI-D and DVI-D to VGA.

Note: S-video to composite can be passively converted. DVI-I/DVI-A and VGA can be used bidirectionally.

About output resolution

If your video source has the ability to change resolutions (for example, a computer), it may be possible to send an incompatible resolution. To verify that the correct resolution is being used, navigate to www.StarTech.com and click the Technical Specifications tab for your product. Make note of the Industry Standards and Maximum Resolution specifications.

In the operating system's display management, you can adjust your video source to match or go below the maximum resolution and if possible, the refresh rate of your capture card.

Certain StarTech.com video capture cards are compatible with DirectShow and will work with many third-party video capture applications that are compatible with DirectShow. For more information on DirectShow compatible video capture cards, refer to the following FAQ: https://www.startech.com/faq/video-capture-cards-directshow.

Although third-party software might work with this video capture card, StarTech.com does not officially support or endorse the use of third-party applications.

No, you cannot use this capture card to turn your video camcorder into a webcam. This capture card does not use a DirectShow compatible driver, which is a requirement for many of the software applications that enable you to use your video camcorder as a webcam. 

For a list of video capture cards that you can use to turn a video camcorder into a webcam, refer to the following FAQ: https://www.startech.com/faq/video-capture-cards-webcam-capable.

This video capture card cannot record from more than one input at the same time.  

Note: Although the USB2HDCAPS can be connected to multiple computers on the same network, only one device can capture video at a time.

 

Compliance and safety

Compliance letters

  • RoHS
    • Language: English
  • WEEE
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(16 reviews)
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(5 Stars)

Capture and Convert Video Like A Pro!

By: RichFarr - 03/18/2014
The “Composite to USB Video Capture Cable” works exactly as expected! I use this to transfer my old home movies and tapes to my computer and I love this device! I did have a small problem in first using the cable in updating drivers. However, StarTech.com technical support was able to help me resolve it easily. They answered my questions and addressed my concerns quickly, in a very professional and user-friendly manner. An unexpected and pleasant surprise was their outstanding follow-up. I am very pleased I purchased this device from StarTech.com. Other companies could learn how real sales and technical support works by calling StarTech.com!
| Helpful?
(5 Stars)

Works Great

By: cimara - 09/08/2014
Simple install and works great to capture analog video. Just make sure device is connected to a USB 2.0 or 3.0 port. USB 1.1 port will cause dropped frames during capture.
| Helpful?
(5 Stars)

Twain Drivers works good, WDM and DirectX too

By: jwilli84 - 08/22/2017
I had trouble understanding the driver installer will (by default) install the video and audio components as (audio) components.. not "if" it does.. then have to complete the install by going manually into the 64 or 32 bit driver directory and updating the driver.. then it shows up as an Imaging device and a singular Audio device. Twain driver has be installed separately too.. and the drivers always produce big red scary warning dialogs.. so have to override to get them in Windows 7 x64. Irfan is the freeware Twain test tool I used for testing, I had installed the Twain32 driver and Irfan32 on Win7x64.. the 32 and 32 could see each other and select File/Acquire/Select Twain - USB 2861 Video and a live popup window appeared allowing me to select Composite or S-Video as the source and the Capture size.. settings brings up the DirectX Decoder/ProcAmp/Image panels for tweaking the image. Capture is a simple button and it dumps the frame shot into Irfan as expected. XnView > Scan natively uses the Twain32 driver like you would expect, no glitches. ArtWeaver Free also invokes Twain32 and captures no problem. Windows Live Movie Maker treats it like a Wecam source, when the drivers are properly installed (this) opens a selection and fine tuning dialog and then lets you capture video and sound to "clips". The sedcondary dialogs are the DirectX dialogs, color is good but old VHS tapes may have some timebase "swimming" in them without a corrector device. VLC captured both video and audio.
| Helpful?
(1 Stars)

