USB-C Dock - 4K Triple Monitor Laptop Docking Station with Dual DisplayPort & HDMI - 100W Power Delivery - USB-C, 4x USB-A Hub - USB 3.1 Gen 1 Type-C Dock - Windows & MacBook

Laptop Docking Station | Mac, Windows® & Chrome OS™ | 2x 4K 60Hz DP + HDMI

Product ID: DK30CH2DEP

3.1 stars (15 reviews) |
  • FLEXIBLE MONITOR OUTPUTS: USB-C dock supports dual or triple 4K monitor setups w/ up to dual 4K 60Hz on DisplayPort (DP++/DP) and up to 4K 30Hz on HDMI; supports up to 3 extended displays on Macbook Pro/Air with Intel processor or Apple M1 chip
  • 100W POWER DELIVERY: Power & charge USB-C/Thunderbolt 3 workstation laptops & ultrabooks incl. Lenovo X1, ThinkPad P Series, Dell Latitudes, Precision, XPS 15, HP Spectre, Zbook & MacBook Pro 16
  • FULL FEATURE DOCK: USB-C Dock w/ 3 video outputs (DP & HDMI), 100W PD, 4x USB-A & 1x USB-C, gigabit ethernet, headset port, separate speaker/mic audio ports, K-Slot for security & 1m/3.3' USB-C cable
Your price
¥40,476 JPY excl.
¥44,524 JPY incl.

This triple-4K dock for Mac, Windows and Chrome USB-C laptops helps you take productivity to a whole new level. With three 4K video connections, 100W Power Delivery, and 5x USB 3.0 ports, the USB-C dock is perfect for your MacBook, Dell XPS, Chromebook or other USB-C laptop requiring additional ports.  

You can also connect the dock to your USB 3.0 laptop through a USB-A port, using a USB-C to A cable, such as the USB315AC1M(sold separately). Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported. 

Enhance Productivity 

The 4K USB-C docking station lets you create a three-monitor Ultra HD workstation. Connect: 

  • 2x 4K DisplayPort (DisplayLink) at 4096 x 2160 resolution @ 60Hz / 3840 x 2160 @ 60Hz and 
  • 1x 4K HDMI (DP Alt Mode) at 4096 x 2160 resolution @ 24Hz / 3840 x 2160 @ 30Hz 

For high-resolution applications, you can connect the dock to a 5K display at 60Hz, using the two DisplayPort ports. 

100W Power Delivery 

Using a single cable, the USB-C dock will power and charge power-hungry laptops, with up to 100W Power Delivery, and power your peripherals with its 150W power adapter.  

Powerful Connections 

This triple-monitor docking station lets you transform your laptop into a full-sized workstation. It gives you five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl. 1x Fast-Charge port), a Gigabit Ethernet port, headset jack, and separate 3.5 mm audio and microphone ports. 

Enhance Productivity and Device Management with the Connectivity Tools Application

Developed to improve performance and security, Connectivity Tools is the only software suite on the market that works with a wide range of IT connectivity accessories. The software suite includes:

  • Advanced Windows Layout Utility: To setup and save custom windows layouts.

  • Mac Address Pass-Through Utility: To improve network security.

  • USB Event Monitoring Utility: To track and log connected USB devices

  • Wi-Fi Auto Switch Utility: Enabling users to quickly access faster network speeds via wired LAN.

For more information and to download the Connectivity Tools application, please visit:

The TAA compliant DK30CH2DEP is backed by a 3-year warranty and free lifetime technical support.


