Discontinued

HDMI and DVI Dual-Monitor Docking Station for Laptops - Single 4K Support - USB 3.0

Expand your laptop into a full-sized workstation for multiple peripherals, using this compact dock that occupies minimal desk space

Product ID: USB3SMDOCK4K

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  • Work faster and create a dual-monitor workstation — easily connect HDMI and DVI dual displays with 2048 x 1152p max resolution on each display
  • Connect more peripherals — the dock features four USB 3.0 ports, including two always-on, fast charge-and-sync ports
  • Expand your laptop’s connectivity even in a compact area, with a small form-factor housing that takes up minimal space

This compact dual-monitor docking station for laptops is uniquely designed with an innovative, stacked-port layout and a small foot-print housing. Because it occupies less surface area than traditional laptop docks, you can easily integrate this sleek docking station into an area with limited desk space, making it perfect for hoteling or hot desk environments.

Diagram of the 4K laptop docking station deployed at a workstation on a small desk and connected to dual monitors

Using just a single cable you can create a full-size dual-display workstation without sacrificing functionality due to space constraints. Now you can increase your productivity by accessing more displays at once. It's an ideal solution for a wide range of conventional and specialized environments.

Set up a dual-monitor workstation

The docking station makes it easy to turn your laptop into a highly productive dual-display workstation, by expanding your screen space onto an HDMI® display and a DVI display. The additional screen space lets you work more efficiently, because you won’t have to flip back and forth between pages or windows. Plus, when combined with your laptop display, you can create a triple-monitor workstation.

Maximum Supported Resolutions*

Video Output Configuration Max HDMI Resolution Max DVI Resolution
HDMI and DVI
(Two Displays)
2048 x 1152p 2048 x 1152p
HDMI
(Single Display)
3840 x 2160p (4K) N/A
DVI
(Single Display)
N/A 2048 x 1152p

*Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.

Or, set up a 4K Ultra HD, single-display workstation

This docking station can also bolster your external display image quality and increase your overall viewing area, making it ideal for video editors, animators, designers, and more. It supports 4K x 2K (3840 x 2160p - 30Hz) resolution on a single HDMI display, even if your laptop doesn’t natively support 4K output, so you can avoid costly hardware upgrades or laptop replacements.

With two possibilities for video output, this docking station is a handy accessory for users in business and home office settings, and BYOD (Bring Your Own Device) applications.

Compact 4K laptop docking station deployed at a workstation on a small desk

Integrate the full-featured dock into small spaces

This small form-factor docking station lets you save desk space without compromising the ports you expect from a typical laptop dock. Unlike some compact laptop docks that only offer basic connectivity, this dock occupies minimal space while delivering all the functionality of a full-size docking station. Because of its compact size, the dock is ideal for office hoteling, or hot desks.

You can start work faster and reduce cable clutter in tight spaces by leaving your peripherals connected to the dock at all times. Plus, setup is fast and hassle-free, so there’s little disruption to your productivity, making it perfect for single users, or multiple people who use the same workstation at different times.

Photo showing the palm sized laptop docking station

Connect all your peripherals and charge multiple devices faster

The USB 3.0 (also known as USB 3.1 Gen 1 - 5Gbps) docking station for laptops offers a variety of other connections that are often missing from port-limited laptops. To make work easier, the versatile dock offers four USB 3.0 ports, giving you plenty of ports to connect even more USB devices.

You can keep your mobile devices fully charged and ready to go using the dock’s convenient, front-panel USB fast-charge and sync ports. You can also keep your smartphone and tablet within arm’s reach, and the always-on ports will be available even when your laptop is disconnected from the docking station.

Diagram showing the 4K laptop docking station fast charging a tablet

Universally supported

Unlike some proprietary docking stations designed only to work with specific laptop models, this universal laptop dock works with multiple brands. All you need is your laptop’s USB 3.0 port and you can be up and running quickly. With universal support, you can use this dock with different laptops now, or in the future.

