StarTech.com offers three RMA options:
If you purchased your product directly from StarTech.com within the last 30 days, you can request a refund for the cost of the product. Your refund will be issued 2 to 5 business days after StarTech.com receives the original product. If you purchased your product through one of our partners, you will need to contact the original place of purchase to request a refund.
You can choose to replace your product with a new unit, subject to stock availability. If the original product was discontinued and is no longer available, StarTech.com reserves the right to replace the product with a product of equivalent performance. StarTech.com will ship out your replacement product 2 to 5 business days after StarTech.com receives the original product.
You can select the Cross-ship option and have a replacement product sent to you right away. To have a product cross-shipped to you, you have to provide a credit card to be charged for the full cost of the replacement product. This charge will be refunded in full 2 to 5 business days after StarTech.com receives the original product.