Dual-Port USB-C Card - 10Gbps per port - 2x USB-C - USB 3.1 - PCIe

Add two 10Gbps USB Type-C ports to your computer, through a PCI Express slot

Product ID: PEXUSB312C2

3.5 stars (2 reviews) |
  • Transfer files and access USB 3.1 devices faster, with up to 10Gbps throughput
  • Get set for the future of universal connectivity, by adding two USB-C ports to your computer
  • Optional SATA power connector provides up to 900mA per USB port
Your price
$84.99CAD
Where to buy StarTech.com products Where to buy

This USB 3.1 card lets you add two USB-C™ ports to your computer, through a PCI Express slot. It enables you to upgrade your current system by adding two USB 3.1 Gen 2 ports to your computer and giving you access to data transfer speeds up to 10Gbps.

With the addition of two USB Type-C™ ports, you can rest assured your computer is compatible with the growing popularity of USB-C peripherals.

Faster USB performance

By adding 10Gbps USB ports to your computer, you can harness the speed of USB 3.1 Gen 2 and rest assured you’re ready for both current and future high-bandwidth USB-C devices.

With higher data throughput support, this USB 3.1 PCIe card is a necessity for external drives, drive enclosures, and many other USB 3.1 peripherals. Plus, the USB card includes an optional SATA power connector to connect to your system power supply and deliver up to 900mA of power per port to USB 3.1 bus-powered devices (500mA for USB 2.0). The card is ideal for use with large external storage solutions.

Compatible with older USB devices

The card is backward compatible with USB 3.0 (5Gbps) and USB 2.0 (480mbps) devices. You can add the card now for use with newer USB-C devices, while still connecting your existing USB peripherals using a variety of USB-C cables and adapters.

Easy installation

The USB 3.1 card is compatible with a broad range of Windows® and Linux® operating systems. Plus, the high-quality card includes both standard-profile and low-profile brackets, making it easy to install in full or small form-factor PCs and servers.

The PEXUSB312C2 is backed by a StarTech.com 2-year warranty and free lifetime technical support.

Applications

  • Upgrade an older PCIe equipped desktop from USB 3.0/2.0 to USB 3.1 Gen 2 (10Gbps)
  • Expand the USB capabilities of your system with two USB-C ports, or install the card as a vital hardware component when building a new PC
  • Ideal for file backups, video editing, and data recovery, using high-bandwidth USB 3.1 Gen 2 external storage solutions

Partner Numbers

  • Ingram Micro Canada 5186DU
  • Tech Data Canada 9231XZ
  • ASI Distribution Canada 204086
  • D&H Canada PEXUSB312C2CA
  • UPC 065030871174

Compatibility

  • Linux logo
  • Windows 8 logo
  • Windows 7 logo
  • Windows 10 logo
  • Windows Server 2012 logo
  • Windows Server 2016 logo
  • Windows Server 2019 logo
Windows® 7, 8, 8.1, 10
Windows Server® 2008 R2, 2012, 2016, 2019
Linux® 3.5 to 4.11.x LTS version only

Specifications

Warranty Information Warranty 2 Years
Connector(s) 1 - Connector Type(s) PCI Express x4
1 - Internal Ports SATA Power (15 pin)
2 - External Ports USB Type-C (24 pin) USB 3.1 (10Gbps)
Environmental Operating Temperature 5°C to 50°C (41°F to 122°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Humidity 20~80% RH
Hardware Ports 2
Interface USB 3.1 Gen 2
Bus Type PCI Express
Card Type Standard Profile (LP bracket incl.)
Port Style Integrated on Card
Industry Standards USB 3.1 Specification Rev. 1.0
USB Specification Rev. 2.0
PCI Express Base Specification Rev. 3.0
Intel xHCI Specification Rev. 1.1
UASP (USB Attached SCSI Protocol) Rev. 1.0
Chipset ID ASMedia - ASM2142
Packaging Information Shipping (Package) Weight 4.2 oz [120.0 g]
Package Length 6.7 in [17.0 cm]
Package Width 5.6 in [14.2 cm]
Package Height 1.2 in [30.0 mm]
Performance Maximum Data Transfer Rate 10Gbps
Type and Rate USB 3.1 Gen 2 - 10 Gbit/s
UASP Support Yes
Physical Characteristics Product Length 4.8 in [12.2 cm]
Product Width 3.5 in [90.0 mm]
Product Height 0.8 in [21.0 mm]
Weight of Product 1.6 oz [46.0 g]
Software OS Compatibility Windows® 7, 8, 8.1, 10
Windows Server® 2008 R2, 2012, 2016, 2019
Linux® 3.5 to 4.11.x LTS version only
Special Notes / Requirements System and Cable Requirements PCI Express enabled computer or server with a PCI Express x4 slot or higher (x8, x16)
Note The card's USB-C ports are standard data throughput port. They do not support DP Alt Mode or USB Power Delivery.
System and Cable Requirements Optional SATA power connector
Note The maximum throughput of this card is limited by the bus interface. PCI Express Gen 1.0 max throughput is 2.5Gbps. PCI Express Gen 2.0 max throughput is 5Gbps. PCI Express Gen 3.0 max throughput is 10Gbps.
The available bandwidth (10Gbps) is shared equally between the two ports.
What's in the Box 1 - Included in Package USB 3.1 card
low-profile bracket
quick-start guide