The USB3SMDOCK4K is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

  • Create an efficient, shared workspace for hoteling, or a hot desk for guests, customers, and colleagues
  • Turn your laptop into a 4K workstation, perfect for graphic design, video editing and more
  • Ideal for BYOD (Bring Your Own Device) users, or CYOD (Choose Your Own Device) applications where companies offer a selection of laptops that can be used at one workstation (hotel desks)
  • Perfect for large spreadsheets as well as coding and drafting programs (CAD)
  • The universal laptop docking station is compatible with most USB 3.0 enabled laptops, such as your Ultrabook™, Microsoft® Surface™ Pro 3, Surface™ 3, Lenovo® Yoga, MacBook, and many Windows based tablets

Partner Numbers

  • UPC 065030861564

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • Mac OS X El Capitan (10.11) logo
  • Windows 7 logo
  • macOS Sierra (10.12) logo
  • Chrome OS logo
  • macOS Mojave (10.14) logo
  • macOS Catalina (10.15) logo
  • macOS Big Sur (11.0) logo
Windows® 7, 8, 8.1, 10
macOS 10.8 to 10.12, 10.14 - 10.15, 11.0
Chrome OS v55+

Specifications

Warranty Information Warranty 3 Years
Connector(s) 1 - Connector Type(s) HDMI (19 pin)
DVI-I (29 pin)
2 - Connector Type(s) USB 3.0 A (Fast-Charge, 9 pin)
USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - Connector Type(s) RJ-45
3.5 mm Mini-Jack (4 Position)
USB Type-B (9 pin) USB 3.0
Environmental Operating Temperature 10°C to 40°C (50°F to 104°F)
Storage Temperature -20°C to 70°C (-4°F to 158°F)
Humidity 0%~90% RH (Non-condensing)
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 2
Bus Type USB 3.0
Industry Standards USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0/1.1
Chipset ID DisplayLink - DL-5900
VIA/VLI - VL812
Genesys Logic - GL3521
Indicators 1 - LED Indicators Power (Blue)
Link (Green)
Activity (Yellow)
Packaging Information Shipping (Package) Weight 0 g [0,0 oz]
Package Length 0 mm [0,0 in]
Package Width 0 mm [0,0 in]
Package Height 0 mm [0,0 in]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 3840 x 2160 @ 30Hz (HDMI - Single Display)

2048 x 1152 (DVI - Single Display)

2048 x 1152 and 2048 x 1152 (HDMI and DVI - Two Displays)

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Color Silver & Black
Material Aluminum and Plastic
Product Length 0 mm [0,0 in]
Product Width 0 mm [0,0 in]
Product Height 0 mm [0,0 in]
Weight of Product 0 g [0,0 oz]
Power Power Source AC Adapter Included
Input Voltage 100 - 240 AC
Input Current 0.9 A
Output Voltage 5 DC
Output Current 4 A
Center Tip Polarity Positive
Plug Type C
Power Consumption (In Watts) 20
Software OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.8 to 10.12, 10.14 - 10.15, 11.0
Chrome OS v55+
Special Notes / Requirements System and Cable Requirements USB-enabled computer with an available USB 3.0 port
Note A 4K-capable HDMI display is required to achieve 4K x 2K resolution (4K is also known as 4K x 2K)
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
Extended displays are currently only supported with DisplayLink-based products on macOS 10.11 to 10.13.3. This may change in future versions.
The DVI-I connector supports DVI-I signaling (digital and analog)
What's in the Box 1 - Included in Package USB 3.0 laptop docking station
3.3 ft [1016 mm] USB 3.0 host cable
universal power adapter (NA/EU/UK/AU)
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Drivers/Downloads

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Driver(s):

Datasheet

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Frequently Asked Questions

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Troubleshooting

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

How To

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Before You Buy

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Compliance and safety

Compliance letters

  • WEEE
    • Language: English
  • RoHS
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

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