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Product FAQs

Before You Buy

I’m not seeing a video signal on the display. How do I fix this?

  1. The power adapter may not be connected at the correct unit or may not be connected at all.  Please check your product manual to see where your power adapter has to be positioned.
  2. An adapter to another video signal may be connected to the Transmitter or Receiver unit.  Please avoid any converters for the initial setup.
  3. The Cat 5 or 6 cable coming from the transmitter or receiver unit may be connected to a network switch.  Some of our video extenders will work in this configuration, but others will not. Please check your product manual to see if your model can be used connected to an IP network. For the initial setup, avoid connecting the Cat 5 or 6 cables to any network switch, hub, or router.
  4. The category of Unshielded Twisted Pair (UTP) cables may not meet StarTech.com’s requirements. Ensure at least Cat 5, 5e, or six cables are used, and they have eight wires. Some Cat 5 cables only have four wires. If using Cat 6 cables, be aware they have more twists per foot, so you may have to use shorter cable lengths if using Cat 6 cabling between your video extenders.
  5. Bundling up the UTP cabling connected to the extenders can cause crosstalk, which will prevent the video signal from showing on the display.  Unwrapping the cable should resolve this issue.
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