Strange behavior

By: El Blavet - 07/28/2019
I have a surveillance camera with PAL signal outputs S-video & composite. In my MacBook Pro (Mohave) this device don't detects the PAL signal but the NTSC (!?) The image appears with te bottom cropped, a lot of lines, and the format isn't the expected aspect ratio 4x3. What's goin on?
| Helpful?
Matt, Customer Support on 7/30/2019 2:57:45 PM
We're sorry to hear about the difficulties you're experiencing with our SVID2USB23. In macOS, if you go to the 'Record' menu, then 'Video Settings' and then choose the 'Compression' tab, you can change the Compression type to a format for PAL. If you're still having difficulties after changing that setting, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(5 Stars)

Worked good for me!

By: scopro - 09/03/2019
Ive actually had mine for a couple of years. The first one I owned had temperature problems and as it warmed up the picture would go bizerk. (thats an electronic tech term) Anyhow, StarTech CS shipped another out to me after working with my on the phone, didnt want the old one returned. Its worked beautifully since. Well now Im changing over to Linux and I was looking for Linux compatible software but it looks like Im going to end up having to use a virtual machine if I conti to use the SVid.
| Helpful?
(1 Stars)

32-bit only!

By: bunnyhero - 10/07/2019
if you're using a modern mac OS, DO NOT BUY THIS PRODUCT. it only supports macOS 10.14 or earlier!
| Helpful?
Matt, Customer Support on 10/18/2019 3:41:15 PM
We are aware of this issue and apologize for the inconvenience. MacOS Catalina (10.15) removed support for 32bit software/drivers, and while updated 64bit software/drivers have been requested from the manufacturer of the chipset used in SVID2USB23, they have not yet been provided to us. A workaround would be to remain on 10.14 or to reinstall 10.14 (or an earlier version that is supported). Again, we apologize but unfortunately, this product is currently incompatible with macOS 10.15 for the foreseeable future.
(2 Stars)

Worked great until Mac OS 10.15 update

By: Jeff66 - 10/13/2019
This product worked as advertised. But then I upgraded to Mac OS 10.15 and now the software won't run because it hasn't been updated to 64-bit only which is required to run on Mac OS 10.15.
| Helpful?
Matt, Customer Support on 10/18/2019 3:42:45 PM
Hi Jeff. Currently, SVID2USB23 is incompatible with 10.15 as support for 32bit software/drivers was removed with macOS Catalina (10.15), and updated 64bit software/drivers have not yet been provided by the manufacturer of the chipset used in this product. Unfortunately, in order to use this product, you’ll have to remain on 10.14 or, if you’ve already updated, reinstall 10.14 or an earlier compatible version. We understand this may be frustrating and apologize for the inconvenience, however for the foreseeable future the product remains incompatible with 10.15.
(1 Stars)

no driver

By: MIke f - 01/13/2020
i cannot see anywhere that the driver was installed from the disc, nothing works, help please
| Helpful?
Matt, Customer Support on 1/31/2020 4:22:04 PM
Hello Mike, We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you're having with our SVID2USB32. We recommend downloading and installing the latest drivers from our website. If you're using macOS the software and drivers should install together, but if you're using Windows, you need to install the drivers from our website and then the Movavi capture software from the Movavi CD that comes with the adapter. This is because the Movavi software has a CD key that's required to license the software. If you require assistance, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(1 Stars)

waste of time and money

By: Sheck - 01/19/2020
didn't load on windows 7, try everything, spent hours. Couldn't get anywhere, good luck with the tech support also, there are plenty of ad's that will keep you busy
| Helpful?
Matt, Customer Support on 2/3/2020 8:55:27 AM
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you've had installing our SVID2USB23 in Windows 7. We're reaching out to you directly to provide assistance but if you have any questions in the meantime, our Technical Advisors are available 24 hours a day, 5 days a week and you can contact us at www.startech.com/support where there should be a phone number listed at the top of the page.
(1 Stars)

