StarTech.com

Thunderbolt 3 Dual-4K Docking Station for Laptops - Windows Only

With a single cable, connect your Windows laptop to dual-4K displays and multiple peripherals at the unrivaled speed of 40Gbps

Product ID: TB3DK2DPWUE

  • Improve your workflow with single-cable docking and up to 40Gbps bandwidth
  • Supports dual-4K monitors, with 3840 x 2160p or 4096 x 2160p on each display
  • Connects to your laptop’s Thunderbolt 3 USB-C port, so you can access multiple displays and peripherals
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  • Fast charge your phone or tablet with the always-on USB 3.0 fast-charge and sync port
  • Includes three USB 3.0 ports (USB-C, 2x USB-A), two Thunderbolt 3 USB-C ports, 3.5mm audio out, 3.5mm microphone in, and GbE
  • Thunderbolt Certified and includes a Thunderbolt 3 host cable (0.5 m)
  • This docking station will not charge your host laptop
266,99 € EUR exc VAT
333,74 € EUR inc VAT

Overview

This Thunderbolt™ 3 dock is the first docking station to use revolutionary Thunderbolt 3 technology. Plus, it’s the first dock available that supports two 4K Ultra HD displays.

Photo of the Thunderbolt 3 Dock connected to a dual-4K monitor workstation, in a creative studio environment

The high-quality dock merges performance with simplicity, to create a single-cable solution that caters to creative professionals such as video producers, graphic and web designers, engineers, architects, and many more.

Finish your work faster with Thunderbolt 3

You can quickly integrate the dock into your workspace and boost your productivity. With up to 40Gbps of throughput, you can add extra displays to your laptop, access files faster, and reduce waiting, so you can accomplish more in the same amount of time.

It’s the fastest connection available, and it supports multiple video channels and data, without impacting system performance. It’s easy to access and edit large uncompressed files such as videos and images on the fly, making it ideal for dynamic on-site production.

Performance advantage chart of Thunderbolt 3 vs other technologies

Multitask at the highest resolution

If you need a larger, higher-resolution viewing area, this dock can help. It’s one of the first docking stations to support two 4K Ultra HD displays, so it’s perfect for anyone working with high-bandwidth or graphics-intensive multimedia. And, unlike most traditional docking stations, the Thunderbolt 3 dock supports 4K resolutions (3840 x 2160p or 4096 x 2160p) at up to 60Hz when you use a single Thunderbolt 3 display. With a faster 60Hz refresh rate, your 4K content is delivered in stunning detail, even when you’re running resource-demanding applications.

You can extend your desktop onto two 4K monitors and stream independent content to each display. This makes it easier to multitask when you’re working with high-definition video, CAD drawings, medical imagery, or other complex work. Creative professionals can be more productive with the freedom to edit 4K video on one display, with a full-size video preview on the second 4K display.

Connect your peripherals with just a single cable

Using a single cable and a single port on your laptop, you can transform your Windows laptop into a full-size workstation with access to new and legacy technologies through a number of different port types. The dock is ideal for virtually all Windows based Thunderbolt 3 equipped laptops such as the Dell™ Precision, Dell XPS, Asus Zenbook Pro Ux501vw, HP Zbook 15 G3, and Lenovo P50. 

Diagram of the Thunderbolt 3 Dual-4K Dock connected to a range of devices including two DisplayPort monitors and a USB-C hub

The dock features two Thunderbolt 3 USB-C ports for connecting to Thunderbolt devices and other peripherals that use the USB-C connector, as well as DisplayPort video output. For dual 4K video capability, you can use a 4K capable video adapter to connect a second 4K display to one of the dock’s Thunderbolt 3 USB-C peripheral ports.

Convenient connections prepare you for the future

You can keep your mobile device charged and ready to go using the dock’s convenient, always-on USB fast-charge and sync port (compliant with USB Battery Charging Specification 1.2). Plus, it offers a variety of other connections that are often missing from port-limited laptops, such as an extra USB-C port (5Gbps - data only), and a Gigabit Ethernet port.

With three total USB 3.0 ports, you have plenty of ports to connect modern and legacy devices. (USB 3.0 is also known as USB 3.1 Gen 1). Now, you can rest assured knowing you’re ready for the current and next generation of universal connectivity.

The rear-panel DP and USB-C port can be used with dual monitors that support lower resolutions, such as 4K 30Hz or 1080p. Now you can connect dual monitors using new and legacy displays. StarTech.com offers a variety of USB-C video adapters, such as HDMI and VGA.

