USB 3.0 to VGA Adapter - 1920x1200

USB 3.0 External Video & Graphics Card | Multi-Monitor | USB-Powered | Supports Mac & Windows®

Product ID: USB32VGAPRO

3.8 stars (5 reviews) |
  • SuperSpeed USB 3.0 (5 Gbps)
  • Supports video resolutions up to 1920x1200/1080p
  • USB-powered - No external power adapter required
Your price
¥9,926 JPY excl.
¥10,919 JPY incl.

The USB32VGAPRO USB 3.0 to VGA Adapter turns an available USB 3.0 port on your desktop or laptop into a VGA output, with high resolution 1920x1200/1080p video support - a convenient external video solution that makes it easy to add multi-monitor capability to a USB 3.0-enabled Mac® or PC (optimal performance from USB 3.0, backward compatible with USB 2.0).

Leveraging the high-bandwidth (5 Gbps) SuperSpeed USB 3.0 interface, and powered by the DisplayLink chipset, the USB32VGAPRO is our highest performing USB to VGA adapter, delivering high-resolution content to your VGA-capable display. The external graphics card can be used to mirror your primary desktop, showing the same image on each display, or to extend your desktop to double your workspace and increase your productivity.

Backed by a StarTech.com 2-year warranty and free lifetime technical support.

Recommended System Requirements:
CPU: Quad Core 2.4GHz or Higher (i5 recommended)
RAM: 4GB or higher
USB 3.0 port (backward compatible with USB 2.0)

Applications

  • A compact, lightweight solution for traveling business associates using laptop PCs, enabling connection to a secondary display/projector
  • View a large spreadsheet or several individual spreadsheets across multiple displays
  • Increase productivity by running multiple applications on different screens, check your e-mail on one display and search the web on the other
  • Great for researchers and writers, offering the ability to have reference material on one display and a working document copy on the other
  • Use the adapter to connect your PC to your VGA-equipped TV, for showing family pictures and movies
  • Add multi-monitor capability to a single computer, to create engaging multimedia presentations
  • Add a secondary VGA display and extend your desktop without taking apart your computer to install a new video card

The StarTech.com Advantage

  • Ensures smooth, High-Definition video content, using a high bandwidth USB 3.0 connection
  • Hassle-free graphics upgrade without opening your computer case, by connecting an external video card to your USB port

Partner Numbers

  • SYNNEX Japan ZU2002K
  • UPC 065030854894

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • macOS Catalina (10.15) logo
  • Chrome OS logo
  • Linux logo
Windows® 2000, XP, Vista, 7, 8, 8.1, 10
macOS 10.6 - 10.12, 10.14 - 10.15
Ubuntu 14.04, 16.04, 18.04
Chrome OS™ v55+

Specifications

Warranty Information Warranty 2 Years
Connector(s) Connector A 1 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
Connector B 1 - VGA (15 pin, High Density D-Sub)
Environmental Operating Temperature 10°C to 40°C (50°F to 104°F)
Storage Temperature -10°C to 80°C (14°F to 167°F)
Humidity <85% RH Non-Condensing
Hardware AV Input USB 3.0
AV Output VGA
USB Pass-Through No
Memory 512MB
Chipset ID DisplayLink - DL-3100N
Packaging Information Package Height 1.6 in [40 mm]
Package Length 8.3 in [21.2 cm]
Package Width 5.7 in [14.6 cm]
Shipping (Package) Weight 0.3 lb [0.2 kg]
Performance Maximum Analog Resolutions 1920x1200/1080p
Supported Resolutions Widescreen(16/32 bit):
1920x1200, 1920x1080, 1680x1050, 1366x768, 1280x800, 1280x768, 1280x720

Standard(16/32 bit):
1600x1200, 1400x1050, 1280x1024, 1024x768, 800x600, 640X480
Wide Screen Supported Yes
General Specifications Note: If using OS X 10.8, Apple update 10.8.3 must be installed before installing DisplayLink software. 10.8.3 fixes several serious OS X bugs exposed when DisplayLink software is installed.
This USB video adapter uses a DisplayLink family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, please avoid using devices with a Trigger or Fresco family chipset.
Physical Characteristics Color Black
Material Plastic
Cable Length 6.2 in [158.7 mm]
Product Length 10.0 in [25.5 cm]
Product Width 2.2 in [55 mm]
Product Height 0.8 in [2 cm]
Weight of Product 2.3 oz [64 g]
Power Power Source USB-Powered
Software OS Compatibility Windows® 2000, XP, Vista, 7, 8, 8.1, 10
macOS 10.6 - 10.12, 10.14 - 10.15
Ubuntu 14.04, 16.04, 18.04
Chrome OS™ v55+
Special Notes / Requirements System and Cable Requirements System Processor: Quad Core 2.4GHz (i5 recommended)
System Memory: 4GB
Note This USB video adapter uses a DisplayLink® family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, avoid using devices with different family chipsets, such as Trigger or Fresco Logic®
Connect a maximum of five USB video adapters on a single computer. Support for multiple adapters will vary depending upon your system resources
This USB video adapter is not intended for graphical intensive applications, such as gaming
What's in the Box Included in Package 1 - USB 3.0 to VGA Video Adapter
1 - Driver/Software CD
1 - Instruction Manual

