If you are an international customer and your product is defective, complete the following to submit an RMA:
The RMA team will email you the RMA number, instructions, and any requests for additional information. RMA numbers are valid for 30 calendar days from the date of issue. StarTech.com reserves the right to authorize product returns beyond 30 days, where applicable. International customers may be responsible for shipping or cost of duties to return defective product.
Note: StarTech.com reserves the right to replace the product with a product of equivalent performance at their sole discretion at any time.