Maximum Supported Resolutions*

Video Output Configuration

Max DisplayPort Resolution

Max Thunderbolt 3 USB-C Resolution

DisplayPort and Thunderbolt 3 USB-C
(Two Displays - Dual-4K )

3840 x 2160p or 4096 x 2160p
(4K)

3840x 2160p or 4096 x 2160p
(4K)

DisplayPort
(Single Display - 4K)

3840 x 2160p or 4096 x 2160p
(4K)

N/A

Thunderbolt 3 USB-C
(Single Display - 4K)

N/A

3840 x 2160p or 4096 x 2160p
(4K - 60Hz)

Thunderbolt 3 USB-C Daisy Chain

N/A

Dependent on the number of Thunderbolt 3 displays

*Lower resolutions are also supported. 
*When connecting a display to one of the Thunderbolt 3 USB-C ports, a USB-C video adapter may be required depending on the input of your display.
*DisplayPort connectivity may be limited to 4K at 30Hz depending on monitor used (see technical specifications for more detail)

The TB3DK2DPWUE features a rugged aluminum casing, and is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Note: This docking station will not charge your host laptop

 

Learn more about Thunderbolt

Your computer’s Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer:

• BIOS

• Thunderbolt firmware

• Thunderbolt 3 controller drivers

• Thunderbolt 3 software

The required updates will vary depending on your computer.

For an up-to-date list of affected computers and instructions, visit http://thunderbolttechnology.net/updates. If your manufacturer isn’t listed on the Thunderbolt website, contact your manufacturer.

Applications

Ideal for creative professionals working with high-resolution, high-bandwidth, and graphically intensive images, video, CAD drawings, and medical imagery

Recommended for video producers, graphic and web designers, engineers, architects, and more

Access and edit large, uncompressed files such as videos and images on the fly, for dynamic on-site production

Transfer a 4K movie in under 30 seconds, or 3 hours of 4K GoPro® video in less than a minute

Edit 4K video on one display, with a full-size video preview on the second 4K display

Dock and undock quickly, with a single cable for data and external displays

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support Yes
Bus Type Thunderbolt 3
Chipset ID Intel - Alpine Ridge DSL6540
Fresco - FL1100EX
Texas Instruments - PCM2912A
Intel - WGI210AT
Texas Instruments - TPS65982
Displays Supported 2
Fast-Charge Port(s) Yes
Industry Standards Thunderbolt 3
USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Performance
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Data Transfer Rate 40 Gbps (Thunderbolt 3)
10 Gbps (USB 3.1 Gen 2)
5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions Single display - DisplayPort - 4096 x 2160p / 3840 x 2160p
Single display - Thunderbolt 3 USB-C - 4096 x 2160p / 3840 x 2160p
Dual displays - DisplayPort - 4096 x 2160p / 3840 x 2160p - and Thunderbolt 3 USB-C - 4096 x 2160p / 3840 x 2160p
Type and Rate Thunderbolt 3 - 40 Gbit/s
UASP Support Yes
Connector(s)
Connector Type(s) 2 - Thunderbolt™ 3 USB-C (24-pin) Female
1 - DisplayPort (20 pin) Female
1 - USB Type-C (24 pin) USB 3.0 Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
1 - USB Type-A (9 pin) USB 3.0 Female
2 - 3.5 mm Mini-Jack (3 Position) Female
1 - RJ-45 Female
Software
OS Compatibility Windows® 10 (32-bit or 64-bit), 8 / 8.1 (32-bit or 64-bit), 7 (32-bit or 64-bit)
Special Notes / Requirements
Note This docking station will not charge your host laptop.
A 4K-capable display is required to achieve 4K x 2K resolution (4K is also known as 4K x 2K).
Certain monitors may be limited to 4K at 30Hz when connecting through DisplayPort. These monitors include the following models: Dell P2715Q, Viewsonic VX2475Smhl-4K, Philips 288P6LJEB, LG 31MU97C-B, Asus PB287Q (these models will need to be set to 4K at 30Hz).
When connecting a display to one of the Thunderbolt 3 USB-C ports, a USB-C video adapter may be required depending on the input of your display.
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps. USB 3.1 Gen 2 offers speeds up to 10Gbps.
The DisplayPort output port on this dock does not support MST.
System and Cable Requirements Thunderbolt 3 equipped computer with a Thunderbolt 3 port - Windows only.
The docking station does not support Mac or Linux operating systems.
Power
Center Tip Polarity Positive
Input Current 1.5 A
Input Voltage 100 ~ 240 AC
Output Current 6 A
Output Voltage 12 DC
Plug Type N
Power Consumption (In Watts) 72
Power Source AC Adapter Included
Environmental
Humidity 5~95% RH (Non-condensing)
Operating Temperature 5°C to 40°C (41°F to 104°F)
Storage Temperature -40°C to 70°C (-40°F to 158°F)
Physical Characteristics
Cable Length 520 mm [20.5 in]
Color Gray and Black
Enclosure Type Aluminum and Plastic
Product Height 27 mm [1.1 in]
Product Length 220 mm [8.7 in]
Product Weight 442 g [15.6 oz]
Product Width 80 mm [3.1 in]
Packaging Information
Shipping (Package) Weight 1.4 kg [3 lb]
What's in the Box
Included in Package 1 - Thunderbolt™ 3 dual-4K docking station for laptops
1 - Thunderbolt 3 cable - 40Gbps - 0.5m
1 - universal power adapter
2 - power cords (EU/UK)
1 - instruction manual

