Triple Monitor 4K USB-C Dock with 5x USB 3.0 Ports

Laptop Docking Station | Mac & Windows® | 60W Power Delivery| 4K 60 DP + HDMI

Product ID: DK30CH2DPPD

3.6 stars (15 reviews) |
  • Dock your USB-C equipped Mac or Windows laptop with triple 4K monitors: 2x DisplayPort (DisplayLink) and 1x HDMI (DP Alt Mode)
  • Connect your USB devices with 5x USB 3.0 ports - 1x USB-C and 4x USB-A (including Fast-Charge)
  • Power and charge your laptop with Power Delivery 2.0 (up to 60W)
Your price
$304.99USD

In stock: US: 391 | CA: 363

Where to buy StarTech.com products
Where to buy

This TAA compliant 4K USB-C™ dock for Mac and Windows® laptops takes productivity to a whole new level, with support for triple 4K monitors - a first in the market. The USB Type-C dock provides 60W charging power, and 5x USB 3.0 ports to connect your peripheral devices. It’s the perfect accessory for your Dell™ XPS 15, Chromebook Pixel™, or another USB-C enabled PC laptop. 

The dock also connects to USB 3.0 laptops with a USB-A port (using a USB-C to A cable such as the USB315AC1M, sold separately).

Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported.

Enhance Productivity

The 4K USB-C Dock for Mac and Windows lets you create a three-monitor Ultra HD workstation. Connect:

2x 4K DisplayPort (DisplayLink) at 4096 x 2160 resolution / 3840 x 2160 @ 60Hz and
1x 4K HDMI (DP Alt Mode) at 4096 x 2160 resolution @ 24Hz / 3840 x 2160 @ 30Hz

For high-resolution applications, the universal laptop docking station can also connect to a 5K display (5120 x 2880 resolution) at 60Hz, by connecting the two DisplayPort ports to a single 5K display.

Powerful Connections

This triple-monitor docking station lets you connect your peripherals to transform your laptop into a full-sized workstation. With five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl 1x Fast-Charge port), a Gigabit Ethernet port, headset jack and separate 3.5 mm audio and microphone ports, you have all the connections you need for maximum performance.

60W Power Delivery

Using a single cable, the USB-C docking station with Power Delivery (up to 60W) will power and charge your laptop, and power your peripherals with its 120W power adapter.

The DK30CH2DPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

  • Ideal for 4K video editing or working with high-resolution graphics
  • Work on multiple documents simultaneously in office applications
  • View multiple monitors at a glance, in financial or investment firms
  • Ideal for surveillance and monitoring

Partner Numbers

  • Tech Data 12735084
  • Ingram Micro USA 1DH063
  • ASI 203635
  • D&H DK30CH2DPPD
  • SYNNEX US STA-DK30CH2DPPD
  • UPC 065030867672

Compatibility

  • Windows 10 logo
  • Windows 7 logo
  • Windows 8 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Chrome OS logo
  • macOS Catalina (10.15) logo
Windows® 7, 8, 8.1, 10
macOS 10.11 - 10.12, 10.14 - 10.15
Chrome OS™ v55+

Specifications

Warranty Information Warranty 3 Years
Connector(s) Connector Type(s) 2 - DisplayPort (20 pin)
1 - HDMI (19 pin)
2 - USB Type-C (24 pin) USB 3.0 (5Gbps)
1 - USB 3.0 A (Fast-Charge, 9 pin)
3 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - RJ-45
1 - 3.5 mm Mini-Jack (4 Position)
2 - 3.5 mm Mini-Jack (3 Position)
1 - Security Lock Slot
Environmental Operating Temperature 0°C to 60°C (32°F to 140°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Humidity 0~95% RH
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 3
Bus Type USB-C
Industry Standards USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Chipset ID DisplayLink - DL-6950
Genesys Logic - GL3523
Texas Instruments - TPS65982
Parade Technologies - PS176
Packaging Information Shipping (Package) Weight 3.1 lb [1.4 kg]
Package Length 11.7 in [29.6 cm]
Package Width 6.3 in [16.1 cm]
Package Height 2.8 in [71 mm]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 1x HDMI (DP Alt Mode) - 4096 x 2160p @24Hz / 3840 x 2160p @30Hz
2x DisplayPort (DisplayLink) - 4096 x 2160p @60Hz / 3840 x 2160p @60Hz

