What do I do if only the video portion of my Thunderbolt device is working?
When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your Thunderbolt 3 device do one of the following:
- Select Connect Only Once.
- Select Always Connect.
Caution! If you select Do Not Connect, only video will pass through on your Thunderbolt 3 device.
If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:
- Right-click the Thunderbolt icon.
- Click Approve Attached Devices.
- Select the Thunderbolt 3 port that you want to authenticate.