Compatibility

View full OS compatibility
Windows® 10 (32-bit or 64-bit), 8 / 8.1 (32-bit or 64-bit), 7 (32-bit or 64-bit)

Certifications

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Accessories

Product Support

Drivers & Downloads

Support Material(s):
  • Thunderbolt 3_insert_rev2.pdf

    IMPORTANT
    Your computer’s Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer:

    • - BIOS
    • - Thunderbolt firmware
    • - Thunderbolt 3 controller drivers
    • - Thunderbolt 3 software

    The required updates will vary depending on your computer.

    For an up-to-date-list of affected computers and instructions, visit https://thunderbolttechnology.net/updates. If your manufacturer isn’t listed on the Thunderbolt website, contact your manufacturer.

Frequently Asked Questions

Before You Buy

Components

Thunderbolt™ 3 is the latest version of the Thunderbolt standard for connecting computers and electronic devices. It is capable of the following:

  • Total bandwidth up to 40Gbps. Data transfer speeds are dependent on the other features that you are using in your setup.
  • USB 3.1 Gen 2 support.
  • 4K 60Hz video on one or two separate displays.
  • 5K 60Hz video on a single display.
  • A 10 GbE network connection between two Thunderbolt 3 compatible computers.
  • Up to six devices daisy-chained from a single Thunderbolt 3 port.
  • Alternate modes, such as DisplayPort Alternate Mode (DP Alt Mode).
  • Bi-directional power delivery up to 100W (not all Thunderbolt 3 devices support power delivery).

USB-C and Thunderbolt 3

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol (shown below). USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: https://www.startech.com/faq/usb-c-port-capabilites.

Thunderbolt symbol: https://sgcdn.startech.com/005329/media/products/gallery_large/TBLT3MMXM.B.jpg.

Backwards compatibility

If you use an adapter, Thunderbolt 3 host connections are compatible with Thunderbolt 1 and Thunderbolt 2 devices. You can use the StarTech.com TBT3TBTADAP to make a Thunderbolt 3 host connections backwards compatible.

Thunderbolt 3 devices are not backwards compatible with Thunderbolt 1 and Thunderbolt 2 host connections.

Although the Thunderbolt™ 3 standard is capable of data transfer speeds up to 40Gbps, not every cable can support this bandwidth. For example, cables over a certain length or made with certain materials are only capable of data transfer speeds up to 20Gbps. 

To confirm the capability of your Thunderbolt 3 cable, refer to the information provided by the manufacturer. StarTech.com lists the capabilities of the Thunderbolt 3 cables on the individual product pages.

There are two different Thunderbolt 3 cable symbols: the 20Gbps symbol and the 40Gbps symbol. The 20Gbps symbol is composed of the Thunderbolt 3 symbol, and the 40Gbps symbol is composed of the Thunderbolt 3 symbol and the number three. These images are shown below.

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol (shown below). USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: http://www.startech.com/faq/usb-c-port-capabilites.

Thunderbolt symbol: https://sgcdn.startech.com/005329/media/products/gallery_large/TBLT3MMXM.B.jpg.

No, you cannot use this device to increase the maximum number of displays that a video card supports. For example, if your video card only supports up to three displays and you add this device to your setup, your display limit is still three displays.

If you have connected more than one of this device to the same computer and are experiencing display issues, you should make sure that your video card can support the number of displays that you are using in your setup.

How to

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To check which version of the Thunderbolt™ software, NVM firmware, and drivers you are running, do the following:

  1. Click Start.
  2. Type Thunderbolt and click on the search result.
  3. In the system tray, right-click the Thunderbolt icon.
  4. Click Settings > Details.

Review the versions of the software package, NVM firmware, PD firmware, and drivers.  If you are not running the latest versions, navigate to the manufacturer’s website and download the latest versions. 

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your device, complete the following:

  1. In the New Thunderbolt devices have been attached pop-up message, click OK.
  2. In the User Account Control pop-up message, click Yes.
  3. In the Approve Thunderbolt Devices pop-up message, do one of the following:
    • If you want to authorize your Thunderbolt devices every time that you connect them, select Connect Only Once in the drop-down list.
    • If you want to authorize your Thunderbolt devices only once, select Always Connect in the drop-down list.
  4. Click OK.

If you accidentally set your Thunderbolt device to Do Not Connect in step three above, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-denied-authentication.