Accessories

MXT101MMHQ1

1 ft Coax High Resolution Monitor VGA Video Cable - HD15 to HD15 M/M

Connect your VGA monitor with the highest quality connection available

Your price
¥857 JPY excl.
¥943 JPY incl.
MXT101MMHQ20

20 ft Coax High Resolution Monitor VGA Cable HD15 M/M

Connect your VGA monitor with the highest quality connection available

Your price
¥2,301 JPY excl.
¥2,531 JPY incl.
MXT101MMHQ30

30 ft Coax High Resolution Monitor VGA Cable - HD15 M/M

Connect your VGA monitor with the highest quality connection available

Your price
¥2,454 JPY excl.
¥2,699 JPY incl.

ドライバ&ダウンロード

Talk to an Advisor

We are always ready to assist you with any questions you may have.

Live Chat (opens in new window)

Driver(s):

Manual(s):

Datasheet

Product Support

Talk to an Advisor

We are always ready to assist you with any questions you may have.

Live Chat (opens in new window)

Frequently Asked Questions

How To

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

Windows 10 / 8

  1. On your keyboard, press the Windows Key + X and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column.
  4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
  5. Click OK to apply the changes and close the window.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column.
  4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
  5. Click OK to apply the changes and close the window.

Windows XP

  1. Click the Start button and select Control Panel.
  2. Double-click Display.
  3. Click the Settings tab.
  4. Un-check the box beside Extend my Windows desktop onto this monitor.
  5. Click OK to apply the changes and close the window.

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Troubleshooting

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  1. Our driver may not be installed or is out of date.  Install the latest driver from StarTech.com’s website.
  2. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site.
  3. The product requires an existing video controller (onboard or discrete) from Intel, AMD, or NVIDIA.  The video controller must have a WDDM (Windows Display Driver Model), compatible driver. Most video controllers from 2008 or newer will meet this requirement.
  4. An incompatible operating system is being used (i.e., MCT based adapter and macOS).  If using a Mac, we recommend exchanging the product for a DisplayLink based version.
  5. The display connected to the StarTech.com adapter is set to the wrong video input. Use the display’s on-screen display menu to select the correct input.
  1. If using a display with VGA input, use the On-Screen Display menu to perform an auto-adjust of the image.
  2. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

Your user account may require administrator privileges to install the driver.  If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step.

Disable hardware acceleration in each browser and Office application, then close and re-open each application.

Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.

When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • USB video adapter

To test your setup components, try the following:

  • Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following:

  • Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  • If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  • If the device is listed with an error, reinstall the drivers following the instructions on the website.

  • Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  • Check to see if the monitor is being detected by Windows.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following:

  • Right-click on the desktop and click Properties.
  • Click the Settings tab.
  • If you see Drag the monitor icons to match the physical arrangement of your monitors, it means that Windows is detecting more than a single monitor. You can click the drop-down menu under Display to see which monitors are detected. This option is not available if Windows only detects a single monitor.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following:

  • Right-click on the desktop and click Screen Resolution.
  • You can click the drop-down menu under Display to see which monitors are detected.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Chromium-Based Microsoft Edge:

 

  1. Click the Options icon (it has three dots on it).
  2. Click Settings.
  3. Click System.
  4. Uncheck Use hardware acceleration when available.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off.

As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our USB32VGAPRO (512MB), USB32DVIPRO (512MB), or USB32HDDVII (1GB).

Touchscreen Monitors

A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

All-in-One Computers

Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:

  • Not all remote desktop software supports multiple monitors.
  • Not all remote desktop software supports monitors that use USB video adapters.
  • If the primary monitor is a monitor that uses a USB video adapter, you might run into problems.  If you do, try to continue to log in as the display might come back once you log in.

In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:

Windows 10 and Windows  8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

Windows 7 and Windows Vista

  1. Click the Start button and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

Windows XP

  1. Click the Start button and select Control Panel.
  2. Double-click Display.
  3. Click the Settings tab, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.

To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:

Windows 10 / 8

  1. On your keyboard, hold down the Windows Key and press X.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check box from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows 7 / Vista

  1. Click Start.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows XP

  1. Click Start.
  2. Click Control Panel

Note: If your control panel is set to category view select Switch to Classic View

  1. Click Mouse.
  2. Click the Pointer Options tab.
  3. Under visibility, remove the check box from Display pointer trails.