  • Ideal for 4K video editing or working with high-resolution graphics
  • Work on multiple documents simultaneously in office applications
  • View multiple monitors at a glance, in financial or investment firms
  • Enhanced Power Delivery (100W) supports power-hungry laptops

Partner Numbers

  • SB C&S S6A1000160
  • SYNNEX Japan ZU201TT
  • UPC 065030879996


  • Windows 11 logo
  • Windows 10 logo
  • Windows 8 logo
  • Windows 7 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Chrome OS logo
  • macOS Catalina (10.15) logo
  • macOS Big Sur (11.0) logo
  • macOS Monterey (12.0) logo
Windows® 7, 8, 8.1, 10, 11
macOS 10.9 - 10.12, 10.14 - 10.15, 11.0, 12.0
Ubuntu 18.04, 20.04
Chrome OS™ v55+


Warranty Information Warranty 3 Years
Connector(s) 2 - Connector Type(s) DisplayPort (20 pin)
USB Type-C (24 pin, 5Gbps)
3.5 mm Mini-Jack (3 Position)
1 - Connector Type(s) HDMI (19 pin)
USB 3.0 A (Fast-Charge, 9 pin)
3.5 mm Mini-Jack (4 Position)
Security Lock Slot
3 - Connector Type(s) USB Type-A (9 pin, 5 Gbps)
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Humidity 0~70% RH
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 3
Bus Type USB-C
Industry Standards USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Chipset ID DisplayLink - DL-6950
Genesys Logic - GL3523
Genesys Logic - GL3523S
Texas Instruments - TPS65982
Parade Technologies - PS176
Packaging Information Shipping (Package) Weight 1654.0 g [58.4 oz]
Package Length 32.0 cm [12.6 in]
Package Width 16.0 cm [6.3 in]
Package Height 80.0 mm [3.1 in]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 1x HDMI (DP Alt Mode) - 4096 x 2160p @24Hz / 3840 x 2160p @30Hz
2x DisplayPort (DisplayLink) - 4096 x 2160p @60Hz / 3840 x 2160p @60Hz

1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 @60Hz

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Color Black & Silver
Material Plastic
Product Length 27.0 cm [10.6 in]
Product Width 82.0 mm [3.2 in]
Product Height 3.4 cm [1.3 in]
Weight of Product 382.0 g [13.5 oz]
Power Power Source AC Adapter Included
Power Delivery 100W
Input Voltage 100 - 240 AC
Input Current 2.5 A
Output Voltage 20V DC
Output Current 7.5 A
Center Tip Polarity Positive
Plug Type N
Software OS Compatibility Windows® 7, 8, 8.1, 10, 11
macOS 10.9 - 10.12, 10.14 - 10.15, 11.0, 12.0
Ubuntu 18.04, 20.04
Chrome OS™ v55+
Special Notes / Requirements Note Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.
4K resolution is supported on all 3 video ports. A 4K-capable display is required to achieve 4Kx2K resolution
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions
The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A
DisplayLink docking stations and video adapters support more than one external display on Apple's M1-based Mac. Requires driver installation. Please contact support for a recommendation based on your specific setup.
System and Cable Requirements USB-C enabled computer with an available USB Type-C port
What's in the Box 1 - Included in Package Docking Station
USB-C Cable
Universal Power Adapter (NA/JP, ANZ)
User Manual
Anti-Slip Rubber Pads



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Frequently Asked Questions


Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the website ( You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
  2. Once the download is complete, extract the files from the zip folder. Right-click the or file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).

  1. Download the latest drivers from the website ( You can find the part number and product ID on the product’s packaging.

Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).

  1. Double-click the file.
  2. Double-click the MAC OS folder.
  3. Double-click the appropriate folder for your operating system.
  4. Double-click the DisplayLink Installer 75598.dmg file.
  5. Follow the prompts to install the new drivers. Restart the computer when prompted.
  6. Once Mac OS X has restarted, connect the laptop docking station to your computer.

Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.

To install the DisplayLink Manager app, please follow these steps:

  1. Download the latest driver: [displaylink] mac usb display
  2. Connect the product to both your Mac and the external display
  3. Follow Steps 4 to 4.10 here: DisplayLink Manager App for macOS [external link to]

If the displays still do not work, please review these points:

  • After installing, ensure you have completed Steps 4.4 to 4.9 in the linked article, which includes running the application after installation and selecting “Launch automatically after logging-in”.  This will ensure it starts automatically every time you log-in.
  • On Apple M1-based Macs, you may be prompted to install Rosetta during the DisplayLink install process. This is currently required to allow DisplayLink to work on Apple Silicon Macs.
  • Clamshell and rotation support on macOS Big Sur 11.x with DisplayLink Manager [external link to]


DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.