If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:

  1. Right-click the Thunderbolt icon.
  2. Click Approve Attached Devices.
  3. Select the Thunderbolt 3 port that you want to authenticate.

You can use the Thunderbolt™ software to manage your Thunderbolt 3 devices on a computer running a version of Windows. To manage your Thunderbolt 3 devices, complete the following:

  1. Click Start.
  2. Type Thunderbolt and click on the search result.
  3. Right-click the Thunderbolt icon.
  4. Click Manage Approved Devices.

Troubleshooting

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

If you set your display to 4K@60Hz and connect a display to the DisplayPort output on the laptop docking station, your display may flicker. This issue only affects certain monitors and is a result of an interoperability issue between the hardware used in the display and the docking station. This issue is not specific to StarTech.com docking stations.

To resolve this issue, try any of the following:

  • Connect a USB-C to DisplayPort cable from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the display. (StarTech.com product ID for the USB-C to DisplayPort cable: CDP2DPMM1MB.)
  • Connect a USB-C to HDMI 2.0 cable from the USB-C Thunderbolt 3 port on the docking station to the HDMI input on the display. (StarTech.com product ID for the USB-C to HDMI 2.0 cable: CDP2HD4K60.)
  • If you are using a dual monitor setup, connect a dual DisplayPort adapter from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the displays. (StarTech.com product ID for the Thunderbolt 3 dual DisplayPort adapter: TB32DP2.)
  • Disable MST (Multi Stream Transport) or DisplayPort 1.2 mode on your display and enable 4K@30Hz. Refer to the information provided by the manufacturer for assistance. 

If your computer is not detecting your Thunderbolt™ 3 device, try the following:

  • Update the Thunderbolt software on your Thunderbolt 3 host device.
  • Update the Thunderbolt controller NVM firmware on your Thunderbolt 3 host device.
  • Update the Thunderbolt controller drivers.
  • Update your motherboard BIOS or UEFI.

For more information about how to update the software, firmware, drivers, and BIOS or UEFI, refer to the website of the manufacturer of the Thunderbolt 3 host device. The following website includes links to some of the manufacturers of Thunderbolt 3 host devices: https://thunderbolttechnology.net/updates. If the manufacturer of your host device is not listed, you should contact the manufacturer or refer to their website for more information.

For more information about how to check which version of the Thunderbolt software and firmware you are currently using, see the following FAQ: https://www.startech.com/faq/thunderbolt-3-check-software-firmware.

For more information about Thunderbolt 3 host system and motherboard compatibility, refer to the Thunderbolt 3 Compatibility and Troubleshooting guide.

If you are only getting a single display to work with your Thunderbolt™3 device, make sure that your Thunderbolt 3 host device can support two separate DisplayPort lines over Thunderbolt 3. 

While Thunderbolt 3 supports dual monitors over a single connection, not all Thunderbolt 3 host devices are designed to meet this requirement. If your Thunderbolt 3 host device does not meet this requirement, you cannot troubleshoot this issue with software, firmware, or driver updates, and you cannot use this device to achieve dual displays over Thunderbolt 3. If you are not sure whether your Thunderbolt 3 host device supports dual monitors, contact your Thunderbolt 3 host device manufacturer.

If you confirmed that your Thunderbolt 3 host device does support dual monitors and you are only seeing a single display, see the following FAQ: https://www.startech.com/faq/thunderbolt-3-update-software-firmware.

For more information about Thunderbolt 3 host system and motherboard compatibility, refer to the Thunderbolt 3 Compatibility and Troubleshooting guide.

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your Thunderbolt 3 device do one of the following:

  • Select Connect Only Once.
  • Select Always Connect.

Caution! If you select Do Not Connect, only video will pass through on your Thunderbolt 3 device.

If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:

  1. Right-click the Thunderbolt icon.
  2. Click Approve Attached Devices.
  3. Select the Thunderbolt 3 port that you want to authenticate.

If you receive an error message that your Thunderbolt device is not certified for PC use, try the following to resolve the issue:

  1. Click Start.
  2. Type Thunderbolt and click the search result.
  3. In the system tray, right-click the Thunderbolt icon.
  4. Click Settings.
  5. Clear the Only allow Thunderbolt Devices that have been certified for PC check box.

To use a Thunderbolt 3 adapter to output to a display at 60Hz, your monitor must support the refresh rate and you need to set the monitor to work at 60Hz. By default, most monitors are set to DP1.1, which will not work with this Thunderbolt 3 device when you use a display at 60Hz. In most cases, you need to set your monitor's DisplayPort settings to DP1.2.

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.2. For more information about changing your monitor settings, refer to the website of the manufacturer of your monitor.

To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution and refresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to set the monitor to work at 30Hz. 

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.1. For more information about how to change your monitor settings, refer to the website of the manufacturer of your monitor.