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Troubleshooting

Why does my USB device stop working after my computer wakes back up from sleep mode in Windows?

If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
 

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

This FAQ applies to these products:

CBUSB22

EC230USB

EC400USB

ECUSB3S11

ECUSB3S2

ECUSB3S22

ECUSB3S254F

ICUSB1284INT

ICUSB232INT1

ICUSB232INT2

ICUSB232V2

ICUSBAUDIO2D

MPEXUSB3S22B

PCI220USBLP

PCI420USB

PCIUSB3S22

PCIUSB3S4

PCIUSB7

PEX400USB2

PEXUSB3S11

PEXUSB3S2

PEXUSB3S23

PEXUSB3S24

PEXUSB3S25

PEXUSB3S4

PEXUSB3S42V

PEXUSB3S44V

PEXUSB3S4V

PEXUSB4DP

PEXUSB7LP

USB150WN1X1

USB150WN1X1W

USB21000S2

USB2106S

USB300WN2X2D

USB31000NDS

USB31000S

USB31000SPTB

USB31000SPTW

USB31000SW

USB3S2ESATA

ICUSB1284

ICUSB128410

ICUSB1284D25

ICUSB2321284

ICUSB23216F

ICUSB2321F

ICUSB2321FIS

ICUSB2321X

ICUSB2322F

ICUSB2322I

ICUSB2322RJ

ICUSB2322X

ICUSB2324

ICUSB2324852

ICUSB2324I

ICUSB2324X

ICUSB2328

ICUSB2328I

ICUSB232C2

ICUSB232DB25

ICUSB232FTN

ICUSB232IS

ICUSB232PRO

ICUSB232SM3

ICUSB422

ICUSB422IS

ICUSBANDR232

ICUSBAUDIO

ICUSBAUDIO7

ICUSBAUDIO7D

ICUSBAUDIOB

ICUSBAUDIOMH

USB2SATAIDE

USB3S2SAT3CB

USB3SSATAIDE

USB56KEM3

USB56KEMH

USBBT1EDR2

USBBT1EDR4

USBBT2EDR2

USBBT2EDR4

ST121WHDST

USB110EXT2

USB2001EXT2

USB2002EXT2

USB2004EXT2

USB2G4LEXT2

ST3300U3S

ST7300USB3B

ST7300USBM

2SD4FCRU3

2SD4FCRU3C

35BAYPANELHD

35BAYUSB3S4

DK30BACDD

FCREADHCU3

FCREADMICRO3

FCREADU2OTGB

FCREADU3HC

FCREADUOTGDB

HB30C3A1CFB

HB30C3A1CFS

HB30C3A1GE

HB30C3A1GEA

HB30C4AB

HB30C4AFS

ICUSB23208FD

ICUSB23216FD

ICUSB232D

MSDREADU2OTG

MSDREADU3C

MSDREADU3CA

PEXUSB311A1C

PEXUSB311EI

PEXUSB312A

PEXUSB312C

PEXUSB312EIC

PEXUSB3S2EI

PEXUSB3S3GE

PEXUSB3S42

PEXUSB3S7

ST103008U2C

ST1030USBM

ST10CSU2A

ST3300G3UA

ST3300GU3B

ST4200MINI2

ST43004UA

ST4300U3C1

ST4300U3C1B

ST53004U1C

ST73007UA

ST7300U3M

ST7300USBME

ST93007U2C

US1GC301AU

US1GC301AU2R

US1GC30A

US1GC30B

US1GC30W

USB2001EXT2P

USB2001EXTV

USB2004EXTV

USB2100

USB300WN2X2C

USB31000S2H

USB31000SA

USB312SAT3

USB312SAT3CB

USB31CSAT3CB

USB32000SPT

USB3S2ESATA3

USB3S2SATA3

USB433ACD1X1

USB433WACDB

USB562KEMH

USB867WAC22

ST2300CUSB3

ST4200MINI

ST4200USBM

ST4202USB

ST4300MINU3B

ST4300MINU3W

ST4300PBU3

ST4300U3C3

ST4300USB3

ST4300USBM

ST4300USBMS

ST7200USBM

ST7202USB

ST7320USBC

ST7CU35122

USB221SS

USB421HS

Applicable OS: