Customer Support FAQs

When will a product be available if it is on back order?

To get an update on when products are expected to be back in stock, complete the Sales Inquiry form.

Note: Make sure that you provide the order number (if applicable) and a product ID.

The Customer Service Advisory team will provide you with the next shipment date. If you have placed an order for a product on back order and the estimated time of arrival does not work for you, you can cancel your order.

Note: If a product that you want to order is on back order, you can check with resellers for product availability and purchase it from them. For more information, see the Where can I buy products FAQ.

Back to top