Accessories

USB31CAADP

USB-C to USB-A Adapter Cable - M/F - 6in - USB 3.0 - USB-IF Certified

Connect your USB Type-C laptop to a USB legacy peripheral device, with this durable adapter

Your price
$25.99CAD

In stock: CA: 385 | US: 6524

Where to buy StarTech.com products
USB31AC1M

3 ft. (1 m) USB to USB-C Cable - M/M

USB-A to USB-C™ Cable | USB-IF Certified | USB 3.1 (10Gbps)

Your price
$26.99CAD

In stock: CA: 89 | US: 0

Where to buy StarTech.com products
USB31CB1M

USB-C to USB-B Printer Cable - M/M - 1 m (3 ft.) - USB 3.1 (10Gbps)

Connect USB 3.1 or 3.0 USB-B devices to your USB-C tablet or laptop or computer

Your price
$34.99CAD

Check reseller availability

Where to buy StarTech.com products
USB31CUB1M

USB-C to Micro-B Cable - M/M - 1m (3ft) - USB 3.1 (10Gbps)

Connect USB Micro-B devices to your USB-C host, using this durable 1-meter cable

Your price
$24.99CAD

In stock: CA: 24 | US: 398

Where to buy StarTech.com products
USB31CC1M

USB-C Cable - M/M - 1m (3ft) - USB 3.1 (10Gbps) - USB-IF Certified

Connect your USB Type-C devices

Your price
$33.99CAD

In stock: CA: 0 | US: 190

Where to buy StarTech.com products
SATAPOWADAP

6in 4 Pin LP4 to SATA Power Cable Adapter

Power a Serial ATA hard drive from a conventional LP4 power supply connection

Your price
$12.99CAD

In stock: CA: 454 | US: 0

Where to buy StarTech.com products
S252BU313R

USB 3.1 (10Gbps) External Enclosure for Dual 2.5" SATA Drives

Turn two 2.5" SATA SSDs or HDDs into high-performance storage with RAID - for USB-C and USB-A enabled devices

Your price
$174.99CAD

In stock: CA: 14 | US: 0

Where to buy StarTech.com products

Drivers/Downloads

Talk to an Advisor

We are always ready to assist you with any questions you may have.

Live Chat (opens in new window)

Driver(s):

Manual(s):

Datasheet

Product Support

Talk to an Advisor

We are always ready to assist you with any questions you may have.

Live Chat (opens in new window)

Frequently Asked Questions

Installation

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

  1. Download the latest drivers from the StarTech.com website at www.startech.com/Support. The part number and product ID are on the product packaging.

Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.
  2. In the list of extracted files, right-click the setup.exe file and click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Complete the instructions in step 2 to extract the files.

  1. Complete the instructions to install the device drivers, and restart your computer when prompted to.

Your device should be ready to use.

Troubleshooting

If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
 

Windows 10 / 8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

When you troubleshoot issues with a USB controller card, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • USB cables

  • USB devices

  • USB controller card

To test your setup components, try the following:

  • Use the USB cable, device, and controller card in another setup to see if the problem is with the components or the setup.

  • Use a different USB cable, device, and controller card in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the USB device and controller card, it is recommended that you do the following:

Some USB-C controller cards do not support the reversibility of the USB-C connector, which means that some cable and host controller combinations only receive USB 3.1 speeds in one orientation. To determine if this is the cause of your issue, unplug your USB-C cable and flip the cable upside down and plug it back into the USB controller card.

