Dual-Monitor KVM USB 3.0 Docking Station for Two Laptops

Laptop Docking Station | File Transfer | DisplayPort & HDMI | Mac & Windows® | 5x USB

Product ID: USB3DDOCKFT

3 stars (22 reviews) |
  • Control up to two host laptops using one dual-monitor workstation
  • Speed up your workflow with file sharing between host computers
  • Charge your devices without a laptop connection using the always-on USB fast-charge port
Your price
$272.99USD

In stock: US: 93 | CA: 47

Where to buy StarTech.com products
Where to buy

This TAA compliant KVM USB 3.0 docking station for two laptops functions like a KVM switch, enabling you to share your keyboard, video, and mouse, and transfer files between your docked laptops. 

Dual-host laptop docking station in a modern office setting, connected to and controlling both a Windows and a Mac laptop

 

Shared Docking with KVM Control 

Connect two laptops to this dock to share dual monitors, a keyboard, mouse, and peripherals. This KVM docking station lets you control two laptops and share two monitors and several peripherals between them while they’re docked. The docking station features: 

  • 2 x monitor ports (DP and HDMI)* 
  • 5 x USB 3.0 ports 
  • 1 x Gigabit Ethernet port 
  • 1 x headset port 

Transfer Files Between Your Laptops 


Instead of transferring files to the cloud or external storage, the docking station lets you quickly and securely transfer data between your docked laptops, using Windows Easy Transfer or the included PCLinq software.  

Dual-host laptop docking station connected to a Windows and a Mac laptop, and transferring files between them

Fast-Charge Your Mobile Devices 

The USB 3.0 dock’s always-on USB fast-charge port lets you charge your tablets and other mobile devices, even if your laptops aren’t docked.

Dual-laptop docking station fast-charging a tablet from the side USB fast-charge port

Convenient Display Options 

This USB docking station gives you the option to connect a single 4K display instead of dual displays. Set your laptop workstation up with dual monitors (1x DisplayPort, 1x HDMI), or for higher resolutions, connect either a single HDMI or 4K DisplayPort monitor.  

Maximum Supported Resolutions*

Video Output Configuration Max DisplayPort Resolution Max HDMI Resolution
DisplayPort and HDMI
(Two Displays)
2048 x 1152p 2048 x 1152p
DisplayPort
(Single Display)
3840 x 2160p (4K) N/A
HDMI
(Single Display)
N/A 2560 x 1440p

*Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.

Easy Installation, Simple Switching 

Compatible with Mac and Windows® USB 3.0 equipped laptops, the KVM docking station includes two USB 3.0 cables for quick installation and features an easy-access button for easy switching between laptops.  

StarTech.com laptop docking stations offer cost savings and faster deployment with just a single cable. This USB 3.0 Docking Station is backed by a competitive 3-year warranty and free lifetime Technical Support. 

Applications

  • Classrooms
  • Computer Labs
  • Network and Systems Administration

Partner Numbers

  • Tech Data 11834517
  • ASI 173327
  • D&H USB3DDOCKFT
  • Ingram Micro USA 1N1569
  • SYNNEX US STA-USB3DDOCKFT
  • UPC 065030860925

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • Windows 7 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Chrome OS logo
  • Chrome OS logo
  • macOS Catalina (10.15) logo
Windows® 7, 8, 8.1, 10
macOS 10.8 - 10.12, 10.14 - 10.15
Chrome OS™ v55+