At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.

For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ:

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit

When you test Ethernet and the laptop docking station, refer to the following FAQ:

When you test sound and the laptop docking station, refer to the following FAQ:

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

Before You Buy

Yes, you can use this laptop docking station to charge a laptop computer. 

For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(15 reviews)
3.1 out of 5 stars
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1 - 15 of 15 Reviews
(1 Stars)


By: Stone Maxwell - 04/01/2019
This product DOES NOT work with my MBP. I purchased several of these for my team and they are having issues. Every day I have to reboot my laptop connected to the docking station because it losses connection. It starts with my screen going black and the associated connected monitors will go black as well. Then it returns after about 10 seconds, but then nothing works that is connected, keyboard, mouse, etc. I have to reboot the machine in order to get it working again. Coming in and out of sleep, hibernate mode, also seems to have some negative effect, where a reboot is necessary. The site says its MAC compatible, but I beg to differ. I'm going back to my dongle i picked up from my local store.
| Helpful?
Stefan, Customer Support on 4/3/2019 2:49:30 PM
We are very sorry to hear the DK30CH2DEP dock is not working on your MacBook Pro. This dock is fully Mac compatible up to the latest version of MacOS so this behavior is not typical. This dock makes use of DisplayLink technology and requires software to use. in some cases, the plug and play software that is auto-installed is not up to date or can experience issues. Please first disconnect the dock from your MacBook. Next, navigate to your Applications and you should find a DisplayLink folder with an uninstall utility inside. Run the utility and please confirm DisplayLink is no longer there, then go to our website and download the latest drivers for your version of MacOS located at under the blue "Support" tab beneath the product picture. If you encounter issues after installing the most up to date drivers, please contact our support available 24 hours a day 5 days a week by calling 1 800 265 1844 or clicking the green "Chat Live" button at the top left of the site.
By: Frank81 - 11/12/2021
External monitors weren't working with my MBP either, then I installed the drivers and they worked. However there is flickering, now and then, which I don't get if I use other adapters. 600+ CAD and not getting what a 50 CAD device can deliver instead...
| Helpful?
(5 Stars)

Ordered for large Cyber Security Company

By: IT Specialist - 09/23/2019
We started purchasing these for our organization 2 Quarters ago and they work GREAT! Enough USB ports for peripherals, enough power delivery over TB3 to sustain even our high powered workstations (Dell Precision 5500 Series) and it works with our Dev teams MacBook Pro (Touchbar) systems. we ordered about 100 of these in all from our partner and I believe that we only ended up with a single defective unit.
| Helpful?
(3 Stars)

Great dock, won't power my laptop

By: Ynaught - 11/13/2019
This dock works GREAT, but only if I keep my laptop's power supply plugged in 100% of the time. Initially, we were about to return the dock (it appeared to continuously reboot) until I tried plugging my laptop power in. It's worked great since, with and without the provided drivers. My laptop came with a 90W power supply. I had fully expected to be able to power my laptop through the dock and am fairly disappointed in its inability (and lack of specification!!!). I don't know how a customer would gauge whether this could power their laptop - good luck!
| Helpful?
Matt, Customer Support on 11/22/2019 4:18:55 PM
Thank you for sharing your review of our DK30CH2DEP. This dock does support 100W power delivery but requires your computer support power delivery as well. If your computer does not support power delivery, then it can't accept the power that the dock is providing. We'd be happy to look into this with you to help confirm what might be causing the problems with power and get this working for you. Please feel free to contact us at where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(1 Stars)

