Returning Product to StarTech.com
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What is the warranty process at StarTech.com?
If you have a defective StarTech.com product that’s still covered under warranty, we will replace it for you at no charge. To find out if your product is still under warranty, click here.
Note: The replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification.
How does the StarTech.com replacement process work?
We offer two options for replacing defective products:
We will ship out a replacement unit within 2-5 business days of receiving the original unit, if the product is still within the warranty period and deemed defective by a Technical Advisor.
Need a replacement product sooner? We can ship it right away, as a cross-ship option is available1. This option requires payment by credit card for the replacement unit in advance, which will be fully refunded within 2-5 business days of receiving the returned unit.
Note: Shipping time vary by destination
Can I return a non-defective product for a refund?
- If your product was purchased directly from StarTech.com, you may return it within 30 day from the original date of purchase for a refund. Please note that a 25% restocking fee may apply.
- If your product was not purchased directly from StarTech.com, you will need to return the unit to the original place of purchase for a refund 2.
If you have other questions about returning a StarTech.com product, view our Frequently Asked Questions regarding our RMA (returns) or warranty process.
1 Subject to stock availability.
2 Please consult the warranty policy of the original place of purchase.
3 May be subject to geographic restrictions.
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