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USB-C & USB-A Dock - Hybrid Universal Triple Monitor Laptop Docking Station w/ DisplayPort & HDMI 4K 60Hz - 85W Power Delivery, 6x USB Hub, GbE, Audio - USB 3.1 Gen 2 10Gbps

USB-C & USB-A Dock | USB 3.1 Gen 2 10Gbps | 4K 60HZ HDMI | DisplayPort | 85W Power Delivery

Product ID: DK31C3HDPD

3 stars (2 reviews) |
  • FLEXIBLE MULTI DISPLAY SETUP: USB 3.1 Gen 2 10Gbps Type-C/A dock supports dual or triple monitor setup (up to 3x 4K 60Hz), using any combination of the 3x DisplayPort 1.4 & 3x HDMI 2.0 w/ HDR ports
  • 85W POWER DELIVERY: Power & charge USB-C/Thunderbolt 3 workstation laptops/ultrabooks incl Lenovo X1 Carbon, ThinkPad P Series, Dell Latitudes, Precision, XPS 15, HP Spectre, ZBook
  • UNIVERSAL DOCKING STATION: Hybrid dock includes combo 2-in-1 USB-C/USB-A USB-IF Certified host cable; DisplayLink dock supports up to 3 extended displays on Macbook Pro/Air with Intel processor or 2 extended displays on Macbook Pro/Air w/ Apple M1 chip; compatible w/ Windows, macOS and Chrome OS
Your price
$568.99CAD
Where to buy StarTech.com products
Where to buy

This USB-C Gen 2 10Gbps docking station turns your USB-C ® or Thunderbolt™ 3 MacBook Pro, Windows laptop, and Chromebook into a powerful workstation. A USB 3.2 Gen 2 Type-C dock features everything you need, from triple HDMI or DisplayPort video outputs up to 4K 60 Hz to 10Gbps USB-C & USB-A downstream peripheral ports to 85W Power Delivery.

Older USB-A laptops are supported through universal hybrid USB-C/USB-A cable included and replacement or extra host cables can be purchased separately USBCCADP.

HDMI & DisplayPort for Triple Monitor Outputs

This USB-C Gen 2 docking station with DP 1.4 and HDMI 2.0 HDR support, is a perfect choice for dual or triple monitor setup, supporting up to triple 4K 60Hz display output, with any combination of three DisplayPort or HDMI video interfaces, on USB-C Gen 2 (with DP 1.4 support) laptops, MacBooks and Windows-based Thunderbolt 3 laptops. Older USB-A laptops will only support dual monitor setup.

Host Display Output
USB-C Gen 1 or 2 (with DP 1.4) Triple Display - 3x 4K 60Hz
Thunderbolt 3 (DP 1.4 Supported) Triple Display - 3x 4K 60Hz

USB-C Gen 1 (with DP 1.2)

Triple Display - 2x 4K 60Hz; 1x 4K 30Hz

USB-A or USB-C (No DP Alt Mode) Dual Display - 2x 4K 60Hz

Power & Charge with 85W Power Delivery

Power and charge USB-C/Thunderbolt 3 workstation laptops & ultrabooks with 85 watt PD
Higher power delivery, MORE than other USB-C 10G Triple monitor docks. Charge smartphones and other devices with two downstream front-facing charging ports with BC 1.2 for USB-A and USB-C devices. Fast-charge ports support always-on charging so devices will charge whether or not a host laptop is connected.

Plenty of Downstream USB Ports

This USB-C Gen 2 docking station features 6 downstream USB ports in total to connect USB peripherals.

  • 1x USB-C 3.2 Gen 2 (10 Gbps)
  • 1x USB-A 3.2 Gen 2 (10 Gbps)
  • 1x USB-C 3.2 Gen 1 (5 Gbps)
  • 3x USB-A 3.2 Gen 1 (5 Gbps)

Also included, is a gigabit Ethernet port with PXE Boot and WoL support, as well as 4-position TRRS stereo audio headset/mic port.

Additional Security Features

This USB-C/USB-A docking station comes with plenty of security features such as a screw-lock host port which includes a USB-IF Certified 1m 2-in-1 USB-C/USB-A screw-lock cable; a K-slot for a Kensington style laptop lock and holes to mount the dock on the desk or wall.

Connected Device Transparency with the StarTech.com MAC Address Changer Utility

The DK31C3HDPD includes a free Windows® application that enables you to better manage your enterprise network security. When you connect to your network through the ethernet port of the dock, the computer's MAC address is typically not broadcast to the network, as your network only sees the MAC address of the docking station. However, the StarTech.com MAC Address Changer or Cloning software enables the USB-C dock to use MAC address spoofing of the connected Windows laptop rather than the MAC address of the dock itself. This ensures your network administrators have full visibility of each device on the network and can monitor and limit activity accordingly. To request access to our MAC Address Changer utility, please contact our Technical Support Department by phone, live chat, or e-mail.

