Customer Support FAQs

My organization is tax exempt; how do I make sure my order is processed without taxes?

To make sure that your first order is processed without taxes and that your account is set up with tax-exempt status for all future purchases, complete the following steps:

  1. Complete steps 1 to 6 in How do I place an order online?
  2. On the Billing and Shipping Information section under Special Shipping Instructions or Comments indicate that your company is a tax-exempt organization.
  3. Email or fax a copy of your Tax Exempt Certificate to [email protected] or 1-519-455-9425.
  4. Complete steps 7 to 10 in How do I place an order online?

Note: Depending on the state that you are ordering in, taxes may show up on your order when you click Next: Place Order. When the Customer Service Advisory team receives your Tax Exempt Certificate, they will remove the taxes before releasing your order. Your credit card is authorized for the amount including the taxes, but it will only be charged the amount excluding the taxes.

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