Product ID: ST3300GU3B
The ST3300GU3B Portable USB 3.0 Hub is TAA compliant features an integrated GbE port, enabling you to expand your laptop connectivity by adding three external USB 3.0 ports, as well as a Gigabit network port via a single USB 3.0 connection. This hub is an ideal laptop accessory for your Microsoft Surface™ Pro 4, Surface Pro 3, Surface Book, Dell™ XPS 13, and many other devices.
The hub merges Gigabit network support and USB 3.0 hub access into lightweight yet sturdy aluminum casing, providing vital connectivity ports that are often limited or nonexistent on modern mobile computers, while remaining compact and travel-friendly. Plus, with an attached USB 3.0 host connection cable there’s no need to carry a separate cable with you, so you can tuck the hub neatly into your laptop bag for maximum portability.
For faster and more consistent network connections, the integrated Ethernet port leverages the 5Gbps capabilities of the USB 3.0 interface to provide wired Gigabit access that is fully compatible with IEEE 802.3/u/ab standards. Plus, the GbE port supports Wake-on-LAN (WOL), so you can remotely wake your computer over your network.
An ideal laptop accessory, this mobile USB hub is great for connecting low-power peripherals like a mouse, keyboard or USB flash drive, and also includes a universal power adapter for connecting devices such as external hard drive enclosures.
Backed by a StarTech.com 2-year warranty and free lifetime technical support.
Warranty Information | Warranty | 2 Years |
---|---|---|
Auto-Negotiation | Yes | |
Connector(s) | 3 - Connector Type(s) | USB Type-A (9 pin) USB 3.0 (5 Gbps) |
1 - Connector Type(s) | RJ-45 | |
USB Type-A (9 pin) USB 3.0 (5 Gbps) | ||
Environmental | Operating Temperature | 0°C to 50°C (32°F to 122°F) |
Storage Temperature | -10°C to 75°C (14°F to 167°F) | |
Humidity | 0~85% RH (Non-Condensing) | |
Hardware | USB-C Device Port(s) | No |
USB-C Host Connection | No | |
Fast-Charge Port(s) | No | |
Ports | 3 | |
Interface | USB 3.0 | |
USB 3.1 Gen 1 | ||
RJ45 (Gigabit Ethernet) | ||
Bus Type | USB 3.0 | |
Industry Standards | IEEE 802.3, IEEE 802.3u, IEEE 802.3ab | |
IEEE 802.3az Energy-Efficient Ethernet, IEEE 802.3x Flow Control, 802.1q VLAN Tagging, 802.1p Layer 2 Priority Encoding | ||
USB 3.0 - Backward compatible with USB 2.0 and 1.1 | ||
Chipset ID | Genesys Logic - GL3522 ASIX - AX88179 |
|
Indicators | 1 - LED Indicators | Link |
Activity | ||
Packaging Information | Package Height | 2.1 in [53 mm] |
Package Length | 6.0 in [15.2 cm] | |
Shipping (Package) Weight | 13.2 oz [374 g] | |
Package Width | 8.5 in [21.7 cm] | |
Package Quantity | 1 | |
Performance | Maximum Data Transfer Rate | 5 Gbps (USB 3.0) 2 Gbps (Ethernet; Full-Duplex) |
Type and Rate | USB 3.0 - 5 Gbit/s | |
Flow Control | Full duplex flow control | |
Compatible Networks | 10/100/1000 Mbps | |
Auto MDIX | Yes | |
Full Duplex Support | Yes | |
Jumbo Frame Support | 4K max. | |
Physical Characteristics | Form Factor | Compact |
Weight of Product | 2.2 oz [62 g] | |
Color | Black | |
Material | Aluminum | |
Cable Length | 5.8 in [14.8 cm] | |
Product Length | 3.4 in [87 mm] | |
Product Width | 1.7 in [43 mm] | |
Product Height | 0.6 in [14 mm] | |
Power | Power Source | AC Adapter Included |
Input Voltage | 100 - 240 AC | |
Input Current | 0.5 A | |
Output Voltage | 5 DC | |
Output Current | 2 A | |
Center Tip Polarity | Positive | |
Plug Type | H | |
Power Consumption (In Watts) | 10 | |
Software | OS Compatibility | Windows® XP, Vista, 7, 8, 8.1, 10 Windows Server® 2003, 2008 R2, 2012, 2012 R2, 2016, 2019 macOS 10.6 to 10.15 Chrome OS™ Linux 2.6.x to 4.11.x LTS versions only |
Special Notes / Requirements | System and Cable Requirements | Available USB 3.0 port |
Note | If connected to a USB 2.0 host port, performance may be limited | |
What's in the Box | 1 - Included in Package | Aluminum USB 3.0 Hub w/ GbE Adapter |
Universal Power Adapter (NA/JP, EU, UK, ANZ) | ||
Driver CD | ||
Instruction Manual |
Add 2 SuperSpeed USB 3.0 ports to your PCI Express-enabled PC
Add 2 SuperSpeed USB 3.0 ports with SATA power to your PCI Express-enabled PC
Add four USB 3.0 ports with four independent channels, LP/SATA power, and charging support to your PC through a PCI Express slot
Extend your SuperSpeed USB 3.0 cable by up to an additional meter
We are always ready to assist you with any questions you may have.
