Support

Product FAQs

Troubleshooting

I have installed my FireWire card but it isn’t working. What do I do?

If the FireWire card doesn't function after it has been physically installed in the computer, install the legacy FireWire driver. To install the legacy driver, complete the following:

  1. Press the Windows key + R.
  2. Enter devmgmt.msc.
  3. Click OK.
  4. In Device Manager, expand IEEE 1394 Bus host controllers.
  5. Right-click on 1394 OHCI Compliant Host Controller.
  6. Click Update Driver Software.
  7. Click Browse my computer for driver software.
  8. Click Let me pick from a list of device drivers on my computer.
  9. Click 1394 OHCI Compliant Host Controller (Legacy).
  10. Click Next.
  11. When Windows has finished installing the driver, click Close.