DisplayLink is terrible

By: wingdagger - 12/05/2019
If I connect to my 4K monitor through this dock, then I lose the HiDPI display options on my Mac. I can choose either 4K or 1080p. The former makes the text too small and the latter makes everything too big. If I connect directly from my Mac from USB-C to DisplayPort on the Monitor then I have options for scaling the Text, but if I connect to DisplayPort via this Dock, then I lose that option to scale the Text. This product is not good. I think DisplayLink is the problem. It's "recording" my screen with a driver system extension and propagating that through the dock to the display. This is creating an artificial software produced signal instead of using the built-in graphics.
| Helpful?
Matt, Customer Support on 12/10/2019 8:54:27 AM
It's important to us that our customers have a positive experience with our products and we apologize for the problems you're seeing when our DK30CH2DEP is connected to your computer. DisplayLink shouldn't stop you from being able to choose other options for your Mac display and we'd like to help fix this for you. When you open Display Preferences, if you hold down the Option key while clicking on Scaled it should give you all of the extra resolutions that you no longer see once the dock is plugged in. If you require any assistance please do not hesitate to contact us directly at where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(3 Stars)

Two in stead of three monitors

By: earvdl2 - 12/15/2019
A very nice device with a lot of functionality. Most is working properly. Also the two Displayport connections work fine. Unfortunately the hdmi doesn't. At least in combination with my MSI GF63 8RC notebook.
| Helpful?
Matt, Customer Support on 12/20/2019 3:43:20 PM
Thank you for sharing your review of our DK30CH2DEP. Unfortunately, the reason that the HDMI port isn't working is because that port requires DP-Alt (DisplayPort Alternative) mode from the USB-C port on the host computer and the USB-C port on the MSI GF63 8RC is a USB 3.1 Gen 1 data port and doesn't provide video. The DisplayPorts on the dock use DisplayLink technology to convert a USB data signal to video. If you need assistance finding a different way to connect three monitors to your computer we'd be happy to help you find one that does not use DP-Alt mode. You can contact us at where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(5 Stars)

Works Perfectly

By: DrKevin - 01/06/2020
It does exactly what it says it will do. Perfectly. After unsuccessfully trying to get 2 different Dell docks to work with a Dell Inspiron, I switched to the DK30CH2DEP and have enjoyed perfect performance. I recommend this product.
| Helpful?
(4 Stars)

Works quite well but can’t be updated on Mac

By: Mtl514 - 02/03/2020
Be careful, it is NOT possible to update this product firmware using a Mac system, even if the last update fixes a bug with Mac. Firmware upgrade has to be done using Windows. Got an explanation from the StarTech support team but in my opinion, this fact should be mentioned in product documentation as many users may not have access to a Windows system.
| Helpful?
(1 Stars)

Worse Experience for $300

By: Frankie7 - 03/10/2020
I bought this thinking it would be the perfect dock for my new macbook pro. I was wrong. The capability is horrible. Almost all of my adobe software does not run appropriately when I am plugged into the dock and every time I unplug from the dock I have to restart my laptop. Now when I am plugged in my computer does not recognize the graphics card that I paid for. I wish I could return this but of course I cant. DO NOT BUY
| Helpful?
Matt, Customer Support on 3/10/2020 3:47:25 PM
Hello Frank, We apologize for the difficulties you're experiencing when using our DK30CH2DEP with your MacBook Pro. This dock uses DisplayLink for two of the displays which limits the functionality of the displays and can cause issues with programs like Adobe or video games that require Hardware Acceleration. USB docks and adapters are not compatible with hardware acceleration because they are converting a USB data signal into video so the communication needed for hardware acceleration can't be done. If you purchased the dock directly on our website, we offer a 30-day return policy and would be happy to speak with you about returning the dock and helping you find one that works over Thunderbolt 3 and allows Hardware Acceleration. You can contact us at where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
(1 Stars)

HDMI port limitation is not clearly spelled out.

