Product ID: USB31000SW
The USB31000SW USB 3.0 to Gigabit Ethernet Adapter adds a single RJ45 Ethernet port to a USB-enabled computer system, with support for Gigabit network connections at full bandwidth when used with a USB 3.0 host connection, unlike USB 2.0 adapters.
This compact USB 3.0 network adapter is backward compatible with older USB 2.0/1.x computer systems (speed limited by USB bus), making it the ideal portable replacement network adapter or laptop accessory. Plus, with support for features such as Jumbo Frames, VLAN tagging and Wake on LAN (WOL), the adapter offers versatile Gigabit network performance for home and business users alike.
The USB31000SW USB 3.0 Gigabit adapter is backed by a StarTech.com 2-year warranty and free lifetime technical support.
Warranty Information | Warranty | 2 Years |
---|---|---|
Connector(s) | 1 - Connector Type(s) | RJ-45 |
USB Type-A (9 pin) USB 3.0 (5 Gbps) | ||
Environmental | Operating Temperature | 0°C to 40°C (32°F to 104°F) |
Storage Temperature | -20°C to 60°C (-4°F to 140°F) | |
Humidity | < 80% RH | |
Hardware | Ports | 1 |
Interface | RJ45 (Gigabit Ethernet) | |
Bus Type | USB 3.0 | |
Industry Standards | IEEE802.3i, IEEE 802.3u, IEEE 802.3ab, IEEE 802.3az, IEEE 802.1q VLAN tagging | |
Chipset ID | ASIX - AX88179 | |
Indicators | 1 - LED Indicators | Activity (Yellow) |
Link (Green) | ||
Packaging Information | Package Height | 1.8 in [45 mm] |
Package Length | 5.2 in [13.3 cm] | |
Shipping (Package) Weight | 4.2 oz [119 g] | |
Package Width | 6.4 in [16.2 cm] | |
Package Quantity | 1 | |
Performance | Max Distance | 100 m / 330 ft |
Type and Rate | USB 3.0 - 5 Gbit/s | |
Compatible Networks | 10/100/1000 Mbps | |
Auto MDIX | Yes | |
Full Duplex Support | Yes | |
Jumbo Frame Support | 4K max. | |
Physical Characteristics | Form Factor | Attached Cable |
Weight of Product | 1.0 oz [27 g] | |
Color | White | |
Material | Plastic | |
Product Length | 8.3 in [21 cm] | |
Product Width | 1.0 in [26 mm] | |
Product Height | 0.6 in [15.5 mm] | |
Software | OS Compatibility | Windows® XP, Vista, 7, 8, 8.1, 10 Windows® Server 2003, 2008 R2, 2012, 2012 R2, 2016, 2019 macOS 10.6 to 10.15 VLAN tagging is currently not supported in macOS Linux Kernel 2.6.25 to 4.11.x LTS Versions only |
Special Notes / Requirements | System and Cable Requirements | Available USB port |
What's in the Box | 1 - Included in Package | USB 3.0 Gigabit Adapter |
Driver CD | ||
Instruction Manual |
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We are always ready to assist you with any questions you may have.
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Live Chat (opens in new window)Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).
To install the driver:
Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).
Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).
To install the driver:
Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).
Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).
Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).
Note: The Select your device’s type from the list below screen does not appear on all systems. If you do not see this screen, skip this step.
Note: To view your system type, click Start. Right-click Computer, and then click Properties.
Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).
Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).
Note: The Hardware Type screen does not appear on all systems. If you do not see this screen, skip this step.
Note: To view your system type, click Start. Right-click Computer, and then click Properties.
Download the latest drivers from the StarTech.com website at www.startech.com/Support. The part number and product ID are on the product packaging.
Note: Mac OS X usually saves the files to the Downloads folder that is associated with your user account and is located on the drive where Mac OS X is installed (for example, Macintosh HD\Users\your_name\Downloads).
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Updated Big Sur (11) drivers have not been provided to us by ASIX, the manufacturer of the chipset used in this product. In order to fully use this product on your computer the only option is to remain on Catalina (10.15) or an earlier supported version. We apologize for the inconvenience, but this product is currently unsupported in macOS Big Sur (11). No timeline for a possible update is available.
When you troubleshoot issues with a network adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
To test your setup components, try the following:
When you test your cables, it is recommended that you do the following:
When you test the Ethernet cables, network devices, and computer system, it is recommended that you do the following:
If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings. You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to (whether it is a router, switch, or computer) must also be able to perform at the same speed.
Note: You must log in as the local administrator before you continue.
To open Device Manager:
If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 10 / 8
Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.
Windows 7 / Vista
Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.
Windows XP
Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.
StarTech.com does not support a Preboot Execution Environment (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met:
Virtual local area network (VLAN) tagging requires that the network interface card (NIC) and the router or switch that you use support protocol IEEE 802.1q.
Depending on the NIC, you can set your VLAN ID in Device Manager. Not all NICs that support VLAN tagging have this option.
Setting your VLAN ID in Device Manager
Note: Log in as the local administrator before continuing.
To open Device Manager:
Setting up your VLAN Tagging and Setting a VLAN ID
How you perform this task depends on your router or switch. Consult the manual or manufacturer of your router or switch for more details.
In your router or switch, you can VLAN tag a device by the VLAN ID if you set one previously, or by the MAC address of the computer. Your router or switch will list all IP devices by MAC address.
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To confirm that Windows detects your USB device, complete the following:
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
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