Partner Numbers

  • Ingram Micro Canada 634WWV
  • Tech Data Canada 2J6776
  • SYNNEX Canada 6647905
  • ASI Distribution Canada 247270
  • D&H Canada DK31C3HDPDCA
  • UPC 065030881937

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • macOS Catalina (10.15) logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Mac OS X Yosemite (10.10) logo
  • Mac OS X Mavericks (10.9) logo
  • macOS Big Sur (11.0) logo
  • Chrome OS logo
Windows 10
Windows 8.1
Windows 8
macOS v10.6 to macOS v10.12, 10.14 to 11.0
Ubuntu 18.04, 20.04
Chrome OS

Specifications

Warranty Information Warranty 3 Years
Connector(s) 3 - Connector Type(s) HDMI
DisplayPort
1 - Connector Type(s) Ethernet Gigabit
USB Type-C (24pin, Gen 2, 10Gbps)
USB 3.1 USB Type-A (9 pin, Gen 2, 10 Gbps)
2 - Connector Type(s) USB 3.1 USB Type-A (9 pin, Gen 2, 10 Gbps)
1 - Host Connectors USB Type-C (24 pin) USB 3.1 (10Gbps)
1 - Connector Type(s) USB Type-C (24 pin) USB 3.0 (5Gbps)
USB Type-A (9 pin) USB 3.0 (5 Gbps)
3.5mm Stereo Female 4 pos
Environmental Operating Temperature 0℃ to 50 ℃
Storage Temperature -20℃ to 70℃
Humidity 0% to 95%
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 3
Ports 16
Audio Yes
Interface USB 3.2 Gen 2 - 10 Gbit/s
Bus Type USB-C
USB Pass-Through Yes
Bus Type USB-A
Compatible Lock Slot Kensington Standard Slot (K-Slot)
Chipset ID Realtek RTS5423
Realtek RTS5411
Realtek RTS5412
Realtek RTS5451
Realtek RTD2142
DisplayLink DL6950
Packaging Information Package Height 3.6 in [91.0 mm]
Package Length 10.0 in [25.3 cm]
Shipping (Package) Weight 3.8 lb [1.7 kg]
Package Width 6.8 in [17.2 cm]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Analog Resolutions 1080p
Maximum Digital Resolutions 4K 60Hz
Type and Rate USB 3.0 - 5 Gbit/s
USB 3.2 Gen 2 - 10 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
PXE Yes
Full Duplex Support Yes
MTBF 40 841 hrs
Physical Characteristics Color Black & Gray
Product Height 1.5 in [37.0 mm]
Product Length 9.2 in [23.3 cm]
Weight of Product 14.2 oz [402.0 g]
Product Width 3.3 in [84.0 mm]
Material Aluminum and Plastic
Cable Length 39.4 in [100 cm]
Power Power Source AC Adapter Included
Power Delivery 85W
Input Voltage 100 - 240 AC
Input Current 2.5A
Output Voltage 20V DC
Output Current 7.5A
Plug Type M
Software OS Compatibility Windows 10
Windows 8.1
Windows 8
macOS v10.6 to macOS v10.12, 10.14 to 11.0
Ubuntu 18.04, 20.04
Chrome OS
Special Notes / Requirements Note DisplayLink docking stations and video adapters support more than one external display on Apple's M1-based Mac. Requires driver installation. Please contact StarTech.com support for a recommendation based on your specific setup.
What's in the Box 1 - Included in Package Docking Station
USB-C Screw Lock Cable with USB-A Adapter
Universal Power Adapter (NA, JP, ANZ)
Quick-Start Guide

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Drivers/Downloads

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Diagram(s):

Driver(s):

Manual(s):

Datasheet

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Frequently Asked Questions

Installation

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
     
  2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
     
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

To install the DisplayLink Manager app, please follow these steps:

  1. Download the latest driver: [displaylink] mac usb display adapter.zip
  2. Connect the StarTech.com product to both your Mac and the external display
  3. Follow Steps 4 to 4.10 here: DisplayLink Manager App for macOS [external link to DisplayLink.com]

If the displays still do not work, please review these points:

  • After installing, ensure you have completed Steps 4.4 to 4.9 in the linked article, which includes running the application after installation and selecting “Launch automatically after logging-in”.  This will ensure it starts automatically every time you log-in.
  • On Apple M1-based Macs, you may be prompted to install Rosetta during the DisplayLink install process. This is currently required to allow DisplayLink to work on Apple Silicon Macs.
  • Clamshell and rotation support on macOS Big Sur 11.x with DisplayLink Manager [external link to DisplayLink.com]

Troubleshooting

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(2 reviews)
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(1 Stars)

Does not actually support 3 monitors on macos

By: Foobar - 03-16-2021
I just received this, i am very dissapointed. It is marketed as support 3 monitors on macos, however video 1 does not work. Live chat confirmed it is a known issue, yet its still sold and i was even suggested this product on a prior live chat, when i was asking about this specific situation. Video 2 and 3 are DisplayLink, they work fine. Video 1 is aparently usb-c DP 1.2/1.4 alt mode? As per docs. Works with windows fine, if that means anything. But do not buy it expecting MacOS compatibility.
| Helpful?
Dan, Customer Support on 2021-03-31 2:28:53 PM
We apologize for any inconvenience this issue caused. We have released a new firmware to resolve the issue with Video Port 1 not working on some specific models of MacBooks. Please contact our support to request this firmware.
(5 Stars)

Amazing product ! The only MAc/PC Triple HDMI !!!

By: Megabyte71 - 04-10-2021
I purchased this product at AMAZON , and it works perfectly, both at my Mac Pro 2017 and my ASUS GX531, both connected through USB C.
| Helpful?
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