By: MartyMehdi - 03/27/2020
I bought this product back in August 2019 in anticipation of purchasing a large 4K Monitor to connect as my third monitor. The HDMI port of this product did not work and after many hours of troubleshooting I called customer service who informed me that this model dk30ch2dep HDMI port only works with a connection to a laptop that 1. has USB-C input AND 2. the laptop that supports DPA mode. This was not clearly spelled out in the description, you would have to click and deep dive further down on their website to see this limitation.
| Helpful?
Matt, Customer Support on 4/1/2020 11:47:12 AM
Hello Marty, We apologize for any confusion when purchasing our DK30CH2DEP. While we were unable to find when you purchased this dock, we'd like to advise that we do have updated bullet points for this product that show the HDMI port requires DP-Alt (DisplayPort Alternative) mode which is only available over USB-C. This is also why the dock only comes with a USB-C cable and not a USB-A cable.
(5 Stars)

Wonderful Dock

By: HappyCustomer - 05/22/2020
This is my second TRIPLE Monitor dock. Moved my first one to a remote office I use and upgraded to this one to have USB-C charge cable for my MacBook Pro. I had a small glitch with the driver BUT the 24 hour support was amazing. I called after midnight and Brandon listened and the took me through a series of troubleshooting steps. In no time I was up and going and issue resolved. Thanks for the superb support and for the knowledgeable process. That was an unexpected surprise the night before I really needed a fully functional office again. I recommend the product and the customer support. Thank you.
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(1 Stars)

Very little Mac support

By: bradc - 08/19/2020
This dock does not support clamshell mode (closing your laptop while using external monitors) and you cannot calibrate monitors that use DisplayPort (so forget about using dual displays since it only has one HDMI out). For a dock this price, you would expect it to be perfect, but every time an issue is raised or a feature is missing they blame Apple or say "It is planned, but we don't have a timescale for releasing it" If all you want is an expensive way of adding a bunch of USB ports to your mac, this will work (but I suggesting finding a cheaper one on Amazon).
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Malcolm, Customer Support on 8/19/2020 3:55:23 PM
Drivers are developed by DisplayLink, the maker of the chip used in this docking station. Certain limitations are as result of OS constraints, and some may be resolved through a future OS or driver update. We apologize certain features aren't currently available in our dock, but please check our latest driver downloads in case this changes with a future driver release by DisplayLink.
(5 Stars)

Works Great with Dual [email protected] Monitors

By: STRICQ - 11/09/2020
This is the third dock I attempted to get working with my HP zBook G5. It's also the first one that works perfectly. I run 2 2K (2560x1440 at 120Hz) monitors with no issues. All USB ports work, laptop charging, Ethernet, all work. I don't move my laptop often, but when I do, I absolutely love that I only have one cable to unplug and done.
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(4 Stars)

Great! But improvements are wanted!

By: BRogers - 01/17/2021
My company picked up one of these for me a while back and It's been a workhorse. Pros: 1. Plenty of ports 2. Second USB-C port 3. Quick charge port on the right side. 4. 3 functioning monitors! Cons: 1. No ports in front. Could use more than the single side-port. 2. The DP passthrough goes to the HDMI 2.0 port rather than a DisplayPort output. 3. DisplayPort ouputs are on their own controller - making them less ideal for latency and high bandwidth streams. (Gaming) 4. Sometimes it'll bug out and I'll need to reset the device and my computer. (1/month or two)
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Stacey, Customer Support on 1/18/2021 11:53:58 AM
We appreciate your detailed review and feedback. The DK30CH2DEP is designed for office and other standard uses. The DisplayLink chip used in the DK30CH2DEP is not intended for gaming.
(2 Stars)

only 2 monitors display using my chromebook

By: conway1308 - 05/02/2021
I just bought this and hooked it up to my chromebook Version 91.0.4472.25 asus c302c. Only the 2 monitors display and the native monitor. Otherwise everything else seems to work fine. Disappointed.
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Dan, Customer Support on 5/4/2021 7:42:23 AM
We apologize that things are not working for you right now. We are reaching out to see if we can help resolve the display issue.
(5 Stars)

Great docking station

By: Andrea - 08/24/2021
This is an excellent option for my home office setup. It's consistent and reliable.
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