Live Chat (opens in new window)We are always ready to assist you with any questions you may have.
Live Chat (opens in new window)Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).
To install the driver:
Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).
Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).
To install the driver:
Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).
Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).
Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).
Note: The Select your device’s type from the list below screen does not appear on all systems. If you do not see this screen, skip this step.
Note: To view your system type, click Start. Right-click Computer, and then click Properties.
Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).
Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).
Note: The Hardware Type screen does not appear on all systems. If you do not see this screen, skip this step.
Note: To view your system type, click Start. Right-click Computer, and then click Properties.
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings. You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to (whether it is a router, switch, or computer) must also be able to perform at the same speed.
Note: You must log in as the local administrator before you continue.
To open Device Manager:
When you troubleshoot issues with a USB hub, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
USB A-to-B cable
Computer USB port
USB peripheral(s)
To test your setup components, try the following:
Use the USB cable and USB peripheral(s) in another setup to see if the problem is with the components or the setup.
Use a different USB cable, USB port, and USB peripheral in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the hub, make sure that you do the following:
If a power adapter is included, provide power to the USB hub.
Attach a USB peripheral. The USB hub will not appear in any hardware listings on your system, but USB devices do appear when they are connected.
Install the drivers for the USB peripheral.
Install the latest drivers for the USB controller and motherboard chipset.
Note: No drivers or software are required for the USB hub to work with your operating system. The USB hub works independently of software and works with any operating system.
When testing your USB peripherals, make sure that you do the following:
If required, attach external power.
Confirm that the peripheral works on a standard USB port.
If the USB peripheral(s) can be detected on a standard USB port and not on the hub, do the following:
Use a new USB A-to-B cable.
Test your setup using basic USB peripherals, such as a keyboard or mouse.
Test using another USB port.
If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 10 / 8
Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.
Windows 7 / Vista
Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.
Windows XP
Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.
StarTech.com does not support a Preboot Execution Environment (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met:
Virtual local area network (VLAN) tagging requires that the network interface card (NIC) and the router or switch that you use support protocol IEEE 802.1q.
Depending on the NIC, you can set your VLAN ID in Device Manager. Not all NICs that support VLAN tagging have this option.
Setting your VLAN ID in Device Manager
Note: Log in as the local administrator before continuing.
To open Device Manager:
Setting up your VLAN Tagging and Setting a VLAN ID
How you perform this task depends on your router or switch. Consult the manual or manufacturer of your router or switch for more details.
In your router or switch, you can VLAN tag a device by the VLAN ID if you set one previously, or by the MAC address of the computer. Your router or switch will list all IP devices by MAC address.
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To confirm that the Mac OS detects your expansion card, complete the following:
Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
To confirm that Windows detects your USB device, complete the following:
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
It is possible to use some USB hubs without a power supply, however, doing so may prevent the USB hub or certain high-power USB peripherals from operating. It is always recommended to use an included power supply with a USB hub when possible.
When a power adapter is not used on a hub that comes with a power adapter, power is drawn from the USB port on the computer and then divided between the ports on the hub. This reduces the power delivery to individual ports and high-powered USB peripherals, such as external hard drives, may not start.
On USB hubs that can use a power adapter, more power can be supplied to USB ports than what is possible with a single USB port.
If your USB peripherals require power adapters, they probably do not require power from the USB port and can be used on a USB hub without a power adapter. With USB peripherals that use power adapters, the USB ports on the hub are only used for data transfer and do not draw power from the hub.
USB peripherals that require low power (for example, keyboards and mice) can be used on hubs without a power adapter, in conjunction with other low-power USB peripherals. In this case, power is drawn from the computer's USB port, as described above.
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