Returning Product to StarTech.com
What is the warranty process at StarTech.com?
If you have a defective StarTech.com product that’s still covered under warranty, we will replace it for you at no charge. To find out if your product is still under warranty, click here.
Note: The replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification.
How does the StarTech.com replacement process work?
We offer two options for replacing defective products:
We will ship out a replacement unit within 2-5 business days of receiving the original unit, if the product is still within the warranty period and deemed defective by a Technical Advisor.
Need a replacement product sooner? We can ship it right away, as a cross-ship option is available1. This option requires payment by credit card for the replacement unit in advance, which will be fully refunded within 2-5 business days of receiving the returned unit.
Note: Shipping time vary by destination
Can I return a non-defective product for a refund?
- If your product was purchased directly from StarTech.com, you may return it within 30 day from the original date of purchase for a refund. Please note that a 25% restocking fee may apply.
- If your product was not purchased directly from StarTech.com, you will need to return the unit to the original place of purchase for a refund 2.
If you have other questions about returning a StarTech.com product, view our Frequently Asked Questions regarding our RMA (returns) or warranty process.
Can't find the answer to your question?
Talk to an Advisor. We are always ready to assist you with any questions you may have.