Product ID: USB32DP24K60
This USB to dual DisplayPort adapter lets you add two 4K 60Hz DisplayPort monitors to your Windows® or Mac computer.
The adapter lets you use a single USB 3.0 port on your laptop to output dual 4K resolution at 60Hz to two independent displays. Simply plug the adapter into a USB 3.0 (5Gbps) port on your Windows or Mac system and connect your DisplayPort monitors to the adapter.
The adapter lets you enjoy the picture quality of Ultra HD video across multiple screens, even if your system doesn't natively support 4K video output.
With two UHD 4K displays, you can work more efficiently and accomplish more in the same amount of time. With each display delivering 4K performance, you can have four times the screen space compared to 1080p.
With multiple displays, you can output different content on each display at resolutions of up to 4096 x 2160p (60Hz). The dual DisplayPort adapter is ideal for business applications such as spreadsheets, word processors and web browsers. You can multitask and preview different data points across each display. For instance, you can calculate data on one display, write a report on the second display, and browse the internet on your laptops display.
The USB32DP24K60 is backed by a StarTech.com 2-year warranty and free lifetime technical support.
|Warranty Information||Warranty||2 Years|
|Connector(s)||1 - Connector A||USB Type-A (9 pin) USB 3.0 (5 Gbps)|
|2 - Connector B||DisplayPort (20 pin)|
|Environmental||Operating Temperature||0°C to 40°C (32°F to 104°F)|
|Storage Temperature||-20°C to 70°C (-4°F to 158°F)|
|Hardware||AV Input||USB 3.0|
|Chipset ID||DisplayLink - DL-6950|
|Packaging Information||Shipping (Package) Weight||2.5 oz [72.0 g]|
|Package Length||6.1 in [15.5 cm]|
|Package Width||1.8 in [45.0 mm]|
|Package Height||5.3 in [13.4 cm]|
|Performance||Maximum Digital Resolutions||Dual monitor: 4K @ 60 Hz|
|Supported Resolutions||Widescreen(16/32 bit):
4096x2160 , 3840×2160, 2048x1152, 1920x1200, 1920x1080, 1680x1050, 1366x768, 1280x800, 1280x768, 1280x720
1600x1200, 1400x1050, 1280x1024, 1024x768, 800x600, 640X480
|Wide Screen Supported||Yes|
|Audio Specifications||2-channel stereo|
|General Specifications||This USB video adapter uses a DisplayLink family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, please avoid using devices with a Trigger or Fresco family chipset.|
|Cable Length||11.8 in [30 cm]|
|Product Length||6.9 in [17.5 cm]|
|Product Width||5.6 in [14.2 cm]|
|Product Height||1.2 in [30.0 mm]|
|Weight of Product||5.5 oz [155.0 g]|
|Software||OS Compatibility||Windows XP (32-bit), Vista, 7, 8, 8.1, 10
macOS 10.6 - 10.12, 10.14 - 10.15, 11.0
Ubuntu 14.04, 16.04, 19.04
Chrome OS™ v55+
|Special Notes / Requirements||System and Cable Requirements||System Processor: Quad Core 2.4GHz (i5 recommended)
System Memory: 4GB
|Note||Only one USB video adapter is supported per computer|
|This USB video adapter is not intended for graphical intensive applications, such as gaming|
|What's in the Box||1 - Included in Package||USB video adapter|
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.
At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.
For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
Your user account may require administrator privileges to install the driver. If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step.
Disable hardware acceleration in each browser and Office application, then close and re-open each application.
Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.
In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:
Windows 10 and Windows 8
Windows 7 and Windows Vista
To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors
To arrange extended displays on Windows 10, complete the following.
To arrange extended displays on macOS, complete the following.
No, this product requires a video card or onboard video to already be present in the computer. Please also make sure that the latest video driver is installed for the existing video controller.
Whether this device works with the Chrome OS™ operating system or not depends on the version of the Chrome OS operating system that you’re running and the model of the Chromebook™ notebook computer that you’re using.
Existing DisplayLink® enabled USB 3.0 products natively support Chrome OS build version R55 and later, but not all Chromebook notebook computers running build version R55 and later natively support DisplayLink. Support for DisplayLink is being rolled out to Chromebook notebook computers in a series of releases. To see the build version of the Chrome OS operating system that supports DisplayLink and corresponds to the model of the Chromebook notebook that you’re using, view the following knowledge base article on the DisplayLink website: http://support.displaylink.com/knowledgebase/articles/891030.
In Windows, the maximum number of displays that can be used using DisplayLink technology is 6. In macOS, the maximum is 4 displays. Some computers may have limitations that will reduce this number. These limitations are usually the result of the GPU, or USB controller resources.
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