Support

Product FAQs

Troubleshooting

The Gigabit media converter is not showing an active link on the copper side. How do I fix this?

  1. You may not get a connection if you connect a Gigabit Fiber Media Converter to a 10/100 copper Ethernet port.
  2. Make sure the entire link-chain is physically connected, so there is no device left unplugged.
  3. Try manually setting the Ethernet port connected to the Media Converter to 100Mbps instead of auto-negotiate.