Although USB-C supports transfer speeds up to 10 Gbps, all of the devices in your setup must support USB 3.1 Gen 2 (10 Gbps) in order to transfer data at that speed. The maximum data transfer speed you will experience is the fastest transfer speed that the slowest device in your setup supports. 

If your setup components support USB 3.1 but you are experiencing slower transfer speeds than you expected, consider the following:

  • A USB host connection with multiple USB 3.1 ports might not be able to support 10Gbps on each port simultaneously.
  • The type of port on a device does not determine whether the device is capable of USB 3.1 speeds. A USB-C port might not support USB 3.1 speeds, while USB-A and USB-B ports might support USB 3.1 speeds.
  • Any other devices that you include in your setup, such as an older hard drive in a USB 3.1 enclosure, might create a point of congestion and slow down transfer speeds.

To confirm the functionality of your USB host connection, its ports, and any other devices in your setup, refer to the information provided by the manufacturer.

Note: USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). Devices that support USB 3.1 should have the USB 3.1 symbol on them. If the USB 3.1 symbol does not appear on your USB source or device, refer to the information provided by the manufacturer to confirm whether the USB source or device support USB 3.1.

How To

To confirm that Windows detects your expansion card, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Before You Buy

USB 3.1 is the most recent version of the USB (Universal Serial Bus) standard for connecting computers and electronic devices. It is capable of data transfer speeds up to 10Gbps, and while it can use the USB-C connector type, it can also use a variety of other connector types. To achieve USB 3.1 transfer speeds, your USB host connection, cables, and device must all support USB 3.1. USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). 

USB 3.0 is capable of data transfer speeds up to 5Gbps. USB 3.0 is also known as USB 3.1 Gen 1 (5Gbps).

USB 3.1 is backwards compatible with USB 3.0 and USB 2.0, except in the following scenarios:

  • USB-B 3.1 cables are not compatible with USB-B 2.0 ports.
  • Unless you use an adapter, USB-C ports or cables will not work with USB-A or USB-B ports or cables.
  • Devices that require USB 3.1 transfer speeds of 10Gbps might not work with USB 3.0 or USB 2.0, or you might experience lower transfer speeds and impacted performance.
  • Bus-powered USB devices that requires more power than what USB 2.0 can provide are not compatible with USB 2.0.

For products related to this article, click here.

To transfer data at speeds of 10Gbps, you need to confirm that the following components in your setup support USB 3.1:

  • The USB host connection
  • The USB cable
  • The USB device and any subcomponents (for example, a hard drive docking station and the hard drives in the docking station)

Note: USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). Devices that support USB 3.1 should have the USB 3.1 symbol on them. If the USB 3.1 symbol does not appear on your USB source or device, refer to the information provided by the manufacturer to confirm whether the USB source or device support USB 3.1.

USB-C is a type of USB connector that is capable of supporting the following:

  • Data transfer speeds up to 10Gbps, if you use USB 3.1.
  • Bi-directional power delivery up to 100W, if both the USB host connection and the device support it.
  • Alternate modes, which deliver different types of data at different speeds. For example, DisplayPort Alternate Mode (DP Alt Mode).

If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.

Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers. 

Compliance and safety

Compliance letters

  • RoHS
    • Language: English
  • WEEE
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(2 reviews)
3.5 out of 5 stars
  • 5 (0)
  • 4 (1)
  • 3 (1)
  • 2 (0)
  • 1 (0)
Tell us what you think of this product.
Need a little help getting started?

Check out our review guidelines.

1 - 2 of 2 Reviews
Sort
(3 Stars)

Nice addition of USB-C to PC

By: macphot1970 - 11-12-2017
This was a very useful card to have as an addition to my older PC. I found having this newer port to be a really useful addition as many new products are coming out in support of USB-C. The card was easy to install and the addition of the Low profile bracket was a nice option if you have one of the newer small form factor PCs I had no issues with this card and found that it performed as expected with very good speed and reliability. I did have on connector from another manufacture that did not like to work with this card, but I believe the problem was the connector and not the card as it work flawlessly with every other device I threw at it I would recommend this product I received this product in exchange for an unbiased review
| Helpful?
(4 Stars)

Easy way to add USB-C to your PC!

By: nick_99 - 04-14-2018
Ridiculously fast (PCIe at least), easy to install, and it just worked. If using this with a PC that isn't "easy access" to the rear, suggest you order 1-2 USB-C extensions to have your new ports accessible! I received this product in exchange for an unbiased review.
| Helpful?
Feedback Back to top