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Product FAQs

Before You Buy

There is no video signal shown on the display. How do I fix this?

  1. Our driver may not be installed or is out of date.  Install the latest driver from StarTech.com’s website.
  2. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site.
  3. The product requires an existing video controller (onboard or discrete) from Intel, AMD, or NVIDIA.  The video controller must have a WDDM (Windows Display Driver Model), compatible driver. Most video controllers from 2008 or newer will meet this requirement.
  4. An incompatible operating system is being used (i.e., MCT based adapter and macOS).  If using a Mac, we recommend exchanging the product for a DisplayLink based version.
  5. The display connected to the StarTech.com adapter is set to the wrong video input. Use the display’s on-screen display menu to select the correct input.
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This FAQ applies to these products:
USB2DVIE3 USB2DVIMM6 USB2DVIPRO2 USB2VGAE2 USB2VGAE3 USB2VGAPRO2 USB32DP24K60 USB32DP4K USB32DPES2 USB32DPPRO USB32DVIEH USB32DVIPRO USB32HD2 USB32HD4K USB32HDDVII USB32HDEH USB32HDES USB32HDPRO USB32HDVGA USB32VGAEH USB32VGAES USB32VGAPRO USB32VGAV
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