1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 @60Hz

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Color Black & Silver
Material Plastic
Product Length 10.6 in [27 cm]
Product Width 3.2 in [82 mm]
Product Height 1.3 in [3.4 cm]
Weight of Product 13.6 oz [385 g]
Power Power Source AC Adapter Included
Power Delivery 60W
Input Voltage 100 - 240 AC
Input Current 2 A
Output Voltage 20V DC
Output Current 6 A
Center Tip Polarity Positive
Plug Type N
Software OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.11 - 10.12, 10.14 - 10.15
Chrome OS™ v55+
Special Notes / Requirements Note Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.
System and Cable Requirements USB-C enabled computer with an available USB Type-C port
Note 4K resolution is supported on all 3 video ports. A 4K-capable DisplayPort display is required to achieve 4Kx2K resolutions
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions
The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A
What's in the Box Included in Package 1 - docking station
1 - USB-C cable
1 - universal power adapter (NA/JP, ANZ)
1 - instruction manual
1 - add anti-slip rubber pads

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Drivers/Downloads

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Frequently Asked Questions

Troubleshooting

You should not upgrade your device's firmware if you do not have any issues with the functionality of your device. The only time you should consider an upgrade is if you are experiencing a problem with the device, and you have confirmed that the firmware addresses this problem.  You can confirm this is the case by reviewing the documentation included with the firmware or by consulting with our Technical Support team. Incorrectly upgrading firmware can result in diminished performance so it is best to contact StarTech.com if you would like to perform this operation.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power.

For more information about Power Delivery, refer to the manufacturer of your hardware.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution and refresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to set the monitor to work at 30Hz. 

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.1. For more information about how to change your monitor settings, refer to the website of the manufacturer of your monitor.

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

Before You Buy

USB-C is a type of USB connector that is capable of supporting the following:

  • Data transfer speeds up to 10Gbps, if you use USB 3.1.
  • Bi-directional power delivery up to 100W, if both the USB host connection and the device support it.
  • Alternate modes, which deliver different types of data at different speeds. For example, DisplayPort Alternate Mode (DP Alt Mode).

If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.

Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers. 

Yes, you can use this laptop docking station to charge a laptop computer. 

For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.

This USB-C device requires that all of the following components support alternate modes:

  • The USB-C host connection (for example, a computer and its port)
  • The USB-C cable
  • The USB-C device (for example, a hard drive docking station)

If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.

For more information about the modes that your setup components support, refer to the information provided by the manufacturers.

To use all of the features of this USB-C device, it is required that all of the following components support USB Power Delivery 2.0 and DisplayPort Alternate Mode:

  • The USB-C host connection.
  • The USB-C cable.
  • The USB-C device (for example, a hard drive docking station).

To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.

For more information about the power delivery capabilities of your other components, refer to the information provided by the manufacturers.

No, one USB-C port (labelled with a laptop icon) is used to connect to the computer, and the other USB-C port is used for data only.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(15 reviews)
3.6 out of 5 stars
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1 - 15 of 15 Reviews
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(5 Stars)

Triple-4K Monitor Docking Station

By: Starr - 10/20/2017
I have been waiting on this device to hit the market all year and it did not disappoint. I purchased the new MacBook Pro with the USB-C ports earlier this year and have been waiting for a docking station that could handle my extra 2 monitors and could utilitize the USB-C cable to charge my laptop while also passing the data, sound, video, etc. It is simple to hook up and works great with awesome video display ports. It has allowed me to hook up one cable into my laptop each morning. This device would get a 10 out of 10 rating.
| Helpful?
(5 Stars)

A Great USB-C Docking Station that has Everything

By: JHR86475 - 10/26/2017
I have been in the AV/IT Integration space for over 30 years. I found this unit easy to setup and use on my Dell, HP and Toshiba Laptops. The unit installs quickly and is compatible with a variety of operating systems, which I tested. There was no tearing of the video or audio sync issues during my testing. It was easy to set up two DisplayPort monitors, and on one HDMI monitor .  Utilizing a single USB Type-C cable, the dock also provides access to a wired network and five USB ports. Overall, I found the unit to be reliable, easy to use and of high quality. What is Included: 1- Docking Station 1- USB-C Cable 1- Universal Power Adapter 1- Instruction Manual Note: “I received this product in exchange for an unbiased review.”
| Helpful?
(5 Stars)

Works Perfectly

By: Richie - 11/06/2017
I bought this dock for a new Lenovo Yoga 910. It worked perfectly out of the box, runs a 4K LG monitor and numerous peripherals, was essentially plug and play. Very pleased, my experience with OEM docks has been mixed at best in the past. Good work, StarTech.
| Helpful?
(5 Stars)

Amazing!

