USB 3.0 to DisplayPort Adapter - 2560x1600

USB 3.0 External Video & Graphics Card | Multi-Monitor | USB-Powered | Supports Mac & Windows®

Product ID: USB32DPPRO

3,3 stars (3 reviews) |
  • SuperSpeed USB 3.0 (5 Gbps) Interface, backward compatible with USB 2.0
  • DisplayLink 4K Plug-and-Display certified - automatic driver installation and updates
  • Supports resolutions up to 2560x1600
Your price
€123,99 EUR excl. VAT
€154,99 EUR incl. VAT

The USB32DPPRO USB 3.0 to DisplayPort® Multi Monitor Adapter functions as an external DisplayPort video card, turning an available USB 3.0 port into a DisplayPort output, with support for high resolution 2560x1600 video, and 5.1 surround sound audio. The USB 3.0 DisplayPort adapter delivers a convenient, high-performance external video solution that makes it easy to add multi-monitor capability to a USB 3.0-enabled desktop or laptop computer (optimal performance from USB 3.0, backward compatible with USB 2.0).

Leveraging the high-bandwidth (5 Gbps) SuperSpeed USB 3.0 interface, the adapter delivers smooth, high-definition content to your DisplayPort-capable display, and can be used to mirror your primary desktop, showing the same image on each display, or to extend your desktop to double your workspace and increase your productivity.

Backed by a StarTech.com 2-year warranty and free lifetime technical support.

Recommended System Requirements:
CPU: Quad Core 2.4GHz or Higher (i5 recommended)
RAM: 4GB or higher

Applications

  • Add a secondary DisplayPort display and extend your desktop, without taking apart your computer to install a new video card
  • Add multi-monitor capability to a single computer, to enhance multimedia presentations
  • Great for researchers and writers, offering the ability to have reference material on one display while working on a separate document on another
  • Increase productivity by running multiple applications on different screens - check your email on one display and search the web on the other
  • View large or several spreadsheets across multiple displays
  • A compact, lightweight solution for traveling business associates using USB 3.0-capable laptop PCs, enabling connection to a secondary display/projector

The StarTech.com Advantage

  • SuperSpeed USB 3.0 to Displayport® conversion delivers improved bandwidth, compared to a USB 2.0 connection, for smoother high-definition video content
  • The USB 3.0 DisplayPort adapter is USB-Powered device, making it easy to add additional graphical capability to your system, without opening the case or voiding system warranties or having to find an available wall power outlet.

Partner Numbers

  • UPC 065030847438

Compatibility

  • Windows 7 logo
  • Windows 8 logo
  • Windows 10 logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Chrome OS logo
  • macOS Mojave (10.14) logo
  • macOS Catalina (10.15) logo
  • macOS Big Sur (11.0) logo
Windows® 2000, XP, Vista, 7, 8, 8.1, 10
macOS 10.6 to 10.12, 10.14 - 10.15, 11.0
Ubuntu 14.04, 16.04, 18.04
Chrome OS v55+

Specifications

Warranty Information Warranty 2 Years
Connector(s) 1 - Connector A USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - Connector B DisplayPort (20 pin)
Environmental Operating Temperature 0°C to 35°C (32°F to 95°F)
Storage Temperature -5°C to 40°C (23°F to 104°F)
Humidity 20°C to 80°C (68°F to 176°F)
Hardware AV Input USB 3.0
AV Output DisplayPort
Audio Yes
USB Pass-Through No
Memory 64MB
Industry Standards Standard DisplayPort, SuperSpeed USB 3.0, USB 2.0
Chipset ID DisplayLInk - DL-3500
Packaging Information Package Height 39 mm [1,5 in]
Package Length 14,9 cm [5,9 in]
Shipping (Package) Weight 177 g [6,2 oz]
Package Width 20,6 cm [8,1 in]
Performance Maximum Digital Resolutions 2560x1600
Supported Resolutions Widescreen(16/32 bit):
2560x1600, 2560x1440, 2048x1152, 1920x1200, 1920x1080, 1680x1050, 1600x900, 1440x900, 1360x768, 1280x800, 1280x768, 1280x720

Standard(16/32 bit):
1600x1200, 1400x1050, 1280x1024, 1280x960, 1152x864, 1024x768, 800x600
Wide Screen Supported Yes
Audio Specifications 5.1-Channel Surround (48Khz)
General Specifications This USB video adapter uses a DisplayLink family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, please avoid using devices with a Trigger or Fresco family chipset.
Note: If using OS X 10.8, Apple update 10.8.3 must be installed before installing DisplayLink software. 10.8.3 fixes several serious OS X bugs exposed when DisplayLink software is installed.
Physical Characteristics Weight of Product 18 g [0,6 oz]
Color Black
Material Plastic
Product Length 81 mm [3,2 in]
Product Width 26 mm [1,0 in]
Product Height 11 mm [0,4 in]
Power Power Source USB-Powered
Software OS Compatibility Windows® 2000, XP, Vista, 7, 8, 8.1, 10
macOS 10.6 to 10.12, 10.14 - 10.15, 11.0
Ubuntu 14.04, 16.04, 18.04
Chrome OS v55+
Special Notes / Requirements System and Cable Requirements System Processor: Quad Core 2.4GHz (i5 recommended)
System Memory: 4GB
Note This USB video adapter uses a DisplayLink® family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, avoid using devices with different family chipsets, such as Trigger or Fresco Logic®
Connect a maximum of five USB video adapters on a single computer. Support for multiple adapters will vary depending upon your system resources
This USB video adapter is not intended for graphical intensive applications, such as gaming
What's in the Box 1 - Included in Package USB 3.0 to Displayport adapter
USB cable (39.25 inches)
driver CD
installation guide