If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.

Before You Buy

You may have heard of USB video adapters, and have been wondering what they are, and whether or not they will work in your setup.

USB video adapters are devices that take one USB port and go to one or many video connections, such as VGA, DVI, HDMI or DisplayPort.  This is useful if you would like to add an additional display to your computer setup, but are out of video connections on your computer. 

USB video adapters allow you to mirror or duplicate your display, so the same windows are shown on all of your displays, or extend your desktop, so that you can have different windows on each display.

So what do you need to know before you purchase a USB video adapter?

  • USB video adapters require the computer to have a free USB port.
  • Check which video connections your display has, and select the appropriate USB video adapter.
  • Ensure that the USB video adapter is compatible with your operating system.
  • USB video adapters require your video card to be able to handle an additional display.  This is because USB video adapters work with your onboard or dedicated video card to drive additional displays.  For this reason you are advised to confirm this with your video card manufacturer. 
  • Consider what you will be doing on the additional display.  If you are looking to perform less graphically intensive activities like using Microsoft Office, email, or basic web surfing, you can use any USB video adapter.  If you are looking to perform more graphically intensive activities like high end photo or video editing, you want a USB video adapter with dedicated memory. 

There are a few other important things to note:

  • When using multiple USB video adapters on the same computer, they need to use the same chipset family.  For example, MCT/Trigger, DisplayLink or Fresco.  Note: How many adapters you can use depends on the SKU.
  • You may not be able to use a USB video adapter with an All-In-One computer.  These computers are almost always hardwired to only accept a single display.
  • You may not be able to use a USB video adapter with a touchscreen computer or display.  A mixture of touchscreen and non-touchscreen devices can conflict with the video card. 
  • You should not use a USB video adapter to play video games.  They are not designed for use with video games, and their performance with them is poor at best.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(5 reviews)
3.8 out of 5 stars
  • 5 (3)
  • 4 (0)
  • 3 (1)
  • 2 (0)
  • 1 (1)
Tell us what you think of this product.
Need a little help getting started?

Check out our review guidelines.

1 - 5 of 5 Reviews
Sort
(5 Stars)

Works Great Windows 10

By: DoctorOfDigital - 05/13/2017
I always buy Startech and have for 10+ years two reasons, they have "THE BEST" support and their products like this work. I have a Windows 10 Seventh General Processor with two 27 Inch monitors direct connected and a 17 inch with the Startech.
| Helpful?
(5 Stars)

Another Great StarTech interface

By: Mike Friedman - 06/26/2017
The USB to VGA converter arrived on time, installed easily and has worked flawlessly on a daily basis since. StarTech is my first choice for add-on devices.
| Helpful?
(1 Stars)

Very disappointed

By: wKoza - 01/28/2018
Since MACOS High Sierra, my adapter does not work anymore. I have my two screens and my macbook crashes. I still have the latest driver.
| Helpful?
Sam, Customer Service on 1/29/2018 3:18:39 PM
Thank you for sharing your feedback on USB32VGAPRO. We apologize for the trouble you've been having. If your displays aren't working in MacOS High Sierra (10.13), you may need to enable the driver's functionality in the "Security & Privacy" system preference after installation. In order to do so, please follow this guide from DisplayLink: https://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled We hope this has helped. If you have any further questions or concerns, please reach out to us at https://www.startech.com/support
(3 Stars)

works

By: johhny5 - 01/16/2020
I like the adaptor, the only issue i get is that it always causes my pc to slow down when plugged in, it does the same if using windows or ubuntu
| Helpful?
Matt, Customer Support on 1/31/2020 4:46:34 PM
Thank you for sharing your review of our USB32VGAPRO. It's important to us that our customers have a positive experience with our products and we apologize for the problems you're seeing when using this adapter. The USB32VGAPRO uses the processor, graphics, and RAM to create a USB signal that can be converted to video. This does take resources which is why we state the minimum requirements are a quad-core 2.4GHz (i5 recommended) processor and 4GB RAM. If your PC does not have at least these specifications, you may see performance issues when using the adapter. If you're having problems with a computer that meets or exceeds these requirements, we'd be happy to look into this with you to help find out what's causing this and fix it for you. Our Technical Advisors are available 24 hours a day, 5 days a week and we can be reached at www.startech.com/support.
(5 Stars)

Excellent product. Exceptional customer service

By: JDOO - 03/05/2020
Had an issue installing the driver on MacOS. Used the "CHAT LIVE," support functionality on the website, and was immediately connected to a service representative. Within minutes the unit was working exceptionally. Thank you Nathan! As far as the unit, the picture is clear and the connection seems very stable (no glitches, blackouts etc.) Very pleased with this product and StarTech thus far.
| Helpful?
Feedback Back to top