By: Andrew11 - 11/10/2017
If you are someone who needs a lot of monitors, this is an excellent docking station. All this new technology makes setting these up very quick, and in my case, completely automatic. I planned all my cables and monitor placement in advance, and after plugged in everything and turning it on, my laptop screen blinked once and all the monitors came to life. A few minutes of (Windows) setup and I was up-and-running. Video quality is superb; I can’t believe this is all accomplished by a single cable! The dock itself is thin enough to sit on the base of my left-most monitor and looks amazing. The included Thunderbolt3 cable is only 50cm long, so take that into account during setup, or have a longer cable handy. I received this product in exchange for an unbiased review
| Helpful?
(5 Stars)

Amazing, has all the ports you'd ever need.

By: morty - 11/15/2017
This dock has been fantastic for me. It's lightweight and easily portable. I have two monitors hooked up to it, one is a 4k screen and the other a 1080p and both work great. This dock actually works better than my unstable Dell TB16 dock. Make sure when you first plug it in to let it sit plugged into your computer for 5 minutes or so because Windows has to go out and look for drivers to install for the different ports. I thought I had a defective unit at first because I couldn't get the Ethernet port to work right away but then after waiting for a little bit it started working and I realized Windows had to install the drivers first. I've tested all the ports and they all work now. One more thing to keep in mind is that the USB-C power delivery is only 60W. Therefore in my case I still needed to have the power adapter plugged into my laptop for the battery to charge as my laptop uses a 120W power adapter. I have a pretty beefy laptop so I won't knock the rating down for that as I'm sure it'll be fine for many laptops out there and in worst case scenario, you just plug in your power adapter too. I received this product in exchange for an unbiased review.
| Helpful?
(1 Stars)

Only 2 of 3

By: jp75 - 05/12/2018
Using latest 8.5 drivers @ may 2018 If I plug HDMI monitor, it works As soon as I plug any extra Display Port monitors, the HDMI port stops working. If I unplug both Display Port monitors, HDMI monitor works again
| Helpful?
Sam, Customer Support on 5/15/2018 2:24:43 PM
Thank you for your review of DK30CH2DPPD. We're sorry to hear you're having difficulties with it and would like to help. The behavior you're seeing is not expected with this product, so we recommend contacting us directly so that one of our Technical Advisors can look into this further for you. You can reach one of our Technical Advisors at 1-800 265-1844 or www.startech.com/chat.
(5 Stars)

Working excellent

By: fhjashmore - 01/08/2019
I contacted customer support about various compatibility questions and they go above and beyond helping me out. I have this dock and I'm loving it.
| Helpful?
(3 Stars)

Great... except for hissing

By: RaymondS - 08/06/2019
Had this dock for a while and I like almost everything about it. Right after I got it, Apple broke DisplayLink, but that was fixed eventually. But, right from the beginning, my MacBook Pro would hiss when it was connected to the dock. Internal speakers or external. it's related to the USB-C connection between the dock and the laptop though. As soon as I plug in the regular Apple USB-C charger, while leaving the dock connected at well, the hissing starts. Not a huge deal, but it would be nice not to have to plug in two USB-C cables (one to dock and one to stop the hissing).
| Helpful?
Matt, Customer Support on 8/8/2019 9:59:02 AM
We're sorry to hear about the hissing sound that you're experiencing when our DK30CH2DPPD is connected. If you connect the dock to the MacBook using the Apple USB-C charging cable instead of the cable that came with the dock, does it still hiss? We'd like to look into this further with you and are reaching out using the email address provided.
(5 Stars)

Great dock

By: DaveS - 12/19/2019
This has been a great dock, driving 3 monitors at 4K resolution with no issues. However, I wanted to get a longer USB-C cable due to space on the desk. I ordered what I thought was a quality cable online, but only two monitors work through it. Switching the original cable back in works fine. Are then minimum cable specs I can look for to find another?
| Helpful?
Matt, Customer Support on 12/20/2019 3:39:01 PM
Hello Dave, Thank you for sharing your review of our DK30CH2DPPD. If the monitor that stopped working when you swapped cables was the HDMI port on the dock, then the cable you purchased may not support video. Our longest cable with video and power support is our USB315CC2M at 2m (6.6') long.
(3 Stars)