Specifications

Warranty Information Warranty 3 Years
Connector(s) Connector Type(s) 1 - DisplayPort (20 pin)
1 - HDMI (19 pin)
1 - USB 3.0 A (Fast-Charge, 9 pin)
4 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - RJ-45
1 - 3.5 mm Mini-Jack (4 Position)
2 - USB Type-B (9 pin) USB 3.0
1 - Security Lock Slot
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -10°C to 80°C (14°F to 176°F)
Humidity 0~90% RH
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 2
Bus Type USB 3.0
Industry Standards USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0/1.1
Chipset ID DisplayLink - DL-5900
VIA/VLI - VL812
Indicators LED Indicators 1 - Link (Green)
1 - Activity (Amber)
Packaging Information Package Height 2.8 in [70 mm]
Package Length 11.7 in [29.6 cm]
Shipping (Package) Weight 2.5 lb [1.1 kg]
Package Width 6.4 in [16.2 cm]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 3840 x 2160 @ 30Hz (DisplayPort - Single Display)

2560 x 1440 (HDMI - Single Display)

2048 x 1152 and 2048 x 1152 (DisplayPort and HDMI - Two Displays)

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Weight of Product 13.2 oz [374 g]
Color Black & Silver
Material Plastic
Product Length 10.6 in [27 cm]
Product Width 3.2 in [82 mm]
Product Height 1.3 in [3.4 cm]
Power Power Source AC Adapter Included
Input Voltage 100 - 240 AC
Input Current 1.5 A
Output Voltage 5 DC
Output Current 6.5 A
Center Tip Polarity Positive
Plug Type N
Power Consumption (In Watts) 32.5
Software OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.8 - 10.12, 10.14 - 10.15
Chrome OS™ v55+
Special Notes / Requirements System and Cable Requirements Two USB-enabled computers with an available USB 3.0 port on each computer (host)
Note A 4K-capable DisplayPort display is required to achieve 4Kx2K resolutions
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cables included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
PCLinq can be used in any operating system that the dock supports. Windows Easy Transfer can only be used in Windows 8.1, 8, and 7
What's in the Box Included in Package 1 - laptop docking station
2 - 3.3 ft [1 m] USB 3.0 host cables
1 - universal power adapter (NA/JP, EU, UK, ANZ)
1 - instruction manual

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Drivers/Downloads

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Frequently Asked Questions

Troubleshooting

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Installation

Active adapters are required if adapting DisplayPort to HDMI or DVI monitors. Active adapters use additional chips to make the conversion inside the adapter. Passive DisplayPort to HDMI or DVI will not work with this device.

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Before You Buy

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(22 reviews)
3 out of 5 stars
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1 - 22 of 22 Reviews
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(2 Stars)

impossible to work

By: Jackie - 12/03/2018
impossible to work as the monitors are flickering every 5-10 maximum 20 minutes, mouse and keyboard start lagging at these moments. tried different laptops and different monitors - same issue. hard to use even with one laptop as it seems to be constantly disconnecting/reconnecting.. (
| Helpful?
Stefan , Customer Support on 12/4/2018 4:24:56 PM
Hello Jackie, We are sorry to hear that this docking station has not been working well for you. Based on your description, it may be a defective dock. This dock does have a 3 year warranty and we would be happy to replace it if it is defective. We would like to hear more about your setup to troubleshoot the issue. You can always contact our support team 24 hours a day 5 days a week at www.startech.com/chat or 1 800 265 1844 for any product related issues. A member of our Technical Advisory team will be reaching out to you shortly by email to assist!
(4 Stars)

Works great so far but need help with one thing

By: TonyPHL - 12/31/2018
I have this set up in my office and it works well switching between my work and home PC on my 4k TV. However, I need to disable the internal drive that contains the PCLinq software (I don't need the software) . My work sees this as an unencrypted device and blocks my access. Other than that, I am quite happy with the product.
| Helpful?
(1 Stars)

Frustrating screen flicker

By: chatter71 - 01/03/2019
Have tried two different monitors and the common factor between both of them when they start turning pink or flickering is the docking station. Directly connected to the laptop and there are no issues. Connecting thru this docking station and the issue starts. Looking for something different now to replace this. So frustrating!!
| Helpful?
Brian, Customer Support on 1/4/2019 10:11:55 AM
In rare cases, you may see flickering with monitor that support MST (Multi-Stream Transport) technology through this product. We would like to know the make and model of the monitor to double check if that is the case. We recommend bringing up the On-Screen Display Menu for the monitor and disabling MST or DP 1.2 if it was enabled. That should resolve the issue.
(5 Stars)

Works great on my two Dell laptops!

