What do I do if only the video portion of my Thunderbolt device is working?

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your Thunderbolt 3 device do one of the following:

• Select Connect Only Once.
• Select Always Connect.

Caution! If you select Do Not Connect, only video will pass through on your Thunderbolt 3 device.

If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:

1. Right-click the Thunderbolt icon.
2. Click Approve Attached Devices.
3. Select the Thunderbolt 3 port that you want to authenticate.