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Drivers/Downloads

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Driver(s):

Manual(s):

Datasheet

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Frequently Asked Questions

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Troubleshooting

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.
  1. Our driver may not be installed or is out of date.  Install the latest driver from StarTech.com’s website.
  2. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site.
  3. The product requires an existing video controller (onboard or discrete) from Intel, AMD, or NVIDIA.  The video controller must have a WDDM (Windows Display Driver Model), compatible driver. Most video controllers from 2008 or newer will meet this requirement.
  4. An incompatible operating system is being used (i.e., MCT based adapter and macOS).  If using a Mac, we recommend exchanging the product for a DisplayLink based version.
  5. The display connected to the StarTech.com adapter is set to the wrong video input. Use the display’s on-screen display menu to select the correct input.

Your user account may require administrator privileges to install the driver.  If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step.

Disable hardware acceleration in each browser and Office application, then close and re-open each application.

Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.

When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • USB video adapter

To test your setup components, try the following:

  • Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following:

  • Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  • If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  • If the device is listed with an error, reinstall the drivers following the instructions on the website.

  • Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  • Check to see if the monitor is being detected by Windows.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following:

  • Right-click on the desktop and click Properties.
  • Click the Settings tab.
  • If you see Drag the monitor icons to match the physical arrangement of your monitors, it means that Windows is detecting more than a single monitor. You can click the drop-down menu under Display to see which monitors are detected. This option is not available if Windows only detects a single monitor.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following:

  • Right-click on the desktop and click Screen Resolution.
  • You can click the drop-down menu under Display to see which monitors are detected.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Chromium-Based Microsoft Edge:

 

  1. Click the Options icon (it has three dots on it).
  2. Click Settings.
  3. Click System.
  4. Uncheck Use hardware acceleration when available.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off.

As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our USB32VGAPRO (512MB), USB32DVIPRO (512MB), or USB32HDDVII (1GB).

Touchscreen Monitors

A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

All-in-One Computers

Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:

  • Not all remote desktop software supports multiple monitors.
  • Not all remote desktop software supports monitors that use USB video adapters.
  • If the primary monitor is a monitor that uses a USB video adapter, you might run into problems.  If you do, try to continue to log in as the display might come back once you log in.

In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:

Windows 10 and Windows  8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

Windows 7 and Windows Vista

  1. Click the Start button and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

Windows XP

  1. Click the Start button and select Control Panel.
  2. Double-click Display.
  3. Click the Settings tab, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.

To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:

Windows 10 / 8

  1. On your keyboard, hold down the Windows Key and press X.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check box from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows 7 / Vista

  1. Click Start.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows XP

  1. Click Start.
  2. Click Control Panel

Note: If your control panel is set to category view select Switch to Classic View

  1. Click Mouse.
  2. Click the Pointer Options tab.
  3. Under visibility, remove the check box from Display pointer trails.

If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Windows 10 / 8

  1. On your keyboard, press the Windows Key + X and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column.
  4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
  5. Click OK to apply the changes and close the window.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column.
  4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
  5. Click OK to apply the changes and close the window.

Windows XP

  1. Click the Start button and select Control Panel.
  2. Double-click Display.
  3. Click the Settings tab.
  4. Un-check the box beside Extend my Windows desktop onto this monitor.
  5. Click OK to apply the changes and close the window.

Before You Buy

You may have heard of USB video adapters, and have been wondering what they are, and whether or not they will work in your setup.

USB video adapters are devices that take one USB port and go to one or many video connections, such as VGA, DVI, HDMI or DisplayPort.  This is useful if you would like to add an additional display to your computer setup, but are out of video connections on your computer. 

USB video adapters allow you to mirror or duplicate your display, so the same windows are shown on all of your displays, or extend your desktop, so that you can have different windows on each display.

So what do you need to know before you purchase a USB video adapter?

  • USB video adapters require the computer to have a free USB port.
  • Check which video connections your display has, and select the appropriate USB video adapter.
  • Ensure that the USB video adapter is compatible with your operating system.
  • USB video adapters require your video card to be able to handle an additional display.  This is because USB video adapters work with your onboard or dedicated video card to drive additional displays.  For this reason you are advised to confirm this with your video card manufacturer. 
  • Consider what you will be doing on the additional display.  If you are looking to perform less graphically intensive activities like using Microsoft Office, email, or basic web surfing, you can use any USB video adapter.  If you are looking to perform more graphically intensive activities like high end photo or video editing, you want a USB video adapter with dedicated memory. 