By: DKing - 01/06/2019
I have a 2014 Dell XPS L702x home laptop running Windows 7 and a 2018 Dell work laptop running Windows 10. I have Bose speakers plugged into the audio jack, a USB plantronics headset, USB Microsoft Natural Keyboard Pro, USB Razer Lachesis mouse, and a 2018 32" monitor. Everything works with no issues!
| Helpful?
(3 Stars)

Nice docking station, KVM less so

By: oshucks - 01/21/2019
Just got this set up with two Lenovo laptops, and two Dell monitors. The video quality is fine, though I haven't tried any sort of gaming or videos. There is no perceptible lag in display or mouse function. The laptop screens run at native resolution, and each of my two monitors run at their native 1920x1600. The network driver works, as do the USB ports. Where it gets weird is when you switch from one laptop to the other. The KVM function here drops the network, USB devices, and monitor connections from the laptop that isn't being viewed. Most KVMs make all connected computers think that their peripherals are still attached, even the computer(s) that aren't selected. This one doesn't. So if you're streaming music, or doing some sort of network application when you switch away from a laptop, that stops working, as the network connection goes away. Plus, the de-selected laptop reconfigures its display setup back to its native display. When you switch back, it again reconfigures back to multiple displays. This isn't a deal-breaker, as both laptops can use wifi, so I don't need the ethernet. That solves the dropped network problem. And the dropped monitor thing just costs a few moments while the laptops reconfigure, but this could be seen as a feature, not a bug. It's actually nice to have all apps visible on the laptop display when the other laptop is using the monitors.
| Helpful?
(5 Stars)

Does what I needed

By: Madtownroadie - 02/17/2019
I've been using this product for almost 3 years. I allows me to switch between my company laptop and client laptop an leverage my two large monitors and peripherals for both. My company recently upgraded us to surface pros and happily the SP setup took less than 5 minutes. The only issue i've had a few times is getting my logitech usb mouse to work properly....but upgrading the mouse software seemed to do the trick.
| Helpful?
(2 Stars)

Not working with ultra wide 3440x1440

By: Andre - 07/19/2019
Not working with ultra wide 3440x1440, I am planning to return....
| Helpful?
Matt, Customer Support on 7/23/2019 12:20:07 PM
Hello Andre, We're sorry to hear about the difficulties you're experiencing between our USB3DDOCKFT and your display. This dock supports a single 4K display at 30Hz when that display is connected to DisplayPort on the dock. When connecting to HDMI, it only supports 2560x1440 and if you have two monitors connected, the maximum resolution drops to 2048x1152. If you're only using a single display connected to DisplayPort, we'd like to look into this further with you. You can contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(3 Stars)

Worked for the first couple of days

By: mjcjyk - 08/01/2019
Well I have 2 monitors and 2 laptops. setup the device and I was able to switch between my work laptop (dell lattitude) and my personal laptop (acer). But now when I switch to my work laptop the 2 monitors do not come on. I have uninstalled the drivers and the software that gets installed on my work laptop but no luck. I have only had this product for about a week now.
| Helpful?
Brian, Customer Support on 8/5/2019 4:24:30 PM
Sorry to hear this! Does your Acer computer work if you move it back and forth between the computer ports on our KVM Docking Station? They're labeled Host1 and Host2. We're also reaching out to you by email to try and sort this out.
(1 Stars)

Displays do not work

By: reedsster1 - 10/14/2019
The displays are and do not always work. FAQ's on the website lead to a dead page.
| Helpful?
Matt, Customer Support on 10/15/2019 5:43:26 PM
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the issues you're having with our USB3DDOCKFT. The FAQs on our website should expand when clicked on instead of opening a new page and if you're trying to open them in a new tab or page that could be what's causing the links to seem broken. We'd be happy to help you get this working with your computers. You can contact us for assistance at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(3 Stars)

