Product ID: DK30CH2DPPD
This TAA compliant 4K USB-C™ dock for Mac and Windows® laptops takes productivity to a whole new level, with support for triple 4K monitors - a first in the market. The USB Type-C dock provides 60W charging power, and 5x USB 3.0 ports to connect your peripheral devices. It’s the perfect accessory for your Dell™ XPS 15, Chromebook Pixel™, or another USB-C enabled PC laptop.
The dock also connects to USB 3.0 laptops with a USB-A port (using a USB-C to A cable such as the USB315AC1M, sold separately).
Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported.
The 4K USB-C Dock for Mac and Windows lets you create a three-monitor Ultra HD workstation. Connect:
2x 4K DisplayPort (DisplayLink) at 4096 x 2160 resolution / 3840 x 2160 @ 60Hz and
1x 4K HDMI (DP Alt Mode) at 4096 x 2160 resolution @ 24Hz / 3840 x 2160 @ 30Hz
For high-resolution applications, the universal laptop docking station can also connect to a 5K display (5120 x 2880 resolution) at 60Hz, by connecting the two DisplayPort ports to a single 5K display.
This triple-monitor docking station lets you connect your peripherals to transform your laptop into a full-sized workstation. With five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl 1x Fast-Charge port), a Gigabit Ethernet port, headset jack and separate 3.5 mm audio and microphone ports, you have all the connections you need for maximum performance.
Using a single cable, the USB-C docking station with Power Delivery (up to 60W) will power and charge your laptop, and power your peripherals with its 120W power adapter.
The DK30CH2DPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support.
Warranty Information | Warranty | 3 Years |
---|---|---|
Connector(s) | 2 - Connector Type(s) | DisplayPort (20 pin) |
1 - Connector Type(s) | HDMI (19 pin) | |
2 - Connector Type(s) | USB Type-C (24 pin) USB 3.0 (5Gbps) | |
1 - Connector Type(s) | USB 3.0 A (Fast-Charge, 9 pin) | |
3 - Connector Type(s) | USB Type-A (9 pin) USB 3.0 (5 Gbps) | |
1 - Connector Type(s) | RJ-45 | |
3.5 mm Mini-Jack (4 Position) | ||
2 - Connector Type(s) | 3.5 mm Mini-Jack (3 Position) | |
1 - Connector Type(s) | Security Lock Slot | |
Environmental | Operating Temperature | 0°C to 60°C (32°F to 140°F) |
Storage Temperature | -20°C to 60°C (-4°F to 140°F) | |
Humidity | 0~95% RH | |
Hardware | 4K Support | Yes |
Fast-Charge Port(s) | Yes | |
Displays Supported | 3 | |
Bus Type | USB-C | |
Industry Standards | USB Power Delivery Specification Rev. 2.0 USB Battery Charging Specification Rev. 1.2 DisplayPort 1.2 IEEE 802.3, IEEE 802.3u, IEEE 802.3ab USB 3.0 - Backward compatible with USB 2.0 and 1.1 |
|
Chipset ID | DisplayLink - DL-6950 Genesys Logic - GL3523 Texas Instruments - TPS65982 Parade Technologies - PS176 |
|
Packaging Information | Shipping (Package) Weight | 3.1 lb [1.4 kg] |
Package Length | 11.7 in [29.6 cm] | |
Package Width | 6.3 in [16.1 cm] | |
Package Height | 2.8 in [71 mm] | |
Performance | Maximum Data Transfer Rate | 5 Gbps (USB 3.0) 2 Gbps (Ethernet; Full-Duplex) |
Maximum Digital Resolutions | 1x HDMI (DP Alt Mode) - 4096 x 2160p @24Hz / 3840 x 2160p @30Hz 2x DisplayPort (DisplayLink) - 4096 x 2160p @60Hz / 3840 x 2160p @60Hz 1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 @60Hz Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p. |
|
Type and Rate | USB 3.0 - 5 Gbit/s | |
UASP Support | Yes | |
Compatible Networks | 10/100/1000 Mbps | |
Auto MDIX | Yes | |
Full Duplex Support | Yes | |
Physical Characteristics | Color | Black & Silver |
Material | Plastic | |
Product Length | 10.6 in [27 cm] | |
Product Width | 3.2 in [82 mm] | |
Product Height | 1.3 in [34 mm] | |
Weight of Product | 13.6 oz [385 g] | |
Power | Power Source | AC Adapter Included |
Power Delivery | 60W | |
Input Voltage | 100 - 240 AC | |
Input Current | 2 A | |
Output Voltage | 20V DC | |
Output Current | 6 A | |
Center Tip Polarity | Positive | |
Plug Type | N | |
Software | OS Compatibility | Windows® 7, 8, 8.1, 10 macOS 10.9 - 10.12, 10.14 - 10.15, 11.0 Ubuntu 18.04, 20.04 Chrome OS™ v55+ |
Special Notes / Requirements | Note | Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode. |
System and Cable Requirements | USB-C enabled computer with an available USB Type-C port | |
Note | 4K resolution is supported on all 3 video ports. A 4K-capable DisplayPort display is required to achieve 4Kx2K resolutions | |
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included) | ||
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps | ||
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions | ||