There are a few other important things to note:

  • When using multiple USB video adapters on the same computer, they need to use the same chipset family.  For example, MCT/Trigger, DisplayLink or Fresco.  Note: How many adapters you can use depends on the SKU.
  • You may not be able to use a USB video adapter with an All-In-One computer.  These computers are almost always hardwired to only accept a single display.
  • You may not be able to use a USB video adapter with a touchscreen computer or display.  A mixture of touchscreen and non-touchscreen devices can conflict with the video card. 
  • You should not use a USB video adapter to play video games.  They are not designed for use with video games, and their performance with them is poor at best.

Compliance and safety

Compliance letters

  • RoHS
    • Language: English
  • WEEE
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(3 reviews)
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(5 Stars)

Excellent performance, fantastic product!!

By: Adam - 03/07/2014
I don't typically write reviews for products, but have had such a positive experience with this product, and received unparalleled customer service from StarTech, that I had to write one- especially as this item hadn't been reviewed yet. After struggling to get 1440P out of a Toshiba laptop HDMI port, spending countless hours troubleshooting, and on the phone with engineers, I came across this device, and thought I'd try it. Wish I had saved myself the time and trouble, and just ordered this from day one! The unit is physically much smaller than I was expecting, and I had it up and running within three minutes of opening the box. As per the detailed instructions, install the driver first, reboot, then plug in the device and your DisplayPort monitor. I am using the product through a USB3.0 port, running 1440P, and the image quality and performance are spectacular. I do not notice any increase in CPU cycles, or video lag. I am running 1440P HD video, and the video is fluid and flawless. I do not run games, so cannot comment about ultra high refresh rates, or performance with USB2.0 ports, but for office/productivity users that are looking to add a second or even third high resolution display, this tiny device is perfect. I will not hesitate to purchase another one when I add a second 1440/1600P monitor.
| Helpful?
David S., Customer Support on 07/03/2014 17.22.41
Great to hear the USB32DPPRO is working well for you, thanks for letting us know. You're definitely right -- this adapter is well suited to office/productivity applications; with regards to gaming, an external video adapter isn't really a good option.

By: Adam - 06/13/2014
Julio, I use Photoshop CS6 and LightRoom 5.3 regularly, and have not experienced any issues at all. I'm running an i7 at 2.4GHz with 24Gb RAM, and a fast SSD drive as my primary disk. Photo apps aren't horribly GPU intensive, so if you have a decent machine *with a USB3.0 port*, you should be fine.
| Helpful?

By: Julio - 06/02/2014
I want to know if it works for photography editing and if it takes advantage of a good monitor at high resolution. It is for my lenovo laptop with 16G and i7 at 2.2
| Helpful?
(3 Stars)

Easy to setup, Disappointing performance

By: ellery - 03/08/2014
I own a 15" Macboook with 10.9.2 installed. I connected the device via a USB 3.0 port, downloaded the drivers (it's not PnP), and the image came right up after a restart. I noticed the peformance issue the second my mouse hit the second monitor... it mouse does not move as smooth in my second monitor as it does in my main monitor. Dragging a window around and the issue becomes more obvious... the window moves in a choppy manner while on the second monitor, and there's a slight lag which is annoying considering I spent $100 on this device and $329 on an LED IPS monitor. The resolution on my monitor is 1920x1200.. I tried lowering the resolution but that did not help.
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By: beth - 07/07/2015
I found the same exact problem after an easy install, using the device to connect a 2560x1440 Dell monitor to my new 12" Macbook (early 2015). Did you find any resolutions? Very annoying to spend ~$100 on the device and cables, only to have the resolution problem fixed and the performance unbearable. Will probably have to switch back to 1080p resolution with VGA adapter.
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By: jeffb - 04/09/2014
Just to be sure, what year is your Macbook? I believe only 2012 and newer models have USB 3 ports.
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(2 Stars)

When it works, it's a decent business solution.

By: merced - 06/13/2018
As expected, not a solution for gaming at all. Business users needing an additional display can faithfully use this product...until it dies. Which it will. Lead-free BGA solder on the two main chips in the product will eventually stop working. Reflow attempts haven't worked for me so recycling it was it's ultimate demise. When are vendors going to stop using this known faulty method for assembly of their products to cause eventual failure _just_ past the warranty expiration date?
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Brian, Customer Support on 18/06/2018 11.46.56
Thanks for sharing this feedback with us. We're very sorry that our USB video adapter failed and we'd be happy to look into this situation closer. This video adapter has a very low failure rate and as a result they typically last well beyond the warranty period. Please locate a copy of your invoice and reach out to us directly. We have free, 24 hour support from Monday to Friday. You can call us toll-free at 1-800-265-1844 or chat live with us at StarTech.com/Chat.
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