Product ID: DK30CHDDPPD
This dual-monitor USB-C™ dock transforms your MacBook or Windows® laptop into a dual Ultra HD 4K workstation, with support for 4K DisplayPort and HDMI monitors. It gives you all the connections to create a fully capable workstation, including an SD™ card reader slot.
The USB-C docking station features USB Power Delivery 2.0 (60W), to power and charge your laptop as you work. It’s the perfect companion for your MacBook Pro or other Thunderbolt™ 3 equipped laptop.
The USB-C dock expands the display capabilities of your laptop across two Ultra HD 4K monitors. It enables DisplayLink® and USB-C DP Alt Mode to allow dual 4K video output to HDMI and DisplayPort 4K monitors. With the dual-4K dock, you can connect:
The dock provides direct access to your SD memory cards or microSD™ cards (with adapter). The SD card slot can also be used for additional storage and backup through macOS X Time Machine or Windows 10 File History.
The dock provides four USB 3.0 (Type-A) ports to connect your peripherals, including a USB 3.0 fast-charge and sync port, a Gigabit Ethernet port, and a combined 3.5 mm audio and microphone port.
Compatible with Mac and Windows, this universal dock works with USB-C and Thunderbolt 3 enabled laptops.
The DK30CHDDPPD, includes a free Windows® application that enables you to better manage your enterprise network security. When you connect to your network through the ethernet port of the dock, the computer’s MAC address is typically not broadcast to the network, as your network only sees the MAC address of the docking station. However, the StarTech.com MAC Address Changer or Cloning software enables the USB-C dock to use MAC address spoofing of the connected Windows laptop rather than the MAC address of the dock itself. This ensures your network administrators have full visibility of each device on the network and can monitor and limit activity accordingly. To request access to our MAC Address Changer utility, please contact our Technical Support Department by phone, live chat, or e-mail.
The DK30CHDDPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support.
|Warranty Information||Warranty||3 Years|
|Connector(s)||1 - Connector Type(s)||DisplayPort (20 pin)|
|HDMI (19 pin)|
|USB Type-C (24 pin) USB 3.0 (5Gbps)|
|USB 3.0 A (Fast-Charge, 9 pin)|
|3 - Connector Type(s)||USB Type-A (9 pin) USB 3.0 (5 Gbps)|
|1 - Connector Type(s)||RJ-45|
|3.5 mm Mini-Jack (4 Position)|
|SD / MMC Slot|
|Environmental||Operating Temperature||0°C to 60°C (32°F to 140°F)|
|Storage Temperature||-20°C to 60°C (-4°F to 140°F)|
|Industry Standards||USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
|Chipset ID||DisplayLink - DL-5700
Genesys Logic - GL3215
VIA Labs - VL813
Texas Instruments - TPS65983
|Packaging Information||Shipping (Package) Weight||2.9 lb [1.3 kg]|
|Package Length||10.6 in [27 cm]|
|Package Width||6.1 in [15.5 cm]|
|Package Height||3.5 in [90 mm]|
|Performance||Maximum Data Transfer Rate||5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
|Maximum Digital Resolutions||HDMI (DP Alt Mode) - 3840 x 2160p @30Hz
DisplayPort (DisplayLink) - 3840 x 2160p @30Hz
Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
|Type and Rate||USB 3.0 - 5 Gbit/s|
|Memory Media Type||SD/MMC (Secure Digital/Multimedia Card)|
|Compatible Networks||10/100/1000 Mbps|
|Memory Media Type||SDHC (Secure Digital High Capacity)|
|Full Duplex Support||Yes|
|Memory Media Type||SDXC (Secure Digital eXtended Capacity)|
|microSD (Micro Secure Digital) (adapter required)|
|microSDHC (Micro Secure Digital High Capacity) (adapter required)|
|microSDXC (Micro Secure Digital eXtended Capacity) (adapter required)|
|General Specifications||Supports SD 4.0 and UHS-II (Ultra High Speed) for high speed file transfers, with bus speed up to 312MB/s|
|Physical Characteristics||Color||Black & Silver|
|Cable Length||39.4 in [100 cm]|
|Product Length||8.7 in [22 cm]|
|Product Width||3.1 in [80 mm]|
|Product Height||1.0 in [25 mm]|
|Weight of Product||9.2 oz [261 g]|
|Power||Power Source||AC Adapter Included|
|Input Voltage||100 - 240 AC|
|Input Current||2 A|
|Output Voltage||20V DC|
|Output Current||5 A|
|Center Tip Polarity||Positive|
|Software||OS Compatibility||Windows® 7, 8, 8.1, 10
macOS 10.11 - 10.12, 10.14 - 10.15, 11.0
Chrome OS™ v55+
|Special Notes / Requirements||Note||Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.|
|System and Cable Requirements||USB-C enabled computer with an available USB Type-C port|
|Note||4K resolution is supported on both video ports. A 4K-capable DisplayPort or HDMI display is required to achieve 4Kx2K resolutions|
|USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps|
|The card reader supports popular SD cards (SDSC, SDHC and SDXC including UHS cards), and is backwards compatible with older SD card versions. The card reader will also support microSD™ and miniSD™ (with adapter) and MMCmobile™, RS-MMC™ and MMCplus™ (with adapter).|
|What's in the Box||1 - Included in Package||docking station|
|universal power adapter (NA/JP, ANZ)|
Eliminate clutter by connecting your PC directly to an HDMI display
Connect your HDMI® monitor or HDTV to a DisplayPort® equipped computer
Turns a 3.5mm audio output port into two distinct ports – one 3.5mm headphone jack and one 3.5mm microphone port
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Laptop docking station
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
To arrange extended displays on Windows 10, complete the following.
To arrange extended displays on macOS, complete the following.
Yes, you can use this laptop docking station to charge a laptop computer.
For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.
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