Don't Buy They Lie

By: urcray - 01/29/2020
I just purchased this little gadget to help ease the mess of archiving old Hi8 and Minvdv tapes. It clearly states "works with mac". It's almost February and it still won't work on a mac that shipped in the last few months with Catalina. That is low. I could see if it was August or September of the same year a new mac os comes out..
| Helpful?
Matt, Customer Support on 2/3/2020 4:51:00 PM
We apologize that our SVID2USB23 is not working for you. macOS Catalina (10.15) requires 64bit software/drivers and unfortunately removes support for 32bit software/drivers. We are working to retrieve updated drivers from the manufacturer of the chipset used in SVID2USB23, however until we receive them, this product remains incompatible with 10.15. For it to work with your computer/system, you’ll need to either remain on 10.14 or reinstall 10.14 or an earlier version if you have already updated. We understand this may be frustrating and we apologize for the inconvenience. If you’d like to speak directly with one of our support team members, you can contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week.
(1 Stars)

By: edwin - 03/27/2020
I bought this like a year ago and didn't work then I try to get help but looks like I have to pay for help
| Helpful?
Matt, Customer Support on 4/1/2020 11:51:23 AM
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you've had with our SVID2USB23. All of our products include free lifetime technical support and you should never have to pay to contact us. We've reached out at the email address provided, but if you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
(2 Stars)

hardware device issues

By: Den67 - 04/26/2020
The hardware was working fine until a recent Mac software update. The device no longer works as device needs to be updated by developer. I have tried to amend this myself via the legacy software tab which brings up software out of date. However, your software is not listed, Can you advise if a software update is available for this product ?
| Helpful?
Matt, Customer Support on 4/28/2020 3:01:18 PM
We always try to ensure our customers have exceptional experiences with our products and we're sorry to hear about the difficulties you're having with our SVID2USB23 in macOS. If you're using the latest version of macOS (10.15) you may be having issues due to this version of macOS not being compatible with 32-bit software and drivers. We'd be happy to help you look into this problem though. If you require any assistance, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(1 Stars)

Worked great until Mac Catalina update 05/16/20

By: jc18 - 05/17/2020
This was a flawless tool until I updated to Catalina. $50 is a steep price to just have to throw away over a simple software upgrade. I've seen your basic response to the others with the same problem but no real confirmation that you're working on a software upgrade. Please let us know as I'll have to sadly toss this unit out if that doesn't happen soon. asap. or at least if you give us an ETA.
| Helpful?
(1 Stars)

Useless with aqn up to date Mac

By: unhappycustomer1 - 08/04/2020
Bought this to record some older game play. Worked fine but with the newest Mac OS it doesn't work due to t being a 32 bit app. Not impressed with the longevity of this piece of tech
| Helpful?
Stacey, Customer Support on 8/5/2020 1:25:17 PM
Hello, Thank you for your feedback. We’re sorry that the SVID2USB23 wasn’t working as you had hoped. This product is compatible with Windows O/S only. If you have any additional questions or require additional assistance our Technical Support team would be happy to assist. Please feel free to contact us directly via chat or by calling 1-800-265-1844. We are available 24 hours a day, 5 days a week.
(5 Stars)

Great Product

By: Ramiz - 10/05/2020
Good quality video interface, which I use to transfer a video camera to Laptop
| Helpful?
(1 Stars)

Fail-Not Mac compatible

By: JLaw - 10/28/2020
WARNING! Updating to Mac OS 10.15.7 or any OS above 10.14 will kill this product on a Mac. Until then it work fine for me, but I also use several Adobe video products and the latest update requires the newer OS.
| Helpful?
Stacey, Customer Support on 10/29/2020 9:51:53 AM
Thank you for letting us know of your concerns. MacOS Catalina has removed support for 32-bit software/drivers and we apologize for any inconvenience this may have caused. If we can be of assistance determining if another product would be suitable in your setup, please feel free to reach out to one of our Technical Advisors via live chat or phone.

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