USB 3.1 (10Gbps) Single-Bay Dock for 2.5"/3.5" SATA SSD/HDD

1. The drive may be damaged. Test with a known-working drive, or test the drive directly to a PC.
2. The operating system on the computer may not support reading and writing to the file system on the docked hard drive or SSD.  Remember, Windows cannot read Mac or Linux file systems. Also, macOS can read but not write to NTFS drives.
3. If the drives came from a RAID (Redundant Array of Independent Disks), they would not be accessible in our docking stations.
4. If the drive uses 4Kn sectors, check the technical specifications of the docking station, and ensure it can read 4Kn drives.

When you troubleshoot issues with a hard drive dock or duplicator, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• IDE, SATA, and eSATA cables
• Hard drives
• Hard drive dock or duplicator

To test your setup components, try the following:

• Use the cables, hard drives, and hard drive dock or duplicator in another setup to see if the problem is with the components or the setup.
• Use a different cable, hard drive, and hard drive dock or duplicator in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test the hard drive and hard drive dock or duplicator, it is recommended that you do the following:

Note: For a hard drive duplicator you may need to switch the device to PC mode (if available).

1. To check Disk Management, press the Windows key + R, type diskmgmt.msc, and press Enter. Check to see if your hard drive is listed.
2. Do one of the following:

• If the hard drive is listed with unallocated space, the hard drive needs to be reformatted. Right-click unallocated and click New Simple Volume. Follow the on-screen instructions to complete the reformatting.​

Note: Formatting a hard drive erases all of the data on it. Make sure that you back up all of your data before you reformat the hard drive. 

• If the hard drive is listed as healthy but does not have a drive letter, for example, C:, right-click healthy and click Change Drive Letter and Paths. Click Add, assign a drive letter, and click OK.

Note: A formatted hard drive will not show up in Computer or My Computer until it has a drive letter assigned to it.

This docking station allows the hard drive to enforce its own power state, as opposed to enforcing a power state that keeps the hard drive active at all times. Since most newer hard drives have low-power energy conservation modes, this will cause the hard drive to enter an idle state if it is not used for a certain amount of time. 

If your setup components support USB 3.1 but you are experiencing slower transfer speeds than you expected, consider the following:

• A USB host connection with multiple USB 3.1 ports might not be able to support 10Gbps on each port simultaneously.
• The type of port on a device does not determine whether the device is capable of USB 3.1 speeds. A USB-C port might not support USB 3.1 speeds, while USB-A and USB-B ports might support USB 3.1 speeds.
• Any other devices that you include in your setup, such as an older hard drive in a USB 3.1 enclosure, might create a point of congestion and slow down transfer speeds.

To confirm the functionality of your USB host connection, its ports, and any other devices in your setup, refer to the information provided by the manufacturer.

Note: USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). Devices that support USB 3.1 should have the USB 3.1 symbol on them. If the USB 3.1 symbol does not appear on your USB source or device, refer to the information provided by the manufacturer to confirm whether the USB source or device support USB 3.1.

You should not upgrade your device's firmware if you do not have any issues with the functionality of your device. The only time you should consider an upgrade is if you are experiencing a problem with the device, and you have confirmed that the firmware addresses this problem.  You can confirm this is the case by reviewing the documentation included with the firmware or by consulting with our Technical Support team. Incorrectly upgrading firmware can result in diminished performance so it is best to contact StarTech.com if you would like to perform this operation.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Yes, this device supports the TRIM command. If the OS issues a TRIM command, the command will be passed to the connected device.

To determine if your hard drive will work in this device, on the product page, click the Technical Specifications tab, and do the following:

• Make sure that the device supports the storage size of your hard drive. If the storage size of your hard drive is larger than what the device was tested with, the hard drive will likely still work with the enclosure.
• Confirm that your hard drive uses the same interface type as the device. For example, IDE, SATA, or M.2.
• Make sure that the device supports the physical size of your hard drive, such as 2.5 inches or 3.5 inches.
• Verify that the power consumption of your hard drive doesn’t exceed the power output of the device. If you’re using multiple hard drives, make sure that the combined power consumption of all of the hard drives doesn’t exceed the power output of the docking station.

USB 3.1 is the most recent version of the USB (Universal Serial Bus) standard for connecting computers and electronic devices. It is capable of data transfer speeds up to 10Gbps, and while it can use the USB-C connector type, it can also use a variety of other connector types. To achieve USB 3.1 transfer speeds, your USB host connection, cables, and device must all support USB 3.1. USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). 

USB 3.0 is capable of data transfer speeds up to 5Gbps. USB 3.0 is also known as USB 3.1 Gen 1 (5Gbps).

USB 3.1 is backwards compatible with USB 3.0 and USB 2.0, except in the following scenarios:

• USB-B 3.1 cables are not compatible with USB-B 2.0 ports.
• Unless you use an adapter, USB-C ports or cables will not work with USB-A or USB-B ports or cables.
• Devices that require USB 3.1 transfer speeds of 10Gbps might not work with USB 3.0 or USB 2.0, or you might experience lower transfer speeds and impacted performance.
• Bus-powered USB devices that requires more power than what USB 2.0 can provide are not compatible with USB 2.0.

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To transfer data at speeds of 10Gbps, you need to confirm that the following components in your setup support USB 3.1:

• The USB host connection
• The USB cable
• The USB device and any subcomponents (for example, a hard drive docking station and the hard drives in the docking station)

Note: USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). Devices that support USB 3.1 should have the USB 3.1 symbol on them. If the USB 3.1 symbol does not appear on your USB source or device, refer to the information provided by the manufacturer to confirm whether the USB source or device support USB 3.1.

The included USB cable for this USB 3.1 Gen 2 device has been tested and verified to perform at USB 3.1 Gen 2 speeds of 10Gbps.