Product FAQs

Before You Buy

How do I install my laptop crash cart in Windows? (.exe method)

In order to view the computer connected to the KVM console adapter, you must install the software package either from the USB stick or the website. The software must be installed prior to using the device on your computer. To install the software, do the following:

  1. Download the latest drivers from the website ( You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, navigate to the Windows folder, right-click the Setup.exe file and select Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

  1. Follow the on-screen prompts to install the device drivers and software.

The program is now located on the desktop and is ready to run. 

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