Support

Product FAQs

Troubleshooting

Everything is hooked up but nothing is working. What should I do? (Windows)

When you troubleshoot issues with a FireWire controller card, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • FireWire cables
  • FireWire devices
  • FireWire controller card

To test your setup components, try the following:

  • Use the FireWire cables, devices, and controller card in another setup to see if the problem is with the components or the setup.
  • Use a different FireWire cable, device, and controller card in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test the FireWire device and controller card, it is recommended that you do the following: