Product ID: USB32DPPRO
The USB32DPPRO USB 3.0 to DisplayPort® Multi Monitor Adapter functions as an external DisplayPort video card, turning an available USB 3.0 port into a DisplayPort output, with support for high resolution 2560x1600 video, and 5.1 surround sound audio. The USB 3.0 DisplayPort adapter delivers a convenient, high-performance external video solution that makes it easy to add multi-monitor capability to a USB 3.0-enabled desktop or laptop computer (optimal performance from USB 3.0, backward compatible with USB 2.0).
Leveraging the high-bandwidth (5 Gbps) SuperSpeed USB 3.0 interface, the adapter delivers smooth, high-definition content to your DisplayPort-capable display, and can be used to mirror your primary desktop, showing the same image on each display, or to extend your desktop to double your workspace and increase your productivity.
Backed by a StarTech.com 2-year warranty and free lifetime technical support.
Recommended System Requirements:Warranty Information | Warranty | 2 Years |
---|---|---|
Connector(s) | 1 - Connector A | USB Type-A (9 pin) USB 3.0 (5 Gbps) |
1 - Connector B | DisplayPort (20 pin) | |
Environmental | Operating Temperature | 0°C to 35°C (32°F to 95°F) |
Storage Temperature | -5°C to 40°C (23°F to 104°F) | |
Humidity | 20°C to 80°C (68°F to 176°F) | |
Hardware | AV Input | USB 3.0 |
AV Output | DisplayPort | |
Audio | Yes | |
USB Pass-Through | No | |
Memory | 64MB | |
Industry Standards | Standard DisplayPort, SuperSpeed USB 3.0, USB 2.0 | |
Chipset ID | DisplayLInk - DL-3500 | |
Packaging Information | Package Height | 1.5 in [39.0 mm] |
Package Length | 5.9 in [14.9 cm] | |
Shipping (Package) Weight | 6.2 oz [177.0 g] | |
Package Width | 8.1 in [20.6 cm] | |
Performance | Maximum Digital Resolutions | 2560x1600 |
Supported Resolutions | Widescreen(16/32 bit): 2560x1600, 2560x1440, 2048x1152, 1920x1200, 1920x1080, 1680x1050, 1600x900, 1440x900, 1360x768, 1280x800, 1280x768, 1280x720 Standard(16/32 bit): 1600x1200, 1400x1050, 1280x1024, 1280x960, 1152x864, 1024x768, 800x600 |
|
Wide Screen Supported | Yes | |
Audio Specifications | 5.1-Channel Surround (48Khz) | |
General Specifications | This USB video adapter uses a DisplayLink family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, please avoid using devices with a Trigger or Fresco family chipset. | |
Note: If using OS X 10.8, Apple update 10.8.3 must be installed before installing DisplayLink software. 10.8.3 fixes several serious OS X bugs exposed when DisplayLink software is installed. | ||
Physical Characteristics | Weight of Product | 0.6 oz [18.0 g] |
Color | Black | |
Material | Plastic | |
Product Length | 3.2 in [81.0 mm] | |
Product Width | 1.0 in [26.0 mm] | |
Product Height | 0.4 in [11.0 mm] | |
Power | Power Source | USB-Powered |
Software | OS Compatibility | Windows® 2000, XP, Vista, 7, 8, 8.1, 10 macOS 10.6 to 10.12, 10.14 - 10.15, 11.0 Ubuntu 14.04, 16.04, 18.04 Chrome OS v55+ |
Special Notes / Requirements | System and Cable Requirements | System Processor: Quad Core 2.4GHz (i5 recommended) System Memory: 4GB |
Note | This USB video adapter uses a DisplayLink® family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, avoid using devices with different family chipsets, such as Trigger or Fresco Logic® | |
Connect a maximum of five USB video adapters on a single computer. Support for multiple adapters will vary depending upon your system resources | ||
This USB video adapter is not intended for graphical intensive applications, such as gaming | ||
What's in the Box | 1 - Included in Package | USB 3.0 to Displayport adapter |
USB cable (39.25 inches) | ||
driver CD | ||
installation guide |
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We are always ready to assist you with any questions you may have.
Live Chat (opens in new window)We are always ready to assist you with any questions you may have.
Live Chat (opens in new window)Note: Do not physically connect the USB video adapter to your computer until you are instructed to (Step 5).
Prior to installing this device, make sure that your operating system is up to date (for example, you have installed the most recent service pack).
To install the driver:
Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).
Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
Note: Installation may take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.
Note: Do not physically connect the USB video adapter to your computer until instructed to (Step 7).
Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).
Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to the additional monitor.
To install your USB video adapter in Ubuntu 15.0 (kernel 3.16), you need to download the Dynamic Kernel Module Support (DKMS) package and the adapter driver.
To install the DKMS package, complete the following:
When the DKMS package is installed, complete the following:
Note: Ubuntu typically saves files to the Downloads folder that is associated with your user account (for example, ~/Downloads).
Note: It can take several minutes to complete the installation. During this time, your display might flicker, but this is normal behavior. When the installation is complete, your Ubuntu desktop is extended to the additional monitor.
Note: In Windows 8 and 8.1, press the Windows key + X instead of clicking Start.
Note: There are two DisplayLink entries in the list of programs. When you uninstall DisplayLink Core Software, all DisplayLink entries are uninstalled.
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
Your user account may require administrator privileges to install the driver. If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step.
Disable hardware acceleration in each browser and Office application, then close and re-open each application.
Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.
When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Video cables
Video source
Video destination
USB video adapter
To test your setup components, try the following:
Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following:
Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following:
To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following:
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Chromium-Based Microsoft Edge:
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Mozilla Firefox
Google Chrome
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
Windows XP
If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 8 / 10
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows 7 / Vista
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows XP
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off.
As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our USB32VGAPRO (512MB), USB32DVIPRO (512MB), or USB32HDDVII (1GB).
Touchscreen Monitors
A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.
All-in-One Computers
Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.
When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:
In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:
Windows 10 and Windows 8
Windows 7 and Windows Vista
Windows XP
To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors
If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.
To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:
Windows 10 / 8
Windows 7 / Vista
Windows XP
Note: If your control panel is set to category view select Switch to Classic View
If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.
To arrange extended displays on Windows 10, complete the following.
To arrange extended displays on macOS, complete the following.
To confirm that Windows detects your USB device, complete the following:
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
Windows 10 / 8
Windows 7 / Vista
Windows XP
You may have heard of USB video adapters, and have been wondering what they are, and whether or not they will work in your setup.
USB video adapters are devices that take one USB port and go to one or many video connections, such as VGA, DVI, HDMI or DisplayPort. This is useful if you would like to add an additional display to your computer setup, but are out of video connections on your computer.
USB video adapters allow you to mirror or duplicate your display, so the same windows are shown on all of your displays, or extend your desktop, so that you can have different windows on each display.
So what do you need to know before you purchase a USB video adapter?
There are a few other important things to note:
Whether this device works with the Chrome OS™ operating system or not depends on the version of the Chrome OS operating system that you’re running and the model of the Chromebook™ notebook computer that you’re using.
Existing DisplayLink® enabled USB 3.0 products natively support Chrome OS build version R55 and later, but not all Chromebook notebook computers running build version R55 and later natively support DisplayLink. Support for DisplayLink is being rolled out to Chromebook notebook computers in a series of releases. To see the build version of the Chrome OS operating system that supports DisplayLink and corresponds to the model of the Chromebook notebook that you’re using, view the following knowledge base article on the DisplayLink website: http://support.displaylink.com/knowledgebase/articles/891030.
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