LAN loss when switching between 2 hosts

By: SB310 - 12/13/2019
when switching from desktop host to laptop host and back to desktop host - the LAN fails with "cable is not connected". also, when booting the desktop the LAN fails with the same above error. using the startech power switch (off<->on) several times eventually brings the LAN but only till the next host-switch or desktop boot. LAN can be restored by playing with the windows driver enable<->disable several times (again temporary solution). the desktop is an I7 intel based chipset with windows10 OS. the onboard LAN is disabled at the BIOS. USB is configured with "no selective USB" power option (as suggested)
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Matt, Customer Support on 12/20/2019 4:05:20 PM
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you're having with our USB3DDOCKFT. If you're only seeing the issue on your desktop PC then this may be quickly fixed by uninstalling and reinstalling the drivers for the dock on your desktop PC. However, if the problem is happening on both PCs then it could indicate the network port on the dock is faulty. We'd be happy to help look into this further with you. If you require any assistance, please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(2 Stars)

How to...

By: BigMike - 12/22/2019
After making a couple of moves, the cables that 3.0 USB Host cables are missing and may never be found I am trying to connect a Dell XPS13 9360 to a Planar PXL 2760MW. However, I can't find any reference on the StarTech website nor on the Internet what cables are needed or a simple diagram showing how to make this very expense docking station work
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Matt, Customer Support on 1/30/2020 2:25:02 PM
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you're having finding new cables for our USB3DDOCKFT. This dock uses a standard USB 3.0 A to B cable, such as our USB3SAB6BK (6-foot cable) and we do have a 10-foot option available under the Accessories tab for this dock. If you require any assistance finding cables, please feel free to contact us and we'd be happy to help. Our Technical Advisors are available 24 hours a day, 5 days a week and we can be reached at www.startech.com/support.
(2 Stars)

Very expensive paperweight

By: leeB - 01/28/2020
I purchased this mid last year hoping to use between two laptops, two hdmi monitors ann single keyboard and mouse. both laptops are dell. This will come online and then immediately be disallowed by the corp setup. My only thought is because of the file sharing, which cannot be disabled. too bad
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Matt, Customer Support on 2/3/2020 3:55:56 PM
It's important to us that our customers have a positive experience with our products and we apologize for the difficulties you're having with our USB3DDOCKFT. If the dock is coming online and then being disabled by a corporate firewall or software, you may need to speak with your IT department about allowing the drivers/software that this dock installs as the drivers require full administrative privilege to install properly. We'd be happy to help look into this with you and speak with you and/or your IT team to get this working properly for you. Our Technical Advisors are available 24 hours a day, 5 days a week and can be reached at www.startech.com/support
(2 Stars)

DisplayPort doesnt work

By: Michelle - 02/19/2020
I have tried multiple cables, adapters and monitor settings and i cannot get any monitor to work using the displayport on this KVM/dock...USB3DDOCKFT I have bought multiple cables and adapters both active and passive.. to no avail. the monitors are vga or dvi === neither of them work in the displayport. so i got a display port monitor - BRAND new and it doesnt work either.... Really frustrated.
| Helpful?
Matt, Customer Support on 2/19/2020 4:58:04 PM
Hello Michelle, It's important to us that our customers have a positive experience with our products and we apologize that our USB3DDOCKFT is not providing video to your computers. This problem can often be fixed by downloading and installing the latest drivers from our website and if you're using it with macOS you may need to allow the drivers to function in System Preferences. We'd be happy to look into this with you further though. If you require any assistance, please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(5 Stars)

