Support
Frequently Asked Questions (FAQs)
Find answers for common StarTech.com product-related questions and troubleshooting steps. For answers to questions about placing an order, shipping, becoming a reseller or returning a product, click our Customer Support FAQs below.
How to find the product ID?
All StarTech.com product IDs can be identified by a combination of letters and numbers. For example, such as USB2VGAE3 or USB32VGAEH.
Typically, the product ID can be found on the unit itself, but it can also be found on the packaging it came in.
- On the product itself, it can often be found on the bottom of the unit, near either "StarTech.com" or the serial number.
- If the product came in a box, this can often be found near the product photo after the word PART #. It may also be located above the UPC code or on the front of the packaging.
If you require assistance finding the product ID, please contact our Technical Advisors for assistance.
Can't find the answer to your question?
Talk to an Advisor. We are always ready to assist you with any questions you may have. Simply choose from a support option below:
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