Aluminum Travel A/V Adapter: 3-in-1 Mini DisplayPort to VGA, DVI or HDMI - 4K

This device is plug and play. It does not use any drivers, and does not require any setup tasks other than plugging in the source (for example, a computer) and the destination (for example, a monitor).

1. If using a display with VGA input, use the On-Screen Display menu to perform an auto-adjust of the image.
2. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

Check that the device is not being used in reverse.

The display does not support the resolution set within Display Settings. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

When you troubleshoot issues with a video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video adapter

• Video source (such as a DVD player or computer)

• Video destination (such as a monitor or projector)

To test your setup components, try the following:

• Use the cable, video adapter, video source, and video destination in another setup to see if the problem is with the components or the setup.

• Use a different cable, video adapter, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video source and video destination, it is recommended that you do the following:

• Remove the video adapter from your setup and test to make sure that the video source and video destination work together without the video adapter.

• Test to make sure that the video source and video destination work together at the resolution that you want to use.

Note: In order for your setup to work properly, the video source, adapter, and destination all need to support the resolution that you are using.

Try the following:

1. Check that the monitor’s video port works with another source.
2. Check that the cables between the source and the destination work with other equipment.
3. Check whether the video adapter works with another source and another destination.

The error “Out of Range” normally means that the resolution being output by the computer is not compatible with the display. Try lowering the resolution to see if that helps resolve the issue.  You may need to connect another monitor or restart the computer or source to accomplish this.

This is likely a High-bandwidth Digital Content Protection (HDCP) issue. If you are converting a video signal from a device that can play copyright-protected content, HDCP will block the conversion to an analog signal (for example, VGA) or to any video capture cards.

You will likely run into this issue when you use devices like Blu-ray players, DVD players, and certain gaming consoles. For more information on HDCP and gaming consoles, refer to the following FAQ: https://www.startech.com/faq/video_capture_cards_video_game_console_compatibility.

Some video cards also output an HDCP signal full time. In this case there should be an option for your video card to disable this feature. You might need to contact the manufacturer of your video card for more information.

Adhering to HDCP is required for converting all digital signals to analog signals or to video capture cards. Unfortunately, there is nothing you can do in these situations other than convert to a digital display.

To arrange extended displays on Windows 10, complete the following. 

1. Press the Windows key+R, type desk.cpl, and press Enter. 
2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
3. Press ‘Identify’ to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  
5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement. 
2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
3. Click on each display to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  

Unfortunately no, this device has an intended source and an intended destination.  Refer to the title of the webpage for this order.

Digital Visual Interface (DVI) is a video display interface that can contain different types of signaling, based on the application. DVI cables and ports are created using different connector types to identify what application they are intended to be used in. The connector types are identified by the number of pins on the DVI connector. DVI comes in the following five different connector types: 

• DVI-A (17 pin).
• DVI-D Single Link (19 pin).
• DVI-D Dual Link (25 pin).
• DVI-I Single Link (23 pin).
• DVI-I Dual Link (29 pin).

Single and Dual link DVI indicate the maximum resolution capabilities of the video source or video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual Link (2560 x 1600 @ 60Hz).

Note: The maximum resolution of your video source and video destination are ultimately determined by the technical specifications of the devices. The connector type is not a definitive indicator of the maximum resolution.

DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-D connections to include both analog and digital components. A DVI-I port may be on either your video source or display, but whether or not a display carries either or both analog and digital sources depends on the technical specifications of your device.

Using the On-Screen Display menu for the display, enter the Menu system and go into “Picture Mode” then “Aspect ratio” and change from “16:9” to “Just scan” or “1:1 pixel mapping.”  The wording may vary depending on the manufacturer of the display.