Works as expected

By: Septimus - 03/20/2020
Brought this week to be able to switch easily between my home Windows desktop and my work Macbook. Did have some issues with the windows PC lagging but that was due to the fact that the BIOS was converting USB3.0 ports to 2.0.
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(1 Stars)

Garbage

By: disappointed tl44 - 03/23/2020
This product is complete garbage. When I flip the switch the monitor changes but the Keyboard and Mouse do not work on either machine. I will be sending it back.
| Helpful?
Matt, Customer Support on 3/26/2020 11:29:44 AM
We're sorry to hear about the difficulties you've experienced with our USB3DDOCKFT. This dock should not be causing any difficulties with your keyboard and mouse and we'd like to help get this working properly for you. Please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
(4 Stars)

Solid Performance & Reliable

By: SFBayAreaSteve - 04/04/2020
I use this product every day to switch between my home computer and my work laptop with a single button touch. If you are doing standard work stuff, some light coding and occasional gaming, it's a perfectly simple way to not have to constantly switch cables around and use 2 computers with one docking station
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(5 Stars)

Works as Described - Great Product

By: etmydst - 04/05/2020
I have been casually looking for a solution to connect my work laptop to my dual monitor setup at home that is connected to a desktop for a while but hadn't found one. Now, forced to work from home for two months, I needed a solution and the USBDDOCKFT is it. The installation instructions were easy to follow and the docking station works like a charm. When I push the button on the docking station to switch between computers, the transition occurs in a few seconds and everything works like it's supposed to. The only hiccup in the process was the need to get IT support from work to install the driver on my work laptop. Great product, would recommend.
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(5 Stars)

3 years and still love it

By: dwbatman - 04/07/2020
This is a great KVM/Dock combination. I telecommute and use 1 port of the KVM for my work laptop dock and the 2nd KVM port for my personal PC.
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(1 Stars)

Unable to use keyboard or mouse as it is jumpy

By: MattThomas - 04/08/2020
I bought this a few months ago but have not been able to use this for a couple of reasons. 1) the keyboard and mouse in unusable due to it jumping 2) i need to remove the ability to transfer documents and the embedded drive as it is against my corporate policy
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Matt, Customer Support on 4/9/2020 10:24:24 AM
Hello Matt, Thank you for sharing your experience with our USB3DDOCKFT. We see that you've already been in contact with us regarding this issue and we hope that the steps we recommended were able to solve your problem. If you're seeing the mouse and keyboard jumping around in specific software even after following the steps we recommended, checking for Hardware Acceleration in the software you're using and disabling it may also help as USB video adapters and docks are not compatible with Hardware Acceleration. If you require further assistance, please do not hesitate to contact us again at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(2 Stars)
By: jackie29 - 04/17/2020
It works as advertised...about 75% of the time. Otherwise, the mouse and/or keyboard will inexplicably not transfer to the intended computer. If this device cost, say $30 that would be acceptable. But almost $300? Ridiculous for the price.
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Matt, Customer Support on 4/23/2020 3:03:23 PM
It's important to us that our customers have a positive experience with our products and we're sorry to hear that you're having difficulties with our USB3DDOCKFT. This dock should not have issues transferring USB control between computers and we'd like to speak with you to help fix this issue. Please contact us directly at www.startech.com/support for assistance. Our Technical Advisors are available 24 hours a day, 5 days a week.
(2 Stars)

Warning - not a very good KVM

By: Mike216 - 07/02/2020
When switching between computers the windows on the desktop get moved and resized, every time I switch between machines I need to rearrange my desktop. Tech support says it is the fault of DisplayLink and nothing can be done to fix it.
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(5 Stars)

Very reliable

By: jimbo111 - 09/29/2020
I bought this product a little over 5 months ago and wanted to thoroughly test it and use it before writing a review. I am impressed with the performance and the ease of use. I switch between my home laptop and work laptop sharing a screen without any problems. Recently I had a couple of hiccups with the KVM feature but that was easily fixed with a simple driver update. All in all a great product.
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