Doesn't charge Laptop

By: techtalk - 01/30/2020
I have a Dell 7730 laptop that I purchased the 100w docking station for so I can slow charge the laptop and enjoy Three 4k monitors. The dock does not charge the PC, I get an error saying its not compatible with the system when I plug it into the USB-C port.(USB-C charging works with other dell docks) Also the dock will not support my HDMI to display-port cable at full resolution but I had an extra DP to mini DP cable that worked fine and gave me full resolution on all three monitors. Hopefully the USB ports don't flake out when undocking and redocking PC like the Dell WD19 models
| Helpful?
Matt, Customer Support on 2/4/2020 9:14:45 AM
We apologize for the difficulties you're experiencing with our DK30CH2DPPD. This dock should be compatible with any computer that supports power delivery but some manufacturers disable third-party docks by default. The Dell 7730 comes with a 240W power adapter so it may have difficulties utilizing a third-party dock that only provides 100W. However, you may be able to change settings in the computer BIOS to allow third-party docks like our DK30CH2DPPD. If you require any assistance, please do not hesitate to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week and we'd be happy to help look into this further with you.
(1 Stars)

Only HDMI works

By: 2bai - 02/24/2020
The HDMI connection works as expected! Unfortunately, the Display Port connections do not work. The PC does not recognize any other monitors.
| Helpful?
Matt, Customer Support on 2/24/2020 11:04:44 AM
We apologize for the difficulties you're experiencing with our DK30CH2DPPD. The HDMI port on this dock uses DP-Alt (DisplayPort Alternative) mode when connected to USB-C so it should work right away, but the DisplayPorts on the dock may require drivers as they use a DisplayLink driver to convert from USB to video. We're reaching out to you directly to provide assistance but if you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
(1 Stars)

Does Not Work

By: choad13 - 02/25/2020
This does not work with respect to supporting a third display
| Helpful?
Matt, Customer Support on 2/25/2020 4:24:51 PM
We apologize for the difficulties you're seeing when using our DK30CH2DPPD. This dock does support three displays with two DisplayPort displays connecting through a DisplayLink USB to video chipset and one HDMI port connecting directly through USB-C DP-Alt (DisplayPort Alternative) mode. If your laptop doesn't support DP-Alt video output, then the HDMI port on the dock can't provide video as it's not receiving video from your laptop. We'd be happy to look into this with you and help get this working if your laptop does output video, or help you find a different option if your laptop does not. If you require assistance, please do not hesitate to contact us at startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(2 Stars)

Does not provide stable power to Dell XPS 9300

By: Klapwijk - 04/15/2020
Dock seems to only work correctly when the XPS-13 9300 is also connected to its own 45W PSU or if an USB type-A to type-C cable is used in combination with the Dell provided DBQBJBC054 (effectively running on battery power only). If the XPS-13 is purely connected to the dock, it keeps reconnecting over and over. It does so with and without displays connected to the dock. Dock is updated with firmware version 1.12.9_10.11 and labled 'rev 3' on its bottom-side. PSU is rated at 20V 6A and the frimware tool is reporting 60W max power.
| Helpful?
Matt, Customer Support on 4/17/2020 4:53:36 PM
It's important to us that our customers have a positive experience with our products and we're sorry to hear about the difficulties you're having using our DK30CH2DPPD with your Dell laptop. Some computers have difficulties using power delivery with third-party docks by default and you may be able to find a setting in the laptop's BIOS to allow third-party docks. We'd be happy to help look into this if you require any assistance. You can contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(5 Stars)
By: jasonde - 06/12/2020
we deploy these to 100's of HP Laptops in out environment they work great. In fact, they work many times better than the HP branded USB-C docks.
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(3 Stars)
By: emsti - 07/02/2020
I bought this in the last couple of years when using the 15 inch mac and sound and ethernet used to work. 4K Monitors were kind of flaky and I preferred the 60Hz performance so ended up plugging them directly to laptop usb-c ports. It was not as good as I expected but workable. Now when I tried it with the 16 inch mbp using Catalina the sound and ethernet have also stopped working - so its basically a usb power source. It is still able to power up the mbp. I am more disappointed that something bought in the last couple of years has already become just a massive power brick.
| Helpful?
Stacey, Customer Support on 7/14/2020 4:11:26 PM
Hello, We’re reaching out directly to see how we can assist as free lifetime support is included. Alternatively, you can reach us directly via chat or by calling 1-800-265-1844. Our Technical Advisors are available 24 hours a day, 5 days a week to help.
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