I am experiencing issues while trying to use the included StreamCatcher software. What do I do?

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Accepted Answer

Before you begin to troubleshoot StreamCatcher, make sure that you have tried to troubleshoot the video capture device by referring to the following FAQ: www.startech.com/faq/video_capture_cards_general_troubleshooting.

If you are unable to display or record video, complete the following in Device Settings:

Make sure that the input that you are trying to record or display is selected in the Settings Panel under Source > Video Input.
If your audio is not working, make sure that you selected the correct audio source in Audio Input.

Note: this product will not record digitally encrypted content.

If the recorded video is poor quality, navigate to Record in the Settings Panel and change the following settings to best suit your setup:

Quality: 0 (Best Speed) – 4 (Best Quality)
Bit Rate: 1 (Best Speed) – 200 000 (Best Quality)
- Note: the default setting is 16 000. Setting this value lower will improve performance but reduce the quality of the recording. A higher value will improve the quality of the recording but may reduce performance on slower computers.
Mode:
VBR (Variable Bit Rate) adjusts the bit rate based on the complexity of the video. This will save drive space when recording and reduces the bandwidth needed while streaming.
CBR (Constant Bit Rate) maintains the same bit rate regardless of complexity and offers the best recording quality.

If you are experiencing any issues with streaming, make sure that the following is true:

The correct protocol under Stream Setting is selected.
The Stream URL and Stream Key are both correct.
The Profile Slider is toggled on (green).
The Encoder Type is set to GPU (if available). Note: GPUs that do not support video encoding will not appear in the dropdown list.
You tested a low resolution and low bit rate to get the best performance.