Support

Product FAQs

Before You Buy

Everything is hooked up but nothing is working. What should I do?

When you troubleshoot issues with a network cable, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Network devices

  • Network cables

To test your setup components, try the following:

  • Use the network devices and network cables in another setup to see if the problem is with the components or the setup.

  • Use different network devices and network cables in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the network devices and network cables, make sure that the link LEDs (if present) turn on for both of the devices. This indicates basic network connectivity between the network devices. You also need to determine if your devices need a straight through or a crossover cable. For more information about straight through and crossover cables, see the following FAQ: http://www.startech.com/faq/network_cables_straight_through_vs_crossover

If the link LEDs are not illuminated or there are not any LEDs present, you will need to troubleshoot your devices. Alternatively, you can also use a network cable tester, such as the or LANTESTPRO.

Was this information helpful?
Yes No
|
This FAQ applies to these products:
45PAT15MBK 45PAT15MGR 50FIBLCLC1 50FIBLCLC10 50FIBLCLC15 50FIBLCLC2 50FIBLCLC3 50FIBLCLC30 50FIBLCLC5 50FIBLCSC1 50FIBLCSC2 50FIBLCSC3 50FIBLCST1 50FIBLCST10 50FIBLCST2 50FIBLCST3 50FIBLCST5 A50FBLCLC1 A50FBLCLC10 A50FBLCLC2 A50FBLCLC3 A50FBLCLC5 A50FBLCSC2 A50FBSTST1 C6ASPAT10BL C6ASPAT1BL C6ASPAT3BL C6ASPAT3GR C6ASPAT7BL C6CROSS1MYL C6PAT15MBK C6PAT15MGR C6PAT15MWH C6PATCH10WH C6PATCH25BL C6PATCH6BL FIBLCLC1 FIBLCLC15 FIBLCLC2 FIBLCLC3 FIBLCLC5 FIBLCSC1 FIBLCSC2 FIBLCSC3 FIBLCST1 FIBLCST2 FIBLCST3 FIBSTSC2 FIBSTSC3 M45PATCH100B M45PATCH10BK M45PATCH10BL M45PATCH10GR M45PATCH1YL M45PATCH20BL M45PATCH2BL M45PATCH2YL M45PATCH3BL M45PATCH3GR M45PATCH5BL M45PATCH5GR N6PATC10MBK N6PATCH100BK N6PATCH10BL N6PATCH10GN N6PATCH10GR N6PATCH10OR N6PATCH10PL N6PATCH10RD N6PATCH10YL N6PATCH15WH N6PATCH15YL N6PATCH35WH N6PATCH3GN N6PATCH3OR N6PATCH3RD N6PATCH3YL N6PATCH50WH N6PATCH75GR N6PATCH75YL N6PATCH7OR N6PATCH7RD RJ45PATCH1 SMFIBLCLC1 SMFIBLCLC10 SMFIBLCLC4 SMFIBLCLC7 SMFIBLCSC1 SMFIBLCSC10 SMFIBLCSC4 SMFIBLCSC7 WIR5ECMRBK WIR5ECMRWH WIR6CMRBL WIR6CMRGR WIRC5ECMR WIRC5ECMRGRY 450FBLCLC1 450FBLCLC2 450FBLCLC3 450FBLCLC5 45PAT1MBK 45PAT1MBL 45PAT1MGN 45PAT1MGR 45PAT1MOR 45PAT1MRD 45PAT1MWH 45PAT1MYL 45PAT2MBK 45PAT2MBL 45PAT2MGN 45PAT2MGR 45PAT2MOR 45PAT2MRD 45PAT2MWH 45PAT2MYL 45PAT3MBK 45PAT3MBL 45PAT3MGN 45PAT3MGR 45PAT3MOR 45PAT3MRD 45PAT3MWH 45PAT3MYL 45PAT5MBK 45PAT5MBL 45PAT5MGR N6PATC10MGN N6PATC10MOR N6PATC10MRD N6PATC10MWH N6PATC10MYL N6PATC7MOR N6PATC7MRD N6PATC7MWH N6PATC7MYL N6SPAT1MBK N6SPAT1MGR N6SPAT2MBK N6SPAT2MBL N6SPAT2MGR N6SPAT3MBK N6SPAT3MBL N6SPAT3MGR N6SPAT50CMBK N6SPAT50CMGR N6SPAT5MBK N6SPAT5MBL N6SPAT5MGR WIR6CMRBK
Feedback Back to top