A Message to our Customers and Partners,

We remain committed to ensuring you receive the support and products you need to keep your business connected during this critical time.

As the safety of customers and employees is our top priority, onsite order pick-ups and product returns will not be available at StarTech.com locations until further notice.

Products can be shipped through regular freight services and RMAs can be processed using our online form. Please note, as a result of COVID-19 impacts to our business, delays in shipment could be possible at this time.

You can learn more about how StarTech.com is dealing with COVID-19 by visiting this page.

Support

Returning Product to StarTech.com

Already know all of this? Go directly to the online RMA Request Form.

RMA Request Form

What is the warranty process at StarTech.com?

If you have a defective StarTech.com product that’s still covered under warranty, we will replace it for you at no charge. To find out if your product is still under warranty, click here.

Note: The replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification.

How does the StarTech.com replacement process work?

We offer two options for replacing defective products:

Replacement

We will ship out a replacement unit within 2-5 business days of receiving the original unit, if the product is still within the warranty period and deemed defective by a Technical Advisor.

Cross-Ship

Need a replacement product sooner? We can ship it right away, as a cross-ship option is available1. This option requires payment by credit card for the replacement unit in advance, which will be fully refunded within 2-5 business days of receiving the returned unit.

Note: Shipping time vary by destination

Can I return a non-defective product for a refund?

  • If your product was purchased directly from StarTech.com, you may return it within 30 day from the original date of purchase for a refund. Please note that a 25% restocking fee may apply.
  • If your product was not purchased directly from StarTech.com, you will need to return the unit to the original place of purchase for a refund 2.

1 Subject to stock availability.
2 Please consult the warranty policy of the original place of purchase.
3 May be subject to geographic restrictions.