Dual Monitor USB C Docking Station with 60W Power Delivery for Windows Laptops - USB C to HDMI or DVI Dock - USB 3.1 Gen 1 Type C Dock w/ Charging - Thunderbolt 3 Compatible

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
3. Select the appropriate folder for your operating system.
4. Right-click Setup.exe. 
5. Click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

6. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
7. Your computer will automatically complete the driver installation and your device should be ready to use.

1. Open the Intel, AMD, or Nvidia application that controls the display settings.  This is recommended over Windows Display Settings when using an MST product. Go to Settings and select the monitor that is not outputting a video signal.  Check that the resolution and refresh rate is correct for that model of display.  
2. The product may be connected to a video source that does not support MST.  Note: macOS will not allow the displays to our product to be extended.
3. In Windows, open Screen Resolution or Display Settings and ensure all numbered displays are set to Extend.  If some displays do not appear, press the scan button (where applicable) firmly for about half a second.
4. The display configuration may be using too much bandwidth. An example would be two 4K displays and one 2560x1440 display. That configuration will exceed the bandwidth limitations of DP 1.2.  Also, be aware of displays with higher refresh rates.  A 120 Hz display will use twice the bandwidth of a 60 Hz version using the same screen resolution.
5. One or more of the displays(s) connected to our MST hub may be set to the wrong video input. Use the display’s on-screen display menu to select the correct input.

1. Try using shorter or higher quality video cables.
2. Press the scan button (where applicable) on our product firmly for about half a second. Then open Screen Resolution or Display Settings and ensure all numbered displays are set to Extend.  For good measure, ensure each display is set to a 60 Hz refresh rate before trying to use a higher refresh rate.
3. If using passive DisplayPort to DVI or HDMI cables or adapters, replace them with active DisplayPort to DVI or HDMI adapters (Ex. DP2DVIS, DP2HD4KS).

• Note: these adapters will require a DVI or HDMI cable to be used to connect the monitors.

4. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site.

When you troubleshoot issues with a network adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Ethernet cables
• Network devices
• Computer system

To test your setup components, try the following:

• Use the Ethernet cables, network devices, and computer system in another setup to see if the problem is with the components or the setup.
• Use different Ethernet cables, network devices, and a different computer system in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.
• Use short cables when you are testing.

When you test the Ethernet cables, network devices, and computer system, it is recommended that you do the following:

• In Device Manager, check under Network Adapters. To open Device Manager, press the Windows key + R, type devmgmt.msc, and press Enter.
• If you are using a USB network adapter and you do not see the network adapter listed in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
• If you are using a PCI/PCIe network adapter and you do not see the network adapter listed in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#pci-pcie-cannot-boot-os-or-detect-windows.
• If you are using a CardBus/ExpressCard adapter and you do not see the network adapter listed in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#cb-ec-cannot-detect-windows.
• If the device is listed with an error, follow the instructions on the product page to reinstall the drivers.
• Check to see if your network devices (for example, a network switch, router, and so on) use compatible protocols (for example, 10/100, Gigabit, and so on).
• Make sure that the link LEDs on the adapter are illuminated when it is plugged into a network device. If the link LEDs are illuminated, it means that a good electrical connection exists between the devices.
• If you use a wall jack with an Ethernet cable, make sure that the jack is patched in properly.

By default, most systems will duplicate to multiple displays when a MST hub is attached. If you are getting mirrored displays and cannot detect more than one display in Screen Resolution or Display Settings, your graphics card may not be compatible with MST. For more information about how to determine if your graphics card is MST compatible, refer to the following FAQ: https://www.startech.com/faq/mst-hubs-gpu-compatibility. 

If you are using a version of Mac OSX, refer to the following FAQ for more information: https://www.startech.com/faq/mst-hubs-mac-osx-support.

In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:

Windows 10 and Windows  8

1. On your keyboard, press the Windows key + X and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

Windows 7 and Windows Vista

1. Click the Start button and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

Windows XP

1. Click the Start button and select Control Panel.
2. Double-click Display.
3. Click the Settings tab, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

To arrange extended displays on Windows 10, complete the following. 

1. Press the Windows key+R, type desk.cpl, and press Enter. 
2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
3. Press ‘Identify’ to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  
5. Click the Apply button. 

You may have heard of MST hubs, and have been wondering what they are, and whether or not they will work in your setup. 

So what are MST hubs?  MST hubs are devices that take one DisplayPort or Mini DisplayPort video connection, and go to many video connections, usually extra DisplayPort, Mini DisplayPort, DVI or HDMI connections.  This is accomplished through DisplayPort's MST, or Multi Stream Transport function.  MST hubs allow you to mirror / duplicate your monitors so the same window are shown on all of the monitors, or extend your desktop, so that you can have different window on each monitor.

So how can you tell if you can use a MST hub?  MST hubs require that the video card's DisplayPort or Mini DisplayPort output support DP1.2 or greater, which supports MST.  Some MST hubs also specifically require HBR2, or High Bit Rate 2 support.  HBR2 allows for higher resolutions like 4K and up.  You can check whether or not a StarTech.com MST hub requires HBR2 on the individual product pages, under the Technical Specifications tab.

There are a few other important things to note.

• Video cards can technically support DP1.2, but not support MST or HBR2, so it is important to check with your video card manufacturer that your video card specifically supports DP1.2, MST, and HBR2 (if necessary).

Currently Mac OSX does not support MST hubs, regardless of whether or not the video card does.  This is an operating system restriction, so running Windows on an Apple computer through a program like Bootcamp will allow you to use MST hubs.

Recent versions of DisplayPort include the ability to split to multiple displays from one DisplayPort connection using Multi-Stream Transport (MST).

Although you will be able to connect the MST hub to the Mini DisplayPort (mDP) connection on your Mac, Mac OSX does not support MST for NVIDIA and Intel Graphics Processor Units (GPUs). This results in a mirrored image across the outputs of a MST hub and you will not be able to have multiple independent displays on your Mac.

The limitation of NVIDIA and Intel GPUs lies within Mac OSX. If a different operating system is used, such as Microsoft Windows via Bootcamp, you may be able to use the MST functionality of your Mac.

Yes, you can use this laptop docking station to charge a laptop computer. 

For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.

This USB-C device requires that all of the following components support alternate modes:

• The USB-C host connection (for example, a computer and its port)
• The USB-C cable
• The USB-C device (for example, a hard drive docking station)

If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.

For more information about the modes that your setup components support, refer to the information provided by the manufacturers.