Customer Support FAQs

How do I pick up my order at a location?

You can pick up your order at locations in  the United States, and the United Kingdom. To make sure that your order is held at one of those locations, complete the following:

  1. Complete steps 1 to 6 in How do I place an order online?.
  2. In the Billing and Shipping Information section, under Special Shipping Instructions or Comments, indicate that the order will be picked up at a location.
  3. Complete steps 7 to 10 in How do I place an order online?.

Depending on the shipping address that you entered, shipping charges may show up on your order when you provide your payment information. These charges will be manually canceled by the Customer Service Advisory team when your order is processed.

After your order is processed, the Shipping Department requires 2 hours to get the order ready for pickup. When the order is ready for pick up, you will receive an Order Confirmation email from

Note: A rush fee of $10.00 is applied to orders that require a turnaround of less than 2 hours. If you require a rush pick up, please indicate this in the Special Shipping Instructions or Comments field. 

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