The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A | ||
DisplayLink docking stations and video adapters support more than one external display on Apple's M1-based Mac. Requires driver installation. Please contact StarTech.com support for a recommendation based on your specific setup. | ||
What's in the Box | 1 - Included in Package | docking station |
USB-C cable | ||
universal power adapter (NA/JP, ANZ) | ||
instruction manual | ||
add anti-slip rubber pads |
USB-A to USB-C™ Cable | USB-IF Certified | USB 3.1 (10Gbps)
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We are always ready to assist you with any questions you may have.
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Live Chat (opens in new window)Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal. Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).
Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.
Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).
Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).
Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.
At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.
For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 8 / 10
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows 7 / Vista
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows XP
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC.
The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual.
You can also disable any NIC in Windows. Here is how you do this:
First click Start, or, in Windows 10 and 8, hold down the Windows key and press X. Then click Control Panel.
Windows 10
Windows 8
Windows 7
Windows Vista
Windows XP
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Video cables
Video source
Video destination
Laptop docking station
USB peripherals
Ethernet connection
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power.
For more information about Power Delivery, refer to the manufacturer of your hardware.
To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution and refresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to set the monitor to work at 30Hz.
To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.1. For more information about how to change your monitor settings, refer to the website of the manufacturer of your monitor.
You should not upgrade your device's firmware if you do not have any issues with the functionality of your device. The only time you should consider an upgrade is if you are experiencing a problem with the device, and you have confirmed that the firmware addresses this problem. You can confirm this is the case by reviewing the documentation included with the firmware or by consulting with our Technical Support team. Incorrectly upgrading firmware can result in diminished performance so it is best to contact StarTech.com if you would like to perform this operation.
To arrange extended displays on Windows 10, complete the following.
To arrange extended displays on macOS, complete the following.
To confirm that Windows detects your USB device, complete the following:
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
To confirm that the Mac OS detects your USB device, complete the following:
You may need to refresh the System Information page after you plug in your device. To do so, press Command + R with the System Information page open.
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
Yes, you can use this laptop docking station to charge a laptop computer.
For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.
USB-C is a type of USB connector that is capable of supporting the following:
If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.
Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers.
This USB-C device requires that all of the following components support alternate modes:
If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.
For more information about the modes that your setup components support, refer to the information provided by the manufacturers.
To use all of the features of this USB-C device, it is required that all of the following components support USB Power Delivery 2.0 and DisplayPort Alternate Mode:
To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.
For more information about the power delivery capabilities of your other components, refer to the information provided by the manufacturers.
No, one USB-C port (labelled with a laptop icon) is used to connect to the computer